{ "apiVersion": 1, "self": "https://washindex.com/api/chains/mighty-wash-23.json", "humanUrl": "https://washindex.com/car-wash-chains/mighty-wash-23", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "mighty-wash-23", "chain": { "name": "Mighty Wash #23", "website": "mymightywash.com", "locationCount": 30 }, "generatedAt": "2026-05-24T17:23:14.371Z", "summary": { "locationCount": 30, "totalReviews": 27743, "avgRating": 4.705424791839382, "scoredReviews": 14054, "spamFlagged": 6, "statesServed": 2, "dominantFormat": "express_tunnel", "damageRate": 0.005478867226412409, "membershipMentionRate": 0.05450405578482994, "membershipCancellationRate": 0.06527415143603134, "membershipUnlimitedRate": 0.16840731070496084, "upsellPressureRate": 0.0013519282766472178 }, "formatRates": { "express_tunnel": 0.01928276647217874, "full_service": 0.03415397751529813, "self_serve_bay": 0.0028461647929415115, "inbay_automatic": 0.0008538494378824534, "hand_wash": 0.018215454674825673, "detail_shop": 0.010815426213177742, "mobile_service": 0.00007115411982353779, "truck_rv_fleet": 0.0027750106731179733 }, "aspectScores": { "price": 0.30504587155963303, "wait_time": 0.7191601049868767, "result_quality": 0.8136467889908257, "staff": 0.9419018909290217, "equipment_working": -0.0807899461400359, "cleanliness_of_facility": 0.9218241042345277, "membership_value": 0.4474885844748858 }, "aspectVolume": { "price": 436, "wait_time": 762, "result_quality": 5232, "staff": 10947, "equipment_working": 557, "cleanliness_of_facility": 307, "membership_value": 438 }, "amenities": { "has_free_vacuums": 0.029102035007826953, "has_paid_vacuums": 0.005478867226412409, "has_mat_cleaner": 0.0012096200370001423, "has_dog_wash": 0.00014230823964707557, "has_air_dryer": 0.005478867226412409, "has_hand_dry": 0.02924434324747403, "uses_ceramic_spray": 0.00007115411982353779, "uses_triple_foam": 0.00014230823964707557, "uses_spot_free_rinse": 0.00007115411982353779, "uses_underbody_wash": 0.00028461647929415115, "uses_tire_shine": 0.005621175466059485, "water_reclamation_mentioned": 0, "app_mentioned": 0.00007115411982353779, "license_plate_recognition": 0.0010673117973530666 }, "priceTier": { "cheap": 103, "fair": 116, "expensive": 79 }, "topStrengths": [ { "aspect": "staff", "score": 0.9419018909290217, "mentions": 10947, "posMentions": 10620, "snippets": [ "The manager Kaitlyn is very helpful and I'll recommend anyone to go there.", "Workers are great but the vacuums are pretty weak. Not great suction. Love the towels so I can dry my car." ] }, { "aspect": "cleanliness_of_facility", "score": 0.9218241042345277, "mentions": 307, "posMentions": 295, "snippets": [ "The location is always clean and the staff is always professional.", "location is always clean, and the vaccines 9/10 work! drying at the end could be just a bit better.. 8/10 experience" ] }, { "aspect": "result_quality", "score": 0.8136467889908257, "mentions": 5232, "posMentions": 4711, "snippets": [ "Expensive but easy. Got all the bugs off my car before the paint was damaged.", "Great experience. Friendly staff. Vacuums need a little more power but having towels available was HUGE! Best place in Artesia to wash your car 😊" ] }, { "aspect": "wait_time", "score": 0.7191601049868767, "mentions": 762, "posMentions": 655, "snippets": [ "Great place for a fast wash. License plate reader is unreliable at times but they get you pushed through pretty quick.", "Really good service!! It was busy but no lines and a lot of open vacuums. I only wish the air worked on the side I was on" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.0807899461400359, "mentions": 557, "negMentions": 298, "snippets": [ "Turned off the vacuum while I was vacuuminh", "The vacuums don't work. Hardly and suction. Waste of time" ] }, { "aspect": "price", "score": 0.30504587155963303, "mentions": 436, "negMentions": 150, "snippets": [ "Bearly wiped down, smears. Not worth the money.", "Not coming back, 28 dollars wasted, went through twice" ] }, { "aspect": "membership_value", "score": 0.4474885844748858, "mentions": 438, "negMentions": 120, "snippets": [ "Canceling is a pain. Now messages that don’t stop…", "My license plate never reads and it's frustrating fixing Togo to x wash become member over there" ] }, { "aspect": "wait_time", "score": 0.7191601049868767, "mentions": 762, "negMentions": 107, "snippets": [ "Went there and waited so long I had to leave before I could get a car wash.", "Equipment is kept up pretty well show up an hour before closing time because they like to shut down early." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-02", "baselineValue": 4.793427230046948, "windowValue": 4.257234726688103, "extremeValue": 4.2619944969407335, "durationMonths": 3, "themes": [ { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.10869565217391304 }, { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.08695652173913043 }, { "key": "wait", "label": "wait time / slow throughput", "count": 4, "rate": 0.08695652173913043 }, { "key": "wash_quality", "label": "wash result quality", "count": 3, "rate": 0.06521739130434782 }, { "key": "price_hike", "label": "price hike / value loss", "count": 3, "rate": 0.06521739130434782 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Odessa", "state": "TX", "baselineRating": 4.6, "windowRating": 2.55, "windowReviews": 20 } ], "sampleQuotes": [ { "city": "Lubbock", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Something is always down and it never reads my plates so I’m stuck at the kiosk with everybody behind me. You call for help and no one comes so you have to leave your car there and go flag a worker down. There vacuums are always broken , every location practically. Would not recommend" }, { "city": "Sweetwater", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Horrid experience. Graffitti all over the payment booth and no one there. Automatic payment machine broken, car in front of me and many in rear and no way for any of us to turn around and get the hell out. I'd never go back there. Ever. Did I say this experience sucked? I drove to another place and got my car done without the drama. Why would anyone go to this junk-hole. They'd probably damage your car. Not as many people there as previous use several months ago so I know the place is going downhill and will eventually fail. If the place is dirty looking, how are they going to perform a cleani" }, { "city": "Big Spring", "state": "TX", "ym": "2024-02", "stars": 1, "text": "Paid for the mighty wash and legit my truck is still dirty. No tire shine. My wheels look just as dirty as before. Waste of money and they won't answer the phone." }, { "city": "Midland", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Yikes! It was the most expensive option (the Mighty Wash) and the worst quality car wash I have experienced. I’ve had some bad car washes, but for $25 this was truly the worst one I’ve gotten. I hate hurting a local company with a bad review, but management definitely needs to dial in the rinse/drying station. I had bubbles piled on my wiper blades anfterwards and then the guys with rags just wiped it around and it dried very foggy. My wheels were also just as dirty as before I went to Mighty Wash." } ], "ownership": { "rate": 0.043478260869565216, "count": 2, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 501, "windowValue": 103.66666666666667, "extremeValue": 100.5, "durationMonths": 3, "themes": [ { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.10869565217391304 }, { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.08695652173913043 }, { "key": "wait", "label": "wait time / slow throughput", "count": 4, "rate": 0.08695652173913043 }, { "key": "wash_quality", "label": "wash result quality", "count": 3, "rate": 0.06521739130434782 }, { "key": "price_hike", "label": "price hike / value loss", "count": 3, "rate": 0.06521739130434782 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Odessa", "state": "TX", "baselineRating": 4.6, "windowRating": 2.55, "windowReviews": 20 } ], "sampleQuotes": [ { "city": "Lubbock", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Something is always down and it never reads my plates so I’m stuck at the kiosk with everybody behind me. You call for help and no one comes so you have to leave your car there and go flag a worker down. There vacuums are always broken , every location practically. Would not recommend" }, { "city": "Sweetwater", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Horrid experience. Graffitti all over the payment booth and no one there. Automatic payment machine broken, car in front of me and many in rear and no way for any of us to turn around and get the hell out. I'd never go back there. Ever. Did I say this experience sucked? I drove to another place and got my car done without the drama. Why would anyone go to this junk-hole. They'd probably damage your car. Not as many people there as previous use several months ago so I know the place is going downhill and will eventually fail. If the place is dirty looking, how are they going to perform a cleani" }, { "city": "Big Spring", "state": "TX", "ym": "2024-02", "stars": 1, "text": "Paid for the mighty wash and legit my truck is still dirty. No tire shine. My wheels look just as dirty as before. Waste of money and they won't answer the phone." }, { "city": "Midland", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Yikes! It was the most expensive option (the Mighty Wash) and the worst quality car wash I have experienced. I’ve had some bad car washes, but for $25 this was truly the worst one I’ve gotten. I hate hurting a local company with a bad review, but management definitely needs to dial in the rinse/drying station. I had bubbles piled on my wiper blades anfterwards and then the guys with rags just wiped it around and it dried very foggy. My wheels were also just as dirty as before I went to Mighty Wash." } ], "ownership": { "rate": 0.043478260869565216, "count": 2, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-01", "endMonth": "2025-12", "extremeMonth": "2025-05", "baselineValue": 501, "windowValue": 1504.5833333333333, "extremeValue": 2163.3333333333335, "durationMonths": 12, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 6.066666666666666, "avgCompetitorsRing3": 24.866666666666667, "avgCompetitorsRing5": 30.566666666666666, "medianRing1": 5, "medianRing3": 22.5, "medianRing5": 30 }, "timeseries": [ { "month": "2024-01", "reviews": 108, "avgRating": 4.212962962962963 }, { "month": "2024-02", "reviews": 93, "avgRating": 4.354838709677419 }, { "month": "2024-03", "reviews": 110, "avgRating": 4.218181818181818 }, { "month": "2024-04", 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