{ "apiVersion": 1, "self": "https://washindex.com/api/chains/moo-moo-express-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/moo-moo-express-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "moo-moo-express-car-wash", "chain": { "name": "Moo Moo Express Car Wash", "website": "moomoocarwash.com", "locationCount": 39 }, "generatedAt": "2026-05-24T17:27:04.106Z", "summary": { "locationCount": 39, "totalReviews": 22001, "avgRating": 4.335407481478115, "scoredReviews": 2917, "spamFlagged": 1, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.051079876585533084, "membershipMentionRate": 0.23654439492629414, "membershipCancellationRate": 0.13043478260869565, "membershipUnlimitedRate": 0.2289855072463768, "upsellPressureRate": 0.056907781967775115 }, "formatRates": { "express_tunnel": 0.12341446691806651, "full_service": 0.0023997257456290708, "self_serve_bay": 0.013027082619129242, "inbay_automatic": 0.002742543709290367, "hand_wash": 0.00411381556393555, "detail_shop": 0.0006856359273225917, "mobile_service": 0, "truck_rv_fleet": 0.0023997257456290708 }, "aspectScores": { "price": -0.17142857142857143, "wait_time": -0.06995884773662552, "result_quality": 0.1977859778597786, "staff": 0.24235963041933192, "equipment_working": -0.6432291666666666, "cleanliness_of_facility": 0.5032679738562091, "membership_value": -0.20750551876379691 }, "aspectVolume": { "price": 385, "wait_time": 486, "result_quality": 1355, "staff": 1407, "equipment_working": 384, "cleanliness_of_facility": 153, "membership_value": 453 }, "amenities": { "has_free_vacuums": 0.07816249571477546, "has_paid_vacuums": 0.01885498800137127, "has_mat_cleaner": 0.0013712718546451835, "has_dog_wash": 0, "has_air_dryer": 0.007884813164209805, "has_hand_dry": 0.0013712718546451835, "uses_ceramic_spray": 0.01405553651011313, "uses_triple_foam": 0.0006856359273225917, "uses_spot_free_rinse": 0.0013712718546451835, "uses_underbody_wash": 0.0047994514912581415, "uses_tire_shine": 0.010284538909838875, "water_reclamation_mentioned": 0.0017140898183064792, "app_mentioned": 0.0013712718546451835, "license_plate_recognition": 0.0017140898183064792 }, "priceTier": { "cheap": 47, "fair": 72, "expensive": 127 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.5032679738562091, "mentions": 153, "posMentions": 115, "snippets": [ "Very clean the staff is nice cordial and professional", "I love the Silver Drive location. Cleaner than others. Keep up the great work." ] }, { "aspect": "staff", "score": 0.24235963041933192, "mentions": 1407, "posMentions": 871, "snippets": [ "Great experience. David was very friendly and helpful.", "Consistently great wash. Very good vacuum. No floor mat cleaning. 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Waste of $18.00", "The cost to Quality ratio is not worth it with the price hike" ] }, { "aspect": "wait_time", "score": -0.06995884773662552, "mentions": 486, "negMentions": 259, "snippets": [ "Long line one of machines was down no tire shine staff nice", "My vehicle was still dirty when I was done. It moved through the cleaning process way too fast." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2025-12", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 4.1891891891891895, "windowValue": 3.68019884009942, "extremeValue": 3.5895908968139545, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 109, "rate": 0.3293051359516616 }, { "key": "staff", "label": "staff conduct", "count": 51, "rate": 0.1540785498489426 }, { "key": "damage", "label": "vehicle damage", "count": 26, "rate": 0.07854984894259819 }, { "key": "price_hike", "label": "price hike / value loss", "count": 21, "rate": 0.0634441087613293 }, { "key": "refund", "label": "refund / billing dispute", "count": 11, "rate": 0.03323262839879154 } ], "affectedLocations": 4, "topAffectedCities": [ { "city": "Dublin", "state": "OH", "baselineRating": 4.1, "windowRating": 2.5172413793103448, "windowReviews": 29 }, { "city": "Columbus", "state": "OH", "baselineRating": 4.3, "windowRating": 2.5454545454545454, "windowReviews": 22 }, { "city": "Columbus", "state": "OH", "baselineRating": 4.2, "windowRating": 2.6176470588235294, "windowReviews": 34 }, { "city": "Columbus", "state": "OH", "baselineRating": 4.3, "windowRating": 2.697674418604651, "windowReviews": 43 } ], "sampleQuotes": [ { "city": "Columbus", "state": "OH", "ym": "2026-04", "stars": 1, "text": "It scratched my hood of my truck pretty bad I usually go to the one in my area but I was coming back from appointment stopped in and when I got home it was horrific scratch on my hood of my truck" }, { "city": "Columbus", "state": "OH", "ym": "2026-02", "stars": 1, "text": "Condescending and snide comments when you don't want a subscription. Limited to no drying, car is still very wet when leaving" }, { "city": "Columbus", "state": "OH", "ym": "2026-02", "stars": 1, "text": "I choose to buy my car washes as I come and not get a membership because it’s incredible hard to cancel as most impossible!!! I went through this moo moo at the begging of January I was told the cheapest wash was $18. Fast forward to yesterday 2/13/26. I was told the cheapest car wash is $22!!!!!!!!!! These prices are incredibly high. It went from being $13 to $22 in a months time!!!! Huh????? I feel I was lied to by the guy! So they can meet quota and get bonus!!!! I have a family member who works at moo moo at a different location and he stated the lowest the prices are (Lowest wash is $11 t" }, { "city": "Lewis Center", "state": "OH", "ym": "2026-02", "stars": 1, "text": "​I used to love the Moo, but their new \"membership-first\" operations are incredibly customer-unfriendly. If you aren't a pass holder, expect to wait 10+ minutes in line just to be held hostage by a high-pressure sales pitch you’ve heard a dozen times before. ​I just want a car wash, not a lecture or a subscription. I’ll be finding a new place that values my time and treats customers with basic respect. This was the Lewis Center location." } ], "ownership": { "rate": 0.00906344410876133, "count": 3, "priorBrand": "Performance Plus Quick Oil Change & Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.3333333333333333 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 9.923076923076923, "avgCompetitorsRing3": 36.07692307692308, "avgCompetitorsRing5": 60.794871794871796, "medianRing1": 6, "medianRing3": 25, "medianRing5": 51 }, "timeseries": [ { "month": "2024-01", "reviews": 138, "avgRating": 4.3478260869565215 }, { "month": "2024-02", "reviews": 190, "avgRating": 3.9368421052631577 }, { "month": "2024-03", "reviews": 152, "avgRating": 4.217105263157895 }, { "month": "2024-04", "reviews": 132, "avgRating": 4.25 }, { "month": "2024-05", "reviews": 153, "avgRating": 4.078431372549019 }, { "month": "2024-06", "reviews": 121, "avgRating": 4.256198347107438 }, { "month": "2024-07", "reviews": 111, "avgRating": 4.1891891891891895 }, { "month": "2024-08", "reviews": 106, "avgRating": 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