{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/express-wash-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/express-wash-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "express-wash-car-wash",
  "chain": {
    "name": "Express Wash Car Wash",
    "website": "expresswashcarwash.com",
    "locationCount": 4
  },
  "generatedAt": "2026-05-24T19:34:31.192Z",
  "summary": {
    "locationCount": 4,
    "totalReviews": 1931,
    "avgRating": 4.676592439150699,
    "scoredReviews": 751,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.033288948069241014,
    "membershipMentionRate": 0.1810918774966711,
    "membershipCancellationRate": 0.125,
    "membershipUnlimitedRate": 0.13970588235294118,
    "upsellPressureRate": 0.002663115845539281
  },
  "formatRates": {
    "express_tunnel": 0.1478029294274301,
    "full_service": 0.007989347536617843,
    "self_serve_bay": 0.03861517976031957,
    "inbay_automatic": 0.005326231691078562,
    "hand_wash": 0.0039946737683089215,
    "detail_shop": 0.005326231691078562,
    "mobile_service": 0,
    "truck_rv_fleet": 0.005326231691078562
  },
  "aspectScores": {
    "price": 0.4725274725274725,
    "wait_time": 0.5,
    "result_quality": 0.7892271662763466,
    "staff": 0.8134831460674158,
    "equipment_working": 0.2765957446808511,
    "cleanliness_of_facility": 0.9325842696629213,
    "membership_value": 0.4838709677419355
  },
  "aspectVolume": {
    "price": 91,
    "wait_time": 36,
    "result_quality": 427,
    "staff": 445,
    "equipment_working": 94,
    "cleanliness_of_facility": 89,
    "membership_value": 93
  },
  "amenities": {
    "has_free_vacuums": 0.1118508655126498,
    "has_paid_vacuums": 0.011984021304926764,
    "has_mat_cleaner": 0.06657789613848203,
    "has_dog_wash": 0,
    "has_air_dryer": 0.037283621837549935,
    "has_hand_dry": 0.0039946737683089215,
    "uses_ceramic_spray": 0.007989347536617843,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0.0013315579227696406,
    "uses_underbody_wash": 0,
    "uses_tire_shine": 0.013315579227696404,
    "water_reclamation_mentioned": 0.0013315579227696406,
    "app_mentioned": 0,
    "license_plate_recognition": 0.007989347536617843
  },
  "priceTier": {
    "cheap": 21,
    "fair": 27,
    "expensive": 11
  },
  "topStrengths": [
    {
      "aspect": "cleanliness_of_facility",
      "score": 0.9325842696629213,
      "mentions": 89,
      "posMentions": 86,
      "snippets": [
        "Good auto wash. After using for a year bought the annual package. Clean, well maintained & equipped dry & wipe down areas.",
        "The car wash is always clean and immaculate. The automatic car wash works great and it has never damaged my car like other automatic washes."
      ]
    },
    {
      "aspect": "staff",
      "score": 0.8134831460674158,
      "mentions": 445,
      "posMentions": 403,
      "snippets": [
        "Finally starting to return to a great, full service car wash. Bringing back the best manager is a huge improvement",
        "Nice car wash. A bit pricey, but everything is now. Attentive and smiling employees. Pre wash area, Free vacuums, and stations to dry off car after wash. Been 3 times now. Will continue to get car washed here."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.7892271662763466,
      "mentions": 427,
      "posMentions": 379,
      "snippets": [
        "Finally starting to return to a great, full service car wash. Bringing back the best manager is a huge improvement",
        "Solid car wash place! Sometimes the vacuums on the end are as powerful. Still a great place to keep your car clean!"
      ]
    },
    {
      "aspect": "membership_value",
      "score": 0.4838709677419355,
      "mentions": 93,
      "posMentions": 69,
      "snippets": [
        "2 weeks a diamond member. So far, so good.",
        "I love the monthly billing for easy service."
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "equipment_working",
      "score": 0.2765957446808511,
      "mentions": 94,
      "negMentions": 34,
      "snippets": [
        "Just spent $20 to get my car washed - none of the vacuums were working properly and could not find an attendant - definitely not worth it",
        "Was great when they first opened but brushes barely touch my car at times.. barely see soap.. multiple stoppages mid wash.. Not what it used to be"
      ]
    },
    {
      "aspect": "price",
      "score": 0.4725274725274725,
      "mentions": 91,
      "negMentions": 24,
      "snippets": [
        "Did not do a good job washing the car and did not dry the vehicle at all. Not worth the $$",
        "Nice car wash but steeply priced @$15 for a single. Steepest in town."
      ]
    },
    {
      "aspect": "membership_value",
      "score": 0.4838709677419355,
      "mentions": 93,
      "negMentions": 24,
      "snippets": [
        "Cant cancel membership after i havent been in for a wash in a month, cant seem to get a hold of anybody",
        "Been calling for 5 days to have my membership cancelled. Grear car wash but I told you I only wanted one month. Please refund."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.7892271662763466,
      "mentions": 427,
      "negMentions": 42,
      "snippets": [
        "Did not do a good job washing the car and did not dry the vehicle at all. Not worth the $$",
        "They scratched my car, and did nothing to fix it"
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": []
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 6.75,
    "avgCompetitorsRing3": 49.75,
    "avgCompetitorsRing5": 76.5,
    "medianRing1": 7,
    "medianRing3": 32.5,
    "medianRing5": 75.5
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 48,
      "avgRating": 4.5625
    },
    {
      "month": "2024-02",
      "reviews": 42,
      "avgRating": 4.690476190476191
    },
    {
      "month": "2024-03",
      "reviews": 48,
      "avgRating": 4.854166666666667
    },
    {
      "month": "2024-04",
      "reviews": 56,
      "avgRating": 4.839285714285714
    },
    {
      "month": "2024-05",
      "reviews": 38,
      "avgRating": 4.7894736842105265
    },
    {
      "month": "2024-06",
      "reviews": 58,
      "avgRating": 4.568965517241379
    },
    {
      "month": "2024-07",
      "reviews": 76,
      "avgRating": 4.855263157894737
    },
    {
      "month": "2024-08",
      "reviews": 33,
      "avgRating": 4.454545454545454
    },
    {
      "month": "2024-09",
      "reviews": 40,
      "avgRating": 4.875
    },
    {
      "month": "2024-10",
      "reviews": 32,
      "avgRating": 4.78125
    },
    {
      "month": "2024-11",
      "reviews": 27,
      "avgRating": 4.481481481481482
    },
    {
      "month": "2024-12",
      "reviews": 22,
      "avgRating": 4.7727272727272725
    },
    {
      "month": "2025-01",
      "reviews": 38,
      "avgRating": 4.473684210526316
    },
    {
      "month": "2025-02",
      "reviews": 26,
      "avgRating": 4.538461538461538
    },
    {
      "month": "2025-03",
      "reviews": 41,
      "avgRating": 4.414634146341464
    },
    {
      "month": "2025-04",
      "reviews": 28,
      "avgRating": 4.678571428571429
    },
    {
      "month": "2025-05",
      "reviews": 32,
      "avgRating": 4.6875
    },
    {
      "month": "2025-06",
      "reviews": 44,
      "avgRating": 4.840909090909091
    },
    {
      "month": "2025-07",
      "reviews": 28,
      "avgRating": 4.571428571428571
    },
    {
      "month": "2025-08",
      "reviews": 25,
      "avgRating": 4.92
    },
    {
      "month": "2025-09",
      "reviews": 58,
      "avgRating": 3.6379310344827585
    },
    {
      "month": "2025-10",
      "reviews": 25,
      "avgRating": 4.64
    },
    {
      "month": "2025-11",
      "reviews": 26,
      "avgRating": 4.5
    },
    {
      "month": "2025-12",
      "reviews": 33,
      "avgRating": 4.575757575757576
    },
    {
      "month": "2026-01",
      "reviews": 24,
      "avgRating": 4.541666666666667
    },
    {
      "month": "2026-02",
      "reviews": 79,
      "avgRating": 4.7594936708860756
    },
    {
      "month": "2026-03",
      "reviews": 35,
      "avgRating": 4.485714285714286
    },
    {
      "month": "2026-04",
      "reviews": 29,
      "avgRating": 4.827586206896552
    }
  ],
  "states": [
    {
      "state": "Florida",
      "stateCode": "FL",
      "locationCount": 4,
      "reviewsTotal": 1931,
      "avgRating": 4.676592439150699
    }
  ],
  "locations": [
    {
      "placeId": "ChIJ7Vw5lx7pwogR64_c24c__B8",
      "title": "Express Wash Car Wash",
      "street": "8309 W Hillsborough Ave",
      "city": "Tampa",
      "state": "Florida",
      "stateCode": "FL",
      "zip": "33615",
      "lat": 27.9970976,
      "lng": -82.5761683,
      "totalScore": 4.6,
      "reviewsCount": 731,
      "reviewsDistribution": {
        "oneStar": 48,
        "twoStar": 10,
        "threeStar": 22,
        "fourStar": 58,
        "fiveStar": 593
      },
      "scoredReviews": 117,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.11965811965811966,
        "full_service": 0,
        "self_serve_bay": 0,
        "inbay_automatic": 0.017094017094017096,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.42857142857142855,
        "wait_time": -0.09090909090909091,
        "result_quality": 0.48,
        "staff": 0.5344827586206896,
        "equipment_working": -0.42857142857142855,
        "cleanliness_of_facility": 1,
        "membership_value": 0.1111111111111111
      },
      "damageRate": 0.042735042735042736,
      "membershipCancellationRate": 0.23076923076923078,
      "membershipMentionRate": 0.2222222222222222,
      "competitors": {
        "ring1Count": 10,
        "ring3Count": 114,
        "ring5Count": 114,
        "ring1AvgRating": 4.642857142857143,
        "ring3AvgRating": 4.613888888888889,
        "ring5AvgRating": 4.692045454545456
      }
    },
    {
      "placeId": "ChIJrURM3Eo73YgR1j9o2lnAtcg",
      "title": "Express Wash Car Wash",
      "street": "5430 Florida Ave S",
      "city": "Lakeland",
      "state": "Florida",
      "stateCode": "FL",
      "zip": "33813",
      "lat": 27.9664838,
      "lng": -81.9645918,
      "totalScore": 4.6,
      "reviewsCount": 441,
      "reviewsDistribution": {
        "oneStar": 34,
        "twoStar": 7,
        "threeStar": 6,
        "fourStar": 29,
        "fiveStar": 365
      },
      "scoredReviews": 189,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.164021164021164,
        "full_service": 0.010582010582010581,
        "self_serve_bay": 0.042328042328042326,
        "inbay_automatic": 0.005291005291005291,
        "hand_wash": 0.005291005291005291,
        "detail_shop": 0.005291005291005291,
        "mobile_service": 0,
        "truck_rv_fleet": 0.005291005291005291
      },
      "aspectScores": {
        "price": 0.391304347826087,
        "wait_time": 0.6,
        "result_quality": 0.7946428571428571,
        "staff": 0.7894736842105263,
        "equipment_working": -0.09090909090909091,
        "cleanliness_of_facility": 0.8666666666666667,
        "membership_value": 0.14285714285714285
      },
      "damageRate": 0.042328042328042326,
      "membershipCancellationRate": 0.17647058823529413,
      "membershipMentionRate": 0.17989417989417988,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 20,
        "ring5Count": 41,
        "ring1AvgRating": 4.075,
        "ring3AvgRating": 4.68125,
        "ring5AvgRating": 4.587096774193549
      }
    },
    {
      "placeId": "ChIJjfKd-LVz54gRPyz-uxMfYGY",
      "title": "Express Wash Car Wash",
      "street": "445 Florida Central Pkwy",
      "city": "Longwood",
      "state": "Florida",
      "stateCode": "FL",
      "zip": "32750",
      "lat": 28.6973021,
      "lng": -81.3523661,
      "totalScore": 4.7,
      "reviewsCount": 399,
      "reviewsDistribution": {
        "oneStar": 18,
        "twoStar": 5,
        "threeStar": 7,
        "fourStar": 16,
        "fiveStar": 353
      },
      "scoredReviews": 249,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.1686746987951807,
        "full_service": 0.012048192771084338,
        "self_serve_bay": 0.05622489959839357,
        "inbay_automatic": 0,
        "hand_wash": 0.008032128514056224,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0.012048192771084338
      },
      "aspectScores": {
        "price": 0.47058823529411764,
        "wait_time": 0.8333333333333334,
        "result_quality": 0.7792207792207793,
        "staff": 0.8356164383561644,
        "equipment_working": 0.7058823529411765,
        "cleanliness_of_facility": 0.9512195121951219,
        "membership_value": 0.6756756756756757
      },
      "damageRate": 0.040160642570281124,
      "membershipCancellationRate": 0.08333333333333333,
      "membershipMentionRate": 0.1927710843373494,
      "competitors": {
        "ring1Count": 11,
        "ring3Count": 44,
        "ring5Count": 67,
        "ring1AvgRating": 3.954545454545455,
        "ring3AvgRating": 4.718181818181819,
        "ring5AvgRating": 4.7
      }
    },
    {
      "placeId": "ChIJh3YNLoiF3YgRdAD9M_omJTE",
      "title": "Express Wash Car Wash",
      "street": "1095 Amber Pointe Blvd",
      "city": "Kissimmee",
      "state": "Florida",
      "stateCode": "FL",
      "zip": "34744",
      "lat": 28.2802685,
      "lng": -81.3444457,
      "totalScore": 4.9,
      "reviewsCount": 360,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 1,
        "threeStar": 2,
        "fourStar": 10,
        "fiveStar": 339
      },
      "scoredReviews": 196,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.12244897959183673,
        "full_service": 0.00510204081632653,
        "self_serve_bay": 0.03571428571428571,
        "inbay_automatic": 0.00510204081632653,
        "hand_wash": 0,
        "detail_shop": 0.015306122448979591,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.6923076923076923,
        "wait_time": 1,
        "result_quality": 0.9369369369369369,
        "staff": 0.937007874015748,
        "equipment_working": 0.7647058823529411,
        "cleanliness_of_facility": 0.92,
        "membership_value": 0.8823529411764706
      },
      "damageRate": 0.01020408163265306,
      "membershipCancellationRate": 0.03571428571428571,
      "membershipMentionRate": 0.14285714285714285,
      "competitors": {
        "ring1Count": 2,
        "ring3Count": 21,
        "ring5Count": 84,
        "ring1AvgRating": 4.95,
        "ring3AvgRating": 4.570588235294118,
        "ring5AvgRating": 4.493103448275862
      }
    }
  ]
}