{ "apiVersion": 1, "self": "https://washindex.com/api/chains/golden-nozzle-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/golden-nozzle-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "golden-nozzle-car-wash", "chain": { "name": "Golden Nozzle Car Wash", "website": "goldennozzlecarwash.com", "locationCount": 62 }, "generatedAt": "2026-05-24T17:54:35.994Z", "summary": { "locationCount": 62, "totalReviews": 9338, "avgRating": 4.015249518098094, "scoredReviews": 1507, "spamFlagged": 0, "statesServed": 5, "dominantFormat": "express_tunnel", "damageRate": 0.1267418712674187, "membershipMentionRate": 0.24485733244857333, "membershipCancellationRate": 0.1951219512195122, "membershipUnlimitedRate": 0.3143631436314363, "upsellPressureRate": 0.008626410086264101 }, "formatRates": { "express_tunnel": 0.1386861313868613, "full_service": 0.015925680159256803, "self_serve_bay": 0.026542800265428004, "inbay_automatic": 0.0033178500331785005, "hand_wash": 0.009953550099535502, "detail_shop": 0.0026542800265428003, "mobile_service": 0, "truck_rv_fleet": 0.0019907100199071004 }, "aspectScores": { "price": 0.07462686567164178, "wait_time": 0.13815789473684212, "result_quality": -0.08891595615103533, "staff": 0.16256830601092895, "equipment_working": -0.7480314960629921, "cleanliness_of_facility": 0.19230769230769232, "membership_value": -0.029197080291970802 }, "aspectVolume": { "price": 268, "wait_time": 152, "result_quality": 821, "staff": 732, "equipment_working": 254, "cleanliness_of_facility": 52, "membership_value": 274 }, "amenities": { "has_free_vacuums": 0.11015262110152621, "has_paid_vacuums": 0.019907100199071003, "has_mat_cleaner": 0, "has_dog_wash": 0.0013271400132714001, "has_air_dryer": 0.011944260119442602, "has_hand_dry": 0.0006635700066357001, "uses_ceramic_spray": 0.0013271400132714001, "uses_triple_foam": 0.0006635700066357001, "uses_spot_free_rinse": 0.0006635700066357001, "uses_underbody_wash": 0.019243530192435302, "uses_tire_shine": 0.007962840079628402, "water_reclamation_mentioned": 0.0013271400132714001, "app_mentioned": 0, "license_plate_recognition": 0.0006635700066357001 }, "priceTier": { "cheap": 56, "fair": 52, "expensive": 52 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.19230769230769232, "mentions": 52, "posMentions": 31, "snippets": [ "Good clean spot... vaccums r super powered", "Clean and well maintained. Vacuums are awesome." ] }, { "aspect": "staff", "score": 0.16256830601092895, "mentions": 732, "posMentions": 423, "snippets": [ "Great staff and the machines do a great job for a fair price", "So easy and convenient car wash. Nice pleasant service personal." ] }, { "aspect": "wait_time", "score": 0.13815789473684212, "mentions": 152, "posMentions": 86, "snippets": [ "Love the car wash never a wait free vacuum", "Fast services. Love the free vacuum after washing." ] }, { "aspect": "price", "score": 0.07462686567164178, "mentions": 268, "posMentions": 143, "snippets": [ "Affordable quick car wash w free vacuum.", "Not bad just a cheap 10 dollar wash to get the car clean" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.7480314960629921, "mentions": 254, "negMentions": 221, "snippets": [ "The washing machine bent my license plate after I signed up for monthly membership and first try", "After car wash, the bottoms were still dirty, only spray windshield now. All the time the vacuum is not powerful, such a pain." ] }, { "aspect": "result_quality", "score": -0.08891595615103533, "mentions": 821, "negMentions": 431, "snippets": [ "Bad service and the car wash was horrible.", "Not a proper wash, don’t recommend for SUVs" ] }, { "aspect": "membership_value", "score": -0.029197080291970802, "mentions": 274, "negMentions": 137, "snippets": [ "Are you serious? You just went up $5 on your plans? You need to increase the quality if that’s the case! I may be hand washing from now on! I could see a dollar but 5 is crazy!", "This is the second time coming at 6:40 for car wash and this is closed, This is annoying since membership is being paid for more than a year Clearly, the business hours says 7 PM" ] }, { "aspect": "price", "score": 0.07462686567164178, "mentions": 268, "negMentions": 123, "snippets": [ "Poor job for $20. Left front covered with ice. Went thru 2nd time.", "Are you serious? You just went up $5 on your plans? You need to increase the quality if that’s the case! I may be hand washing from now on! I could see a dollar but 5 is crazy!" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 3.8761061946902653, "windowValue": 3.393736017897092, "extremeValue": 3.3751253601963724, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 24, "rate": 0.16783216783216784 }, { "key": "damage", "label": "vehicle damage", "count": 19, "rate": 0.13286713286713286 }, { "key": "staff", "label": "staff conduct", "count": 15, "rate": 0.1048951048951049 }, { "key": "wash_quality", "label": "wash result quality", "count": 14, "rate": 0.0979020979020979 }, { "key": "closed", "label": "closed or non-operational", "count": 13, "rate": 0.09090909090909091 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Norwich", "state": "CT", "baselineRating": 3.4, "windowRating": 1.8888888888888888, "windowReviews": 9 } ], "sampleQuotes": [ { "city": "Old Orchard Beach", "state": "ME", "ym": "2026-03", "stars": 1, "text": "Avoid at all costs. Communication is horrible and the wash will damage your vehicle." }, { "city": "Lewiston", "state": "ME", "ym": "2026-03", "stars": 1, "text": "They are charging me for one car 2 times a month and I went to fix the problem with them they were so rude and then I called the customer service they never responded ." }, { "city": "Lewiston", "state": "ME", "ym": "2026-02", "stars": 1, "text": "Been coming here religiously since they opened but will never return after today. A very tiny short angry man was directing us into the wash. I know they have to yell for you to hear them but his tone was so nasty and aggressive. He yelled at us to hurry up as we slowly drove into the wash to be safe. We were the only car there. Additionally, my fiance had already put the car in neutral as directed, and the belt malfunctioned and our car jiggled out of the conveyor for one moment. He screamed at us again “NEUTRAL NO BREAKS, YOU NEED TO LISTEN!!” It was so unprofessional and rude. Our car liter" }, { "city": "Lewiston", "state": "ME", "ym": "2026-02", "stars": 1, "text": "I spend extra money for under carriage wash.. the last few times under my vehicles (yes I pay for 2) it was dry. The guy on sabattus st stated it just does a sprinkle to get the salt wet I'll be cancelling today not worth paying extra for under carriage as well as the added attitude when asking about services" } ] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.129032258064516, "avgCompetitorsRing3": 16.467741935483872, "avgCompetitorsRing5": 21.822580645161292, "medianRing1": 3, "medianRing3": 12.5, "medianRing5": 14 }, "timeseries": [ { "month": "2024-01", "reviews": 84, "avgRating": 4.035714285714286 }, { "month": "2024-02", "reviews": 124, "avgRating": 3.870967741935484 }, { "month": "2024-03", "reviews": 74, "avgRating": 4.013513513513513 }, { "month": "2024-04", "reviews": 74, "avgRating": 3.7027027027027026 }, { "month": "2024-05", "reviews": 94, "avgRating": 3.9361702127659575 }, { "month": "2024-06", "reviews": 96, "avgRating": 4.447916666666667 }, { "month": "2024-07", "reviews": 70, "avgRating": 3.942857142857143 }, { "month": "2024-08", "reviews": 63, "avgRating": 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