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My car comes out clean. Friendly staff." ] }, { "aspect": "cleanliness_of_facility", "score": 0.538037486218302, "mentions": 907, "posMentions": 697, "snippets": [ "Fair price and good wash. Very clean and modern facilities", "The area is clean, and they supply towels to clean your car." ] }, { "aspect": "result_quality", "score": 0.4332488149046412, "mentions": 9071, "posMentions": 6379, "snippets": [ "Affordable and does the job. No complaints.", "the drive thru car wash was fun and had cool colors" ] }, { "aspect": "wait_time", "score": 0.39481801357186924, "mentions": 1621, "posMentions": 1129, "snippets": [ "The separate lane for members makes it quick to get a wash.", "My favorite place to get the outside of my vehicles cleaned. Quick and easy." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5834416991764196, "mentions": 2307, "negMentions": 1815, "snippets": [ "Quick and clean. Which is nice. 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Causes backed up traffic." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-02", "endMonth": "2024-04", "extremeMonth": "2024-03", "baselineValue": 4.108996539792387, "windowValue": 3.763888888888889, "extremeValue": 3.763182619114497, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 69, "rate": 0.2 }, { "key": "damage", "label": "vehicle damage", "count": 41, "rate": 0.11884057971014493 }, { "key": "wash_quality", "label": "wash result quality", "count": 37, "rate": 0.1072463768115942 }, { "key": "price_hike", "label": "price hike / value loss", "count": 22, "rate": 0.06376811594202898 }, { "key": "equipment", "label": "broken equipment", "count": 18, "rate": 0.05217391304347826 } ], "affectedLocations": 10, "topAffectedCities": [ { "city": "Bonner Springs", "state": "KS", "baselineRating": 4.1, "windowRating": 2.2, "windowReviews": 5 }, { "city": "Blue Springs", "state": "MO", "baselineRating": 4, "windowRating": 2.4285714285714284, "windowReviews": 14 }, { "city": "Kansas City", "state": "MO", "baselineRating": 4.2, "windowRating": 2.5, "windowReviews": 22 }, { "city": "Round Rock", "state": "TX", "baselineRating": 4.2, "windowRating": 2.6, "windowReviews": 15 }, { "city": "Brownsville", "state": "TX", "baselineRating": 4.6, "windowRating": 2.6, "windowReviews": 5 }, { "city": "Depew", "state": "NY", "baselineRating": 4.5, "windowRating": 2.8333333333333335, "windowReviews": 6 } ], "sampleQuotes": [ { "city": "Austin", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Dear GoCarwash Team, I am writing to bring to your attention some concerns I have regarding a recent service experience, documented under Claim Number: 344-20240303-180700-001. During my last visit to your store 15518 RANCH RD 620 N Austin, TX 78717 (344 - 620) on 3/3/2024, I observed a scratch on my driver’s side window glass and I promptly reported it. Subsequently, I received a call from a representative who asserted that the scratch was minor and therefore not the result of any negligence on your part. During a conversation with your representative, I sought clarification on the standards " }, { "city": "Austin", "state": "TX", "ym": "2024-02", "stars": 2, "text": "I have a membership with them and use their service once a week. 90% of the time half of the brushes don't work so the car is left dirty. Would be nice to have a car that's completely washed." }, { "city": "Leander", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Last 2x's using I was asked to renew my membership? Have been a member for 3 yrs, going brwn the Leander and Cedar Park location. On Fri of last week, was told my Cc# was not valid (just renewed about 2mos ago when proce increase with new owners). Today in Leander asked again to renew as Cc didnt get put in correctly at Lakeline? I am suppose to get air freshner each time, since price went up $5 mo for Basic wash. Never seen any air freshners. I typically go 2x's a week, but its frustrating that the past 2x's CC# was asked. Pleasure ensure I wasnt billed for 2 accounts. I will also be checking" }, { "city": "Leander", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Pros: The staff is always pretty nice Cons: costs for membership went up when GO car wash took over. Only the TOP tier has the wheel package The staff that dries the cars use wet towels and you end up having to dry the car yourself. The vacuums RARELY have decent suction or are broken. They are never any towels left. The mat cleaner is broken 99% of the time." } ], "ownership": { "rate": 0.02608695652173913, "count": 9, "priorBrand": "Quality Car Wash", "priorBrandCount": 2, "priorBrandShare": 0.2222222222222222 } }, { "metric": "rating", "direction": "rise", "startMonth": "2025-10", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 4.108996539792387, "windowValue": 4.747823160728558, "extremeValue": 4.774631762337178, "durationMonths": 7, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-10", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 648, "windowValue": 3396.1428571428573, "extremeValue": 4932.666666666667, "durationMonths": 7, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.051282051282051, "avgCompetitorsRing3": 29.78205128205128, "avgCompetitorsRing5": 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