{ "apiVersion": 1, "self": "https://washindex.com/api/chains/flagstop-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/flagstop-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "flagstop-car-wash", "chain": { "name": "Flagstop Car Wash", "website": "flagstopcarwash.com", "locationCount": 30 }, "generatedAt": "2026-05-24T17:18:22.490Z", "summary": { "locationCount": 30, "totalReviews": 41319, "avgRating": 4.792991117887655, "scoredReviews": 24507, "spamFlagged": 4, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.003998857469294488, "membershipMentionRate": 0.10972375239727425, "membershipCancellationRate": 0.0167348456675344, "membershipUnlimitedRate": 0.08293045741911491, "upsellPressureRate": 0.0015505773860529644 }, "formatRates": { "express_tunnel": 0.01583221120496185, "full_service": 0.011547721059289183, "self_serve_bay": 0.005998286203941731, "inbay_automatic": 0.0008160933610805076, "hand_wash": 0.00379483412902436, "detail_shop": 0.003550006120700208, "mobile_service": 0, "truck_rv_fleet": 0.0008160933610805076 }, "aspectScores": { "price": 0.6605890603085554, "wait_time": 0.6704119850187266, "result_quality": 0.7995067817509248, "staff": 0.9813963764913831, "equipment_working": -0.2458233890214797, "cleanliness_of_facility": 0.9182692307692307, "membership_value": 0.7887029288702929 }, "aspectVolume": { "price": 713, "wait_time": 801, "result_quality": 4055, "staff": 22630, "equipment_working": 419, "cleanliness_of_facility": 416, "membership_value": 956 }, "amenities": { "has_free_vacuums": 0.019463826661770108, "has_paid_vacuums": 0.0031011547721059287, "has_mat_cleaner": 0.007630472926102746, "has_dog_wash": 0, "has_air_dryer": 0.003019545435997878, "has_hand_dry": 0.001509772717998939, "uses_ceramic_spray": 0.00016321867221610152, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0004488513485942792, "uses_tire_shine": 0.0024482800832415228, "water_reclamation_mentioned": 0.00012241400416207614, "app_mentioned": 0.03101154772105929, "license_plate_recognition": 0.0019586240665932183 }, "priceTier": { "cheap": 182, "fair": 190, "expensive": 59 }, "topStrengths": [ { "aspect": "staff", "score": 0.9813963764913831, "mentions": 22630, "posMentions": 22416, "snippets": [ "NOAH WAS GREAT! always a joy to see him!", "Jayla was amazing she was very attentive" ] }, { "aspect": "cleanliness_of_facility", "score": 0.9182692307692307, "mentions": 416, "posMentions": 399, "snippets": [ "Clean area, clean towels, gave incent, . Tire shine can be better.", "Excellent service. Employers are very friendly. The car wash is clean" ] }, { "aspect": "result_quality", "score": 0.7995067817509248, "mentions": 4055, "posMentions": 3618, "snippets": [ "I came here for the touch less carwash option and it did a great job.", "Tiwan was great! The wash was good. Had some soap on it, but pretty good!" ] }, { "aspect": "membership_value", "score": 0.7887029288702929, "mentions": 956, "posMentions": 854, "snippets": [ "Good deal for the monthly membership. I get my car washed at least 3 times a week. I do wish the entrance to the wash was a straightaway, but I can navigate the slight curves just fine.", "The monthly car wash offer is a great deal." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.2458233890214797, "mentions": 419, "negMentions": 260, "snippets": [ "Good car wash but the vacuums suck! 👎🏾", "The guys covered what the machines missed" ] }, { "aspect": "price", "score": 0.6605890603085554, "mentions": 713, "negMentions": 120, "snippets": [ "Rather expensive and did a poor job cleaning my car.", "They tell u when u get there about the charge for vacuuming really misleading" ] }, { "aspect": "wait_time", "score": 0.6704119850187266, "mentions": 801, "negMentions": 132, "snippets": [ "Had to wait 15 min to enter. Issue with equipment. Once started, final dry never touched the car", "Be prepared to wait >1hr just for a mediocre car wash, go to any other car wash around for the same price/results at a fraction of the time" ] }, { "aspect": "membership_value", "score": 0.7887029288702929, "mentions": 956, "negMentions": 100, "snippets": [ "$17 Wash wasn’t impressive and totally not worth the obnoxious upselling and demands to join their club or get monthly wash subscriptions.", "Car wash damaged my car and the employees weren't clear or completely honest with the findings, after being a monthly paying member for 2yrs. Do better." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-02", "endMonth": "2024-04", "extremeMonth": "2024-04", "baselineValue": 4.903055848261328, "windowValue": 4.589041095890411, "extremeValue": 4.575393631631056, "durationMonths": 3, "themes": [ { "key": "wash_quality", "label": "wash result quality", "count": 7, "rate": 0.23333333333333334 }, { "key": "damage", "label": "vehicle damage", "count": 5, "rate": 0.16666666666666666 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.06666666666666667 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.06666666666666667 }, { "key": "closed", "label": "closed or non-operational", "count": 2, "rate": 0.06666666666666667 } ], "affectedLocations": 2, "topAffectedCities": [ { "city": "Midlothian", "state": "VA", "baselineRating": 4, "windowRating": 1.8, "windowReviews": 5 }, { "city": "North Chesterfield", "state": "VA", "baselineRating": 4.5, "windowRating": 2.5, "windowReviews": 6 } ], "sampleQuotes": [ { "city": "Midlothian", "state": "VA", "ym": "2024-03", "stars": 1, "text": "Barely clean the car for what I paid. It would’ve been cheaper to go out and clean the car myself rather than waste my money here. They couldn’t even be bothered to vacuum the seats or clean the sides of the car. They just sprayed water on my mats." }, { "city": "Richmond", "state": "VA", "ym": "2024-04", "stars": 1, "text": "Worst Flagstop in Va , Carwash WILL cause some kind of damage to your vehicle every time you go . They will give you a HUGE Hassle when it’s time for them to fix damage to Vehicle. VERY unprofessional" }, { "city": "Richmond", "state": "VA", "ym": "2024-03", "stars": 1, "text": "This location provided the worst customer service . I visited this location to purchase a gift card car wash service for my father in law birthday. After filling out all required paperwork and information they charged my card. I was then informed they couldn’t releases the windshield pass so I could give it back to him for his birthday. Not only did I have to get a refund they ruin the surprise I had for my father in law. During the whole transaction it appeared to be a manager standing there the whole time not helping the employee who was misinformed! I hope they get it together!" }, { "city": "North Chesterfield", "state": "VA", "ym": "2024-03", "stars": 1, "text": "Paid for the $37 package. When vehicle came out, rear bumper was never touched. Poor job leaving crumbs visible when opened doors. Didn’t even touch vacuuming the back of the minivan. Zero windows were cleaned inside. I watched them do vehicle so I can confidently say this. I asked attendant if she cleaned inside windows, she said yes. I nicely replied NO you didn’t. I had hazy windows and had put finger streaks on inside to know if they were cleaned. She once again claimed, YES I cleaned them. Again, I said very nicely, incorrect, look at all that. She hesitantly cleaned just the windshield a" } ], "ownership": { "rate": 0.03333333333333333, "count": 1, "priorBrand": null, "priorBrandCount": 0, "priorBrandShare": 0 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-12", "extremeMonth": "2024-03", "baselineValue": 1156, "windowValue": 236.41666666666666, "extremeValue": 146, "durationMonths": 12, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 16, "rate": 0.13333333333333333 }, { "key": "wash_quality", "label": "wash result quality", "count": 9, "rate": 0.075 }, { "key": "membership", "label": "membership / cancellation friction", "count": 8, "rate": 0.06666666666666667 }, { "key": "closed", "label": "closed or non-operational", "count": 5, "rate": 0.041666666666666664 }, { "key": "equipment", "label": "broken equipment", "count": 4, "rate": 0.03333333333333333 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Midlothian", "state": "VA", "ym": "2024-10", "stars": 1, "text": "I usually go to Carpool, but decided to try Dave’s on Hull Street again because it’s much closer to my home in Moseley. I haven’t had the best experience in the past but wanted to try again for pure convenience. I even removed a negative review on Google and Yelp per the owner's request a few years ago because he did pay to have the damage on my car fixed. It was only fair to remove it, as he said it was negatively impacting his business. I had a horrible experience today. First, there was a huge communication barrier that was frustrating for the person attempting to explain the services. Howe" }, { "city": "Midlothian", "state": "VA", "ym": "2024-08", "stars": 2, "text": "We used to love coming here, we had monthly memberships for the longest time. The experience we had today was not the best. AC in the building was broken, heard from another customer it’s been broke for 3 weeks which I understand happens however, why not think of the customers and purchase one of two fans to blow throughout the building. The cleaning service we received on our vehicle was anything less than acceptable. We purchased the “managers special”. After waiting over an hour, we return to our vehicle with high expectations only to be extremely and can’t stress this enough disappointed. " }, { "city": "Midlothian", "state": "VA", "ym": "2024-06", "stars": 1, "text": "Had to get the person to go back twice to do a proper job on the interior. They really need to train the guys at work here on how to do a decent job. It’s not the first time I’ve had issues and it’s such a shame as this is one of a very few car washes nearby. If somebody else should open up a car wash and do a half decent job, these guys would go out of business (wishful thinking). So here’s the owners response below. You’ll notice that they make no comment meant to correct the issue in this feedback or anyone else’s feedback. Just condescending “we note your feedback”. This means they really " }, { "city": "Midlothian", "state": "VA", "ym": "2024-03", "stars": 1, "text": "Barely clean the car for what I paid. It would’ve been cheaper to go out and clean the car myself rather than waste my money here. They couldn’t even be bothered to vacuum the seats or clean the sides of the car. They just sprayed water on my mats." } ], "ownership": { "rate": 0.016666666666666666, "count": 2, "priorBrand": "Signal Car Wash at Loaf n Jug", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-09", "endMonth": "2025-12", "extremeMonth": "2025-11", "baselineValue": 1156, "windowValue": 2153.75, "extremeValue": 2338.3333333333335, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.166666666666667, "avgCompetitorsRing3": 19.066666666666666, "avgCompetitorsRing5": 28.2, "medianRing1": 3.5, "medianRing3": 16, "medianRing5": 21.5 }, "timeseries": [ { "month": "2024-01", "reviews": 144, "avgRating": 4.645833333333333 }, { "month": "2024-02", "reviews": 149, "avgRating": 4.657718120805369 }, { "month": "2024-03", "reviews": 147, "avgRating": 4.489795918367347 }, { "month": "2024-04", "reviews": 142, "avgRating": 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