{ "apiVersion": 1, "self": "https://washindex.com/api/chains/hunter-s-mobile-detailing.json", "humanUrl": "https://washindex.com/car-wash-chains/hunter-s-mobile-detailing", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "hunter-s-mobile-detailing", "chain": { "name": "Hunter's Mobile Detailing", "website": "huntersdetailing.com", "locationCount": 7 }, "generatedAt": "2026-05-24T20:21:37.739Z", "summary": { "locationCount": 7, "totalReviews": 903, "avgRating": 4.915836101882613, "scoredReviews": 382, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "detail_shop", "damageRate": 0.005235602094240838, "membershipMentionRate": 0.002617801047120419, "membershipCancellationRate": 0, "membershipUnlimitedRate": 0, "upsellPressureRate": 0.010471204188481676 }, "formatRates": { "express_tunnel": 0, "full_service": 0.002617801047120419, "self_serve_bay": 0, "inbay_automatic": 0, "hand_wash": 0.10732984293193717, "detail_shop": 0.48429319371727747, "mobile_service": 0.2774869109947644, "truck_rv_fleet": 0.020942408376963352 }, "aspectScores": { "price": 0.2857142857142857, "wait_time": -0.125, "result_quality": 0.9298780487804879, "staff": 0.8992537313432836, "equipment_working": 0, "cleanliness_of_facility": 1, "membership_value": 0 }, "aspectVolume": { "price": 28, "wait_time": 16, "result_quality": 328, "staff": 268, "equipment_working": 0, "cleanliness_of_facility": 1, "membership_value": 0 }, "amenities": { "has_free_vacuums": 0, "has_paid_vacuums": 0, "has_mat_cleaner": 0, "has_dog_wash": 0, "has_air_dryer": 0, "has_hand_dry": 0, "uses_ceramic_spray": 0.015706806282722512, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0, "uses_tire_shine": 0, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0 }, "priceTier": { "cheap": 3, "fair": 13, "expensive": 4 }, "topStrengths": [ { "aspect": "result_quality", "score": 0.9298780487804879, "mentions": 328, "posMentions": 315, "snippets": [ "Very professional and did a great job šŸ’Ŗ", "Thanks so much ! Everything looks greatā˜ŗļø" ] }, { "aspect": "staff", "score": 0.8992537313432836, "mentions": 268, "posMentions": 254, "snippets": [ "Very professional and did a great job šŸ’Ŗ", "Jonathon was great and did an amazing job." ] } ], "topComplaints": [ { "aspect": "staff", "score": 0.8992537313432836, "mentions": 268, "negMentions": 13, "snippets": [ "Bad and rude people they did bad jobs . Just took my money" ] }, { "aspect": "result_quality", "score": 0.9298780487804879, "mentions": 328, "negMentions": 10, "snippets": [ "Not happy at all still stain all over the seat", "Bad and rude people they did bad jobs . Just took my money" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-10", "endMonth": "2024-12", "extremeMonth": "2024-10", "baselineValue": 4.923076923076923, "windowValue": 4.857142857142857, "extremeValue": 4.499999999999999, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "drop", "startMonth": "2025-12", "endMonth": "2026-02", "extremeMonth": "2026-01", "baselineValue": 4.923076923076923, "windowValue": 4.444444444444445, "extremeValue": 4.413507625272331, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.25 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.25 }, { "key": "price_hike", "label": "price hike / value loss", "count": 1, "rate": 0.25 }, { "key": "refund", "label": "refund / billing dispute", "count": 1, "rate": 0.25 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.25 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Sacramento", "state": "CA", "ym": "2026-02", "stars": 1, "text": "I honestly donā€™t understand how this business has good reviews. Getting my car detailed here was one of the worst decisions Iā€™ve made. I paid for their ā€œMasterpieceā€ interior detailing package, but it was anything but a masterpiece. There were still visible stains, and shortly after the service, the chrome wrap around my radio started flaking off. Instead of offering a full refund or a reasonable solution, they completely denied any responsibilityā€”even though the area was in perfect condition with no damage before the detailing. Terrible detailing work and even worse customer service. Do yours" }, { "city": "Sacramento", "state": "CA", "ym": "2025-12", "stars": 1, "text": "Very very very disappointed. Scheduled a cleaning for mold reset for 449$ (no pictures asked). Had appointment set for 9am waited until after 11am for the technician to arrive. Just to tell me it was going to be 2500$ after he took pictures of the cars condition. Then technician had no idea if I was going to get a cancelation fee or not. So he messaged his boss on Snapchat to get a reply. Completely unprofessional. Was told mold reset covered the whole car with treatment for 449$ but after accessing the conditionthey changed the price by 5x the original price. 0 stars for me." }, { "city": "Elk Grove", "state": "CA", "ym": "2026-01", "stars": 1, "text": "Please do not fall into the trap of purchasing their gift card advertised as ā€œ50% off.ā€ This is misleading. I was told that buying the gift card would give me 50% off the service, but in reality, the discount only applies if you purchase their most expensive package. That condition was not disclosed upfront. When I raised this concern, there was no apology or effort to correct the situation. I was simply told that they ā€œmisspoke.ā€ That response is unacceptable and reflects poor customer service and deceptive marketing practices." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-10", "endMonth": "2025-12", "extremeMonth": "2025-10", "baselineValue": 14, "windowValue": 30, "extremeValue": 30.333333333333332, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2026-02", "endMonth": "2026-04", "extremeMonth": "2026-04", "baselineValue": 14, "windowValue": 33, "extremeValue": 41, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 7, "avgCompetitorsRing3": 41.857142857142854, "avgCompetitorsRing5": 61.142857142857146, "medianRing1": 7, "medianRing3": 22, "medianRing5": 48 }, "timeseries": [ { "month": "2024-01", "reviews": 7, "avgRating": 5 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