{ "apiVersion": 1, "self": "https://washindex.com/api/chains/links-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/links-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "links-car-wash", "chain": { "name": "Links Car Wash", "website": "linkscarwash.com", "locationCount": 23 }, "generatedAt": "2026-05-24T18:21:02.894Z", "summary": { "locationCount": 23, "totalReviews": 5838, "avgRating": 4.25697156560466, "scoredReviews": 2722, "spamFlagged": 1, "statesServed": 4, "dominantFormat": "express_tunnel", "damageRate": 0.03600293901542983, "membershipMentionRate": 0.16605437178545188, "membershipCancellationRate": 0.2323008849557522, "membershipUnlimitedRate": 0.13274336283185842, "upsellPressureRate": 0.005510653930933138 }, "formatRates": { "express_tunnel": 0.06465833945628215, "full_service": 0.045554739162380606, "self_serve_bay": 0.012123438648052902, "inbay_automatic": 0.0018368846436443791, "hand_wash": 0.021675238795003673, "detail_shop": 0.0106539309331374, "mobile_service": 0, "truck_rv_fleet": 0.0036737692872887582 }, "aspectScores": { "price": 0.229607250755287, "wait_time": 0.1926605504587156, "result_quality": 0.4247391952309985, "staff": 0.6814964610717897, "equipment_working": -0.38170347003154576, "cleanliness_of_facility": 0.5527950310559007, "membership_value": -0.21003134796238246 }, "aspectVolume": { "price": 331, "wait_time": 109, "result_quality": 1342, "staff": 1978, "equipment_working": 317, "cleanliness_of_facility": 161, "membership_value": 319 }, "amenities": { "has_free_vacuums": 0.07237325495958853, "has_paid_vacuums": 0.01579720793534166, "has_mat_cleaner": 0.03269654665686995, "has_dog_wash": 0.0003673769287288758, "has_air_dryer": 0.012490815576781777, "has_hand_dry": 0.021675238795003673, "uses_ceramic_spray": 0.0003673769287288758, "uses_triple_foam": 0.0003673769287288758, "uses_spot_free_rinse": 0.0003673769287288758, "uses_underbody_wash": 0.0011021307861866275, "uses_tire_shine": 0.015429831006612785, "water_reclamation_mentioned": 0.0014695077149155032, "app_mentioned": 0.0011021307861866275, "license_plate_recognition": 0.0033063923585598823 }, "priceTier": { "cheap": 72, "fair": 87, "expensive": 61 }, "topStrengths": [ { "aspect": "staff", "score": 0.6814964610717897, "mentions": 1978, "posMentions": 1661, "snippets": [ "i drive a lowered car and this is the only car wash i could find in st pete that my car could fit through. the atmosphere seems okay overall and the staff was pretty friendly", "The staff were friendly and helpful. I really liked that they have a carpet mat cleaner, provide air freshener, and gave me unlimited washes for the first month for only $1.00." ] }, { "aspect": "cleanliness_of_facility", "score": 0.5527950310559007, "mentions": 161, "posMentions": 125, "snippets": [ "Very clean and the attendant is very helpful .", "Kids working here are really nice and the casrwas is clean and has everything you need to clean your vehicle in and out." ] }, { "aspect": "result_quality", "score": 0.4247391952309985, "mentions": 1342, "posMentions": 947, "snippets": [ "Had a good wash. Jess help me a lot. Good job by all", "Wash is great and the vaccum area is well stocked. Only knock is when you sign up for monthly membership, theres no way to track your account and make adjustments." ] }, { "aspect": "price", "score": 0.229607250755287, "mentions": 331, "posMentions": 203, "snippets": [ "Pretty good value and good location for me.", "Great car wash, has senior discounts on monthly plan" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.38170347003154576, "mentions": 317, "negMentions": 216, "snippets": [ "Service is good. Carwash isn't. Nothing hardly works", "Car half clean, Vacuum wasn't working good, Windows dirty I got the $20 package $21.40 with taxes" ] }, { "aspect": "membership_value", "score": -0.21003134796238246, "mentions": 319, "negMentions": 191, "snippets": [ "If I dont want the membership no means no", "One wash a day for a membership is crazy. That’s not unlimited" ] }, { "aspect": "wait_time", "score": 0.1926605504587156, "mentions": 109, "negMentions": 44, "snippets": [ "Don’t pay cash here 😔 the machine won’t give you full change back and then they’ll tell you to wait 2 hours for the manager to get there.", "Links CarWash is good but the one on Basswood did not open when it said it would. I sat there for 10 minutes past open time and called them twice with no answer." ] }, { "aspect": "price", "score": 0.229607250755287, "mentions": 331, "negMentions": 127, "snippets": [ "Was not impressed at all. Got more excuses than service. Plus the price is way high.", "Car didn't get very clean. Not as good as it used to be. Wash gone downhill as prices increased." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 4.183206106870229, "windowValue": 3.7591036414565826, "extremeValue": 3.7363570467018743, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 29, "rate": 0.2871287128712871 }, { "key": "wash_quality", "label": "wash result quality", "count": 10, "rate": 0.09900990099009901 }, { "key": "equipment", "label": "broken equipment", "count": 8, "rate": 0.07920792079207921 }, { "key": "damage", "label": "vehicle damage", "count": 8, "rate": 0.07920792079207921 }, { "key": "ownership_change", "label": "ownership transition", "count": 7, "rate": 0.06930693069306931 } ], "affectedLocations": 3, "topAffectedCities": [ { "city": "Houston", "state": "TX", "baselineRating": 3.6, "windowRating": 1.75, "windowReviews": 8 }, { "city": "Burleson", "state": "TX", "baselineRating": 4.3, "windowRating": 1.9230769230769231, "windowReviews": 13 }, { "city": "Orlando", "state": "FL", "baselineRating": 4.4, "windowRating": 2.875, "windowReviews": 8 } ], "sampleQuotes": [ { "city": "Fort Worth", "state": "TX", "ym": "2026-04", "stars": 1, "text": "Took this as my car was coming out of the car wash and you can clearly see my window was not clean. I’d save your money and go elsewhere." }, { "city": "Fort Worth", "state": "TX", "ym": "2026-03", "stars": 1, "text": "Using this as a last resource since we can’t get this establishment to cancel our memberships! We have two memberships with this establishment! First issue: we realized the car wash does not clean the back of our SUV. Second issue: On the last two times I’ve been at this place I get an attitude from one individual in particular! The reader sometimes doesn’t read my tag and someone has to come over to let me in! Everyone else has been very friendly with the exception of this guy! For no reason he leaves me sitting there even when there’s no one on the other lines and he’s not busy! So we decide" }, { "city": "Fort Worth", "state": "TX", "ym": "2026-03", "stars": 1, "text": "STAY AWAY FROM THIS CAR WASH. THEY WILL DAMAGE YOUR VEHICLE. SCRATCHED UP ALL OVER HOOD OF VEHICLE. SCRATCHED VEHICLE, NEVER CLEAN VEHICLE ALL THE WAY, VACUUMS NEVER WORK, NO TOWEL HARDLY EVER. STAY AWAY. WORST CAR WASH IN TEXAS. FILLED OUT CLAIM WITH MGR DYLAN WAS TOLD I WOULD BE CONTACTED IN 2 DAYS IT HAS BEEN 2 WEEKS. I HAVE MORE PICS OF THE WHOLE HOOD INCLUDING BOTH SIDES BUT ONLY ABLE TO POST THIS PIC FOR SOME REASON. STAY AWAY. THIS COMPANY DOESNT CARE. THE NUMBER SAY TO CALL NO ONE EVER ANSWERS" }, { "city": "Fort Worth", "state": "TX", "ym": "2026-01", "stars": 1, "text": "Use to be the best car wash in the area, then became “Links” and has been terrible ever since. The vacuums are always broken the wash doesn’t wash how it use to. The previous owner John, always kept up with his site and guaranteed the customer service was always right. I don’t know what happened since it became worse, but the service is terrible for the prices!" } ], "ownership": { "rate": 0.06930693069306931, "count": 7, "priorBrand": "Clean Express Auto Wash", "priorBrandCount": 2, "priorBrandShare": 0.2857142857142857 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-03", "endMonth": "2025-06", "extremeMonth": "2025-04", "baselineValue": 107, "windowValue": 268.25, "extremeValue": 309.3333333333333, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.695652173913044, "avgCompetitorsRing3": 51.69565217391305, "avgCompetitorsRing5": 80.43478260869566, "medianRing1": 3, "medianRing3": 30, "medianRing5": 47 }, "timeseries": [ { "month": "2024-01", "reviews": 75, "avgRating": 4.16 }, { "month": "2024-02", "reviews": 107, "avgRating": 4.383177570093458 }, { "month": "2024-03", "reviews": 94, "avgRating": 4.127659574468085 }, { 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