{ "apiVersion": 1, "self": "https://washindex.com/api/chains/joe-s-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/joe-s-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "joe-s-car-wash", "chain": { "name": "Joe’s Car Wash", "website": "joescarwashes.com", "locationCount": 4 }, "generatedAt": "2026-05-24T18:37:05.937Z", "summary": { "locationCount": 4, "totalReviews": 4278, "avgRating": 4.514516129032258, "scoredReviews": 1524, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.01837270341207349, "membershipMentionRate": 0.0583989501312336, "membershipCancellationRate": 0.11235955056179775, "membershipUnlimitedRate": 0.20224719101123595, "upsellPressureRate": 0.001968503937007874 }, "formatRates": { "express_tunnel": 0.05446194225721785, "full_service": 0.0505249343832021, "self_serve_bay": 0.025590551181102362, "inbay_automatic": 0.0013123359580052493, "hand_wash": 0.015091863517060367, "detail_shop": 0.01837270341207349, "mobile_service": 0.0006561679790026247, "truck_rv_fleet": 0.0013123359580052493 }, "aspectScores": { "price": 0.7126436781609196, "wait_time": 0.8717948717948718, "result_quality": 0.7991266375545851, "staff": 0.9099437148217636, "equipment_working": 0.025974025974025976, "cleanliness_of_facility": 0.75, "membership_value": 0.40384615384615385 }, "aspectVolume": { "price": 174, "wait_time": 78, "result_quality": 687, "staff": 1066, "equipment_working": 77, "cleanliness_of_facility": 88, "membership_value": 52 }, "amenities": { "has_free_vacuums": 0.07874015748031496, "has_paid_vacuums": 0.010498687664041995, "has_mat_cleaner": 0.01968503937007874, "has_dog_wash": 0, "has_air_dryer": 0.019028871391076115, "has_hand_dry": 0.015091863517060367, "uses_ceramic_spray": 0, "uses_triple_foam": 0.0006561679790026247, "uses_spot_free_rinse": 0.0006561679790026247, "uses_underbody_wash": 0.0006561679790026247, "uses_tire_shine": 0.022965879265091863, "water_reclamation_mentioned": 0, "app_mentioned": 0.005249343832020997, "license_plate_recognition": 0 }, "priceTier": { "cheap": 52, "fair": 65, "expensive": 16 }, "topStrengths": [ { "aspect": "staff", "score": 0.9099437148217636, "mentions": 1066, "posMentions": 1018, "snippets": [ "Joe's Express car Wash has really friendly staff. Car wash was great!!!!! Vacuums work great. They do have carpet and rubber mat, wash stations, and a free detail station. I would recommend them to any body", "Best service Monti Best in best friendly" ] }, { "aspect": "wait_time", "score": 0.8717948717948718, "mentions": 78, "posMentions": 73, "snippets": [ "Excellent option 👌🏼, quick and efficient", "Fast full service. Glad that part re-opened" ] }, { "aspect": "result_quality", "score": 0.7991266375545851, "mentions": 687, "posMentions": 615, "snippets": [ "Joe's Express car Wash has really friendly staff. Car wash was great!!!!! Vacuums work great. They do have carpet and rubber mat, wash stations, and a free detail station. I would recommend them to any body", "The car wash does a good job. Unlimited monthly membership is very affordable. Only thing causing the 4 stars is that there are never clean towels in the towel buckets. Maybe people take them home....not sure. This car was is at a great location, very convenient." ] }, { "aspect": "cleanliness_of_facility", "score": 0.75, "mentions": 88, "posMentions": 77, "snippets": [ "Freindly, helpful staff. Clean property.", "They are very clean and did a great job..!!!" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.025974025974025976, "mentions": 77, "negMentions": 37, "snippets": [ "hard to exit especially during high traffic times. higher priced than i am used to. for 10. minimum it didn't clean back of car at all. had to hand wipe it. vacuums not that strong. get the same wash at home for 5.00", "Vacuums lower pressure. No towels. Bad experience." ] }, { "aspect": "membership_value", "score": 0.40384615384615385, "mentions": 52, "negMentions": 15, "snippets": [ "After more than two years of being a monthly subscriber I find the need to change to a different car wash being that I am not getting what I am paying for from the Davenport location only", "Been a Joes Member since I moved to Florida in 2022/2023. I wont be going back to this location and we are shopping around to cancel our unlimited plan because if our experience there. Other locations are good or great." ] }, { "aspect": "price", "score": 0.7126436781609196, "mentions": 174, "negMentions": 25, "snippets": [ "hard to exit especially during high traffic times. higher priced than i am used to. for 10. minimum it didn't clean back of car at all. had to hand wipe it. vacuums not that strong. get the same wash at home for 5.00", "Waste of money, Contact a Mobile Detailer" ] }, { "aspect": "cleanliness_of_facility", "score": 0.75, "mentions": 88, "negMentions": 11, "snippets": [ "Damn this place is pretty dirty for a car wash. I left after pulling up to the pre wash.", "This was the grossest public bathroom. Female Worker stated to me it hasn't been cleaned in a long time. 12/29 at 3:15pm I grabbed a cleaning cloth and spray and did it myself before using facility." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-09", "endMonth": "2024-11", "extremeMonth": "2024-09", "baselineValue": 4.473684210526316, "windowValue": 4.05, "extremeValue": 3.9166666666666665, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 3, "rate": 0.375 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.125 }, { "key": "closed", "label": "closed or non-operational", "count": 1, "rate": 0.125 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Clermont", "state": "FL", "ym": "2024-10", "stars": 1, "text": "Warning: Beware of Joe's Car Wash I recently had a disturbing experience at Joe's Car Wash. On September 5th 2025, I took my 4-day-old Cyber Truck to their location. Before entering, I asked the attendant if it was safe for the truck to go through the wash. She assured me it would be fine. However, the wash damaged my hubcap. They acknowledged responsibility and provided a report. Despite multiple follow-up calls (6 total), no one returned my calls. When I visited again to speak with the manager, I was threatened by an assistant manager with sheriff involvement for blocking an entrance. Eventu" }, { "city": "Orlando", "state": "FL", "ym": "2024-09", "stars": 1, "text": "Update: We got a call immediately after the review with an apologies and comment that noone informed the management (which is not true- they got a call as it happened). Things were looking good, we went to a place they recommended and got a quote. A few days ago we got a txt from Javier that his boss didn't approve the repair as \"this is an aftermarket piece\". What does that have to do with anything? Have not heard anything after that. They are not being responsible for a damage that happened because of them. If you want your car intact, STAY AWAY! Because it is all good until it is not and no" }, { "city": "Orlando", "state": "FL", "ym": "2024-09", "stars": 1, "text": "Negligent maintenance damaged my car Their negligent maintenance and inattentive attendant led to my car being damaged entering this car wash. Then they ignored my repeated calls for two week, only contacting me after my wife wrote a review. The manager claimed his people did not tell him about the incident, which is an outright lie bc Nichole called Javier and Mike when it happened. After waiting for over a month, they have now decided not to repair the damage their negligence caused. Look at the pics, the first nylon guide is missing on the right side and the second guide rode up which impac" }, { "city": "Orlando", "state": "FL", "ym": "2024-10", "stars": 1, "text": "Everyone knows that these types of car washes aren’t the best and most of us will go to them to use the vacuum. I went in just to find out at the end that the vacuum was closed. It would’ve been fine if there was a sign at the front before paying for the service. Instead you find out at the end of the wash itself. Very unprofessional and deceiving to the customer." } ] }, { "metric": "rating", "direction": "rise", "startMonth": "2025-11", "endMonth": "2026-04", "extremeMonth": "2025-12", "baselineValue": 4.473684210526316, "windowValue": 4.927356020942408, "extremeValue": 4.942499274873291, "durationMonths": 6, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "drop", "startMonth": "2024-07", "endMonth": "2024-09", "extremeMonth": "2024-08", "baselineValue": 25, "windowValue": 11, "extremeValue": 11, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 2, "rate": 0.4 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.2 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Orlando", "state": "FL", "ym": "2024-09", "stars": 1, "text": "Update: We got a call immediately after the review with an apologies and comment that noone informed the management (which is not true- they got a call as it happened). Things were looking good, we went to a place they recommended and got a quote. A few days ago we got a txt from Javier that his boss didn't approve the repair as \"this is an aftermarket piece\". What does that have to do with anything? Have not heard anything after that. They are not being responsible for a damage that happened because of them. If you want your car intact, STAY AWAY! Because it is all good until it is not and no" }, { "city": "Orlando", "state": "FL", "ym": "2024-09", "stars": 1, "text": "Negligent maintenance damaged my car Their negligent maintenance and inattentive attendant led to my car being damaged entering this car wash. Then they ignored my repeated calls for two week, only contacting me after my wife wrote a review. The manager claimed his people did not tell him about the incident, which is an outright lie bc Nichole called Javier and Mike when it happened. After waiting for over a month, they have now decided not to repair the damage their negligence caused. Look at the pics, the first nylon guide is missing on the right side and the second guide rode up which impac" }, { "city": "Orlando", "state": "FL", "ym": "2024-08", "stars": 1, "text": "BEWARE OF THIS PLACE! If I could give this place 0 stars I would. I just bought a brand new car about a month ago and was looking for a great car wash in town to keep it looking its best. I read that this place had pretty good reviews and at first I was very happy with my experience as they have great car wash options, an unlimited member plan, towels provided to dry your car and free vacuums. I signed up for the unlimited membership until I washed my car last week (probably my third wash) and the brushes sent the cover on my passenger side mirror FLYING as the wires hung from my mirror still " } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-08", "endMonth": "2026-04", "extremeMonth": "2025-12", "baselineValue": 25, "windowValue": 198.11111111111111, "extremeValue": 279, "durationMonths": 9, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 8.25, "avgCompetitorsRing3": 108, "avgCompetitorsRing5": 72.25, "medianRing1": 5.5, "medianRing3": 22.5, "medianRing5": 49 }, "timeseries": [ { "month": "2024-01", "reviews": 19, "avgRating": 4.473684210526316 }, { "month": "2024-02", "reviews": 19, "avgRating": 4.157894736842105 }, { "month": "2024-03", "reviews": 16, "avgRating": 4.1875 }, { "month": "2024-04", "reviews": 13, "avgRating": 4.6923076923076925 }, { "month": 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