{ "apiVersion": 1, "self": "https://washindex.com/api/chains/expresso-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/expresso-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "expresso-car-wash", "chain": { "name": "Expresso Car Wash", "website": "expressocarwash.com", "locationCount": 4 }, "generatedAt": "2026-05-24T20:12:34.120Z", "summary": { "locationCount": 4, "totalReviews": 1034, "avgRating": 4.043133462282399, "scoredReviews": 51, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "full_service", "damageRate": 0.058823529411764705, "membershipMentionRate": 0.0392156862745098, "membershipCancellationRate": 0, "membershipUnlimitedRate": 0, "upsellPressureRate": 0 }, "formatRates": { "express_tunnel": 0.13725490196078433, "full_service": 0.11764705882352941, "self_serve_bay": 0, "inbay_automatic": 0, "hand_wash": 0.0196078431372549, "detail_shop": 0.09803921568627451, "mobile_service": 0, "truck_rv_fleet": 0.0196078431372549 }, "aspectScores": { "price": 0, "wait_time": -0.3333333333333333, "result_quality": 0.13953488372093023, "staff": 0.23333333333333334, "equipment_working": -1, "cleanliness_of_facility": -1, "membership_value": 0 }, "aspectVolume": { "price": 14, "wait_time": 3, "result_quality": 43, "staff": 30, "equipment_working": 4, "cleanliness_of_facility": 2, "membership_value": 2 }, "amenities": { "has_free_vacuums": 0.0196078431372549, "has_paid_vacuums": 0.0392156862745098, "has_mat_cleaner": 0, "has_dog_wash": 0, "has_air_dryer": 0.0196078431372549, "has_hand_dry": 0.11764705882352941, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0, "uses_tire_shine": 0.09803921568627451, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0 }, "priceTier": { "cheap": 1, "fair": 5, "expensive": 5 }, "topStrengths": [], "topComplaints": [], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "rise", "startMonth": "2024-01", "endMonth": "2024-04", "extremeMonth": "2024-03", "baselineValue": 4, "windowValue": 4.521739130434782, "extremeValue": 4.8181818181818175, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "drop", "startMonth": "2024-10", "endMonth": "2024-12", "extremeMonth": "2024-12", "baselineValue": 4, "windowValue": 3, "extremeValue": 2.6666666666666665, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.5 }, { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.5 }, { "key": "price_hike", "label": "price hike / value loss", "count": 1, "rate": 0.5 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.5 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Maumee", "state": "OH", "ym": "2024-12", "stars": 1, "text": "12/07/24 Took my truck through today and it was still dirty afterwards. Staff was very rude, they do not take the thorough steps necessary to dry a vehicle properly. I constantly find myself wondering why it’s so expensive yet such a bad quality as I go to one of the locations multiple times a week in my personal truck or any work trucks. Hopefully the standard changes." }, { "city": "Maumee", "state": "OH", "ym": "2024-11", "stars": 1, "text": "went to the car wash on 11-16-24 said it would be a few minutes they had to weld something went thru got home see i have a scratch across my car hood not there before. car only has only 3000 thousand miles on it fairly new. emailed them to see what could be done no response. attempted to contact office again no response. i'm sure they just needed to wax it out but they don't care about their customers" } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 3, "windowValue": 6.666666666666667, "extremeValue": 9, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-02", "endMonth": "2025-04", "extremeMonth": "2025-03", "baselineValue": 3, "windowValue": 6, "extremeValue": 6, 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