{ "apiVersion": 1, "self": "https://washindex.com/api/chains/elephant-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/elephant-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). 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For a pressure washer with soap.", "Paid $18 and this is what I got Only washed roof and side windows" ] }, { "aspect": "membership_value", "score": 0.2235294117647059, "mentions": 85, "negMentions": 32, "snippets": [ "Several times I’ve been there it’s conned off. It’s opened, I call and no answer. I pay a monthly subscription.", "Wonderful service- However, I sold my car in October and cancelled my membership first via email in October. I was billed in November anyways. I called and they advised me to go through the website which I did. Now I am billed for December. I advise you don't join the membership." ] }, { "aspect": "result_quality", "score": 0.2689969604863222, "mentions": 1316, "negMentions": 455, "snippets": [ "Car washing needs improvement. Soap not completely fixed from car.", "Spent 18 dollars and it was not a good wash for my car all the way" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-04", "extremeMonth": "2024-03", "baselineValue": 4.1344537815126055, "windowValue": 3.604810996563574, "extremeValue": 3.5299863234896933, "durationMonths": 4, "themes": [ { "key": "wash_quality", "label": "wash result quality", "count": 11, "rate": 0.14666666666666667 }, { "key": "price_hike", "label": "price hike / value loss", "count": 8, "rate": 0.10666666666666667 }, { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.06666666666666667 }, { "key": "staff", "label": "staff conduct", "count": 4, "rate": 0.05333333333333334 }, { "key": "ownership_change", "label": "ownership transition", "count": 2, "rate": 0.02666666666666667 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Federal Way", "state": "WA", "baselineRating": 3.1, "windowRating": 1, "windowReviews": 6 } ], "sampleQuotes": [ { "city": "Federal Way", "state": "WA", "ym": "2024-03", "stars": 1, "text": "I had a free wash ticket from kia dealership. Apparently I didn't \"pay\" in the correct location. I pulled up to the car wash and the attendant started yelling at me to back out! I couldn't back out, he even had to have other cars move so he could make me move. He yelled back out 3x. He pointed across the parking lot and yelled that I should have asked first. How was I supposed to know if I didn't see any signs clearly marked pay here and get a ticket. Last time I will attempt to use their services. Very unprofessional." }, { "city": "Federal Way", "state": "WA", "ym": "2024-01", "stars": 1, "text": "Run down equipment looks like it might actually damage cars. Used to be the best car wash in Federal Way now it is by far the worst" }, { "city": "Bellevue", "state": "WA", "ym": "2024-03", "stars": 1, "text": "The guy who dried the car off did not clean off areas that was not washed, and did not put dressing on more than 2 tires! I paid for 4. He also left a tape on the driver door handle that his colleague put on. Not very happy and will go back and complain." }, { "city": "Maple Valley", "state": "WA", "ym": "2024-03", "stars": 1, "text": "Searched for touch less car washes near me and this came up. This is definitely not a touch less car wash. After paying for the premium\"wash\", not only did it not clean worth a damn, it didn't even rinse off the soap well. I literally came home and hand washed it all over again. Total waste of money." } ], "ownership": { "rate": 0.02666666666666667, "count": 2, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.5 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 7.08, "avgCompetitorsRing3": 39.64, "avgCompetitorsRing5": 74.52, "medianRing1": 7, "medianRing3": 30, "medianRing5": 50 }, "timeseries": [ { "month": "2024-01", "reviews": 58, "avgRating": 3.9655172413793105 }, { "month": "2024-02", "reviews": 71, "avgRating": 3.492957746478873 }, { "month": "2024-03", "reviews": 86, "avgRating": 3.1627906976744184 }, { "month": "2024-04", "reviews": 76, "avgRating": 3.9342105263157894 }, { "month": "2024-05", "reviews": 84, "avgRating": 3.75 }, { "month": "2024-06", "reviews": 118, "avgRating": 4.372881355932203 }, { "month": "2024-07", "reviews": 100, "avgRating": 3.81 }, { "month": "2024-08", "reviews": 76, "avgRating": 3.710526315789474 }, { "month": "2024-09", "reviews": 143, "avgRating": 4.1678321678321675 }, { "month": "2024-10", 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