{ "apiVersion": 1, "self": "https://washindex.com/api/chains/dream-clean-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/dream-clean-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "dream-clean-car-wash", "chain": { "name": "Dream Clean Car Wash", "website": "dreamcleancw.com", "locationCount": 8 }, "generatedAt": "2026-05-24T18:51:35.578Z", "summary": { "locationCount": 8, "totalReviews": 3334, "avgRating": 4.116616676664667, "scoredReviews": 1364, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.06085043988269795, "membershipMentionRate": 0.14589442815249268, "membershipCancellationRate": 0.19597989949748743, "membershipUnlimitedRate": 0.1507537688442211, "upsellPressureRate": 0.011730205278592375 }, "formatRates": { "express_tunnel": 0.060117302052785926, "full_service": 0.008064516129032258, "self_serve_bay": 0.005131964809384164, "inbay_automatic": 0.005131964809384164, "hand_wash": 0.010263929618768328, "detail_shop": 0.07331378299120235, "mobile_service": 0.0007331378299120235, "truck_rv_fleet": 0.0007331378299120235 }, "aspectScores": { "price": 0.2869198312236287, "wait_time": 0.26605504587155965, "result_quality": 0.47534246575342465, "staff": 0.6245353159851301, "equipment_working": -0.5647058823529412, "cleanliness_of_facility": 0.7818181818181819, "membership_value": 0.014492753623188406 }, "aspectVolume": { "price": 237, "wait_time": 109, "result_quality": 730, "staff": 807, "equipment_working": 170, "cleanliness_of_facility": 55, "membership_value": 138 }, "amenities": { "has_free_vacuums": 0.041788856304985335, "has_paid_vacuums": 0.01686217008797654, "has_mat_cleaner": 0.0036656891495601175, "has_dog_wash": 0, "has_air_dryer": 0.013196480938416423, "has_hand_dry": 0.001466275659824047, "uses_ceramic_spray": 0.012463343108504398, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.004398826979472141, "uses_tire_shine": 0.006598240469208211, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0.001466275659824047 }, "priceTier": { "cheap": 52, "fair": 59, "expensive": 29 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.7818181818181819, "mentions": 55, "posMentions": 49, "snippets": [ "One of the best, clean, no traffic, and overall a great car wash. Although they could use compressed air nozzles, at the vacuum station.", "Great place! Very clean and organized !!!" ] }, { "aspect": "staff", "score": 0.6245353159851301, "mentions": 807, "posMentions": 655, "snippets": [ "Friendly service, good price, and a well washed car.", "Moe provides fantastic customer service at this location!" ] }, { "aspect": "result_quality", "score": 0.47534246575342465, "mentions": 730, "posMentions": 534, "snippets": [ "Friendly service, good price, and a well washed car.", "Needs a little.nit better vacuum power and cleanliness but wash is.good and Seams to clean where needed for basic" ] }, { "aspect": "price", "score": 0.2869198312236287, "mentions": 237, "posMentions": 151, "snippets": [ "Friendly service, good price, and a well washed car.", "It was, quick and easy and good. Worth for price I paid. šŸ‘šŸ‘" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5647058823529412, "mentions": 170, "negMentions": 132, "snippets": [ "Their machines are faulty damage to the car.", "Tried to vacuum my car with the free vacuums and they barely suck. Waste of a trip" ] }, { "aspect": "membership_value", "score": 0.014492753623188406, "mentions": 138, "negMentions": 68, "snippets": [ "Got the 3 months membership 2 plus months back and they had the carwash place closed for almost entire 2 months for construction.", "Had a negative experience with signing up for an unlimited wash package, being charged varying amounts and not being able to have it rectified." ] }, { "aspect": "wait_time", "score": 0.26605504587155965, "mentions": 109, "negMentions": 40, "snippets": [ "If you vaccum your car you are stuck The flow of the line will trap you. You can get a quicker car wash somewhere else.", "The scanner never works and the lines get long. They always close a lane so it makes it extremely inconvenient to use as a car wash. Will choose somewhere else with faster service for monthly program." ] }, { "aspect": "price", "score": 0.2869198312236287, "mentions": 237, "negMentions": 83, "snippets": [ "Had a negative experience with signing up for an unlimited wash package, being charged varying amounts and not being able to have it rectified.", "They lie about the basic car wash price on their own website, it is not 5 dollars but 7 for just a standard wash. The wash itself is fine but not worth the 7 bucks." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 4.195121951219512, "windowValue": 3.236842105263158, "extremeValue": 2.7827380952380953, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 8, "rate": 0.27586206896551724 }, { "key": "ownership_change", "label": "ownership transition", "count": 3, "rate": 0.10344827586206896 }, { "key": "wash_quality", "label": "wash result quality", "count": 3, "rate": 0.10344827586206896 }, { "key": "price_hike", "label": "price hike / value loss", "count": 2, "rate": 0.06896551724137931 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.06896551724137931 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Mundelein", "state": "IL", "baselineRating": 3.4, "windowRating": 1.2, "windowReviews": 5 } ], "sampleQuotes": [ { "city": "Algonquin", "state": "IL", "ym": "2024-03", "stars": 1, "text": "Beware of this place!!! I ran through the automatic wash today 3/31 and had my rear wiper blade ripped off by the spinning brush. Notified (Iā€™m assuming) the manager and he said ā€œread the signā€ now Iā€™m out $100 for the wash, wiper arm, and wiper blade. No refund, nothing. Judging by previous peopleā€™s experiences Iā€™m counting my blessings Iā€™m surprised this place hasnā€™t accumulated a class action lawsuit yet" }, { "city": "Algonquin", "state": "IL", "ym": "2024-03", "stars": 1, "text": "Been going to this wash for years. Yesterday as Iā€™d was going through the auto wash the left side spinning scrubber stopped spinning pushed my driver sideview mirror of my Model 3 and forced it to fold in towards the door, broke off the back cover of the mirror and now the mirror will not automatically fold in, all I can hear is the motor inside the mirror running while the mirror is stuck. The employee took my information and told me to come back the next day when the manager was there. As Iā€™ve read a few other reviews on other automatic car washes, most people who have experienced damage to " }, { "city": "Algonquin", "state": "IL", "ym": "2024-02", "stars": 2, "text": "Paid for wash with an under carriage flush. No underflush. The carwash does not reach or clean the back of the car. Still dirty. Used to be a decent wash, but the change in ownership doesn't serm to be a benefit." }, { "city": "Palatine", "state": "IL", "ym": "2024-03", "stars": 1, "text": "Since the new owners have taken charge, the drying system has become terribly inefficient. They do not run the main blowers (to save money?) and you cars will always leave wet (creating water spots). Also, the wheel guides as you enter MUST be replaced. They have damaged wheels on two of our vehicles now. We will never be going back." } ], "ownership": { "rate": 0.10344827586206896, "count": 3, "priorBrand": "Carriage House Express Wash - Soft Touch and Touchless / Touch Free Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.3333333333333333 } }, { "metric": "rating", "direction": "rise", "startMonth": "2024-09", "endMonth": "2024-11", "extremeMonth": "2024-09", "baselineValue": 4.195121951219512, "windowValue": 4.762278978388998, "extremeValue": 4.777310358486829, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "drop", "startMonth": "2025-11", "endMonth": "2026-04", "extremeMonth": "2026-04", "baselineValue": 4.195121951219512, "windowValue": 3.557275541795666, "extremeValue": 3.325, "durationMonths": 6, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 17, "rate": 0.16831683168316833 }, { "key": "membership", "label": "membership / cancellation friction", "count": 16, "rate": 0.15841584158415842 }, { "key": "equipment", "label": "broken equipment", "count": 12, "rate": 0.1188118811881188 }, { "key": "staff", "label": "staff conduct", "count": 12, "rate": 0.1188118811881188 }, { "key": "price_hike", "label": "price hike / value loss", "count": 7, "rate": 0.06930693069306931 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Palatine", "state": "IL", "baselineRating": 4.4, "windowRating": 2.789473684210526, "windowReviews": 57 } ], "sampleQuotes": [ { "city": "Algonquin", "state": "IL", "ym": "2026-01", "stars": 2, "text": "The car wash literally bent my front plate in half somehow, and thereā€™s nothing on the website about support this is the second time this wash has done damage to my car and Iā€™m tired of it" }, { "city": "Palatine", "state": "IL", "ym": "2026-03", "stars": 2, "text": "They lie about the basic car wash price on their own website, it is not 5 dollars but 7 for just a standard wash. The wash itself is fine but not worth the 7 bucks." }, { "city": "Palatine", "state": "IL", "ym": "2026-03", "stars": 1, "text": "This car wash company will spoil my roof top .. it scartched all of my roof top with their hard rubber stripes . And they just denied that its not their fault .. must watch if you are still going to this car wash . Dont go their .. all my famiky member cancel the membership." }, { "city": "Palatine", "state": "IL", "ym": "2026-03", "stars": 2, "text": "Quality of wash went down lately. See the pictures. The main issue I have is vacuum cleaners! They never work! Sometimes I have to check 3 - 4 spots to find the working one and doesn't matter if you come morning, evening or midday. Trash containers always full. It has been at least couple months with the same issues (vacuum cleanes always broken for years now). Great location, nice friendly employees, but service needs to be better." } ], "ownership": { "rate": 0.019801980198019802, "count": 2, "priorBrand": "Mirror Image Car Wash - South 24/7", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 54, "windowValue": 25.333333333333332, "extremeValue": 22.5, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 8, "rate": 0.27586206896551724 }, { "key": "ownership_change", "label": "ownership transition", "count": 3, "rate": 0.10344827586206896 }, { "key": "wash_quality", "label": "wash result quality", "count": 3, "rate": 0.10344827586206896 }, { "key": "price_hike", "label": "price hike / value loss", "count": 2, "rate": 0.06896551724137931 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.06896551724137931 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Mundelein", "state": "IL", "baselineRating": 3.4, "windowRating": 1.2, "windowReviews": 5 } ], "sampleQuotes": [ { "city": "Algonquin", "state": "IL", "ym": "2024-03", "stars": 1, "text": "Beware of this place!!! I ran through the automatic wash today 3/31 and had my rear wiper blade ripped off by the spinning brush. Notified (Iā€™m assuming) the manager and he said ā€œread the signā€ now Iā€™m out $100 for the wash, wiper arm, and wiper blade. No refund, nothing. Judging by previous peopleā€™s experiences Iā€™m counting my blessings Iā€™m surprised this place hasnā€™t accumulated a class action lawsuit yet" }, { "city": "Algonquin", "state": "IL", "ym": "2024-03", "stars": 1, "text": "Been going to this wash for years. Yesterday as Iā€™d was going through the auto wash the left side spinning scrubber stopped spinning pushed my driver sideview mirror of my Model 3 and forced it to fold in towards the door, broke off the back cover of the mirror and now the mirror will not automatically fold in, all I can hear is the motor inside the mirror running while the mirror is stuck. The employee took my information and told me to come back the next day when the manager was there. As Iā€™ve read a few other reviews on other automatic car washes, most people who have experienced damage to " }, { "city": "Algonquin", "state": "IL", "ym": "2024-02", "stars": 2, "text": "Paid for wash with an under carriage flush. No underflush. The carwash does not reach or clean the back of the car. Still dirty. Used to be a decent wash, but the change in ownership doesn't serm to be a benefit." }, { "city": "Palatine", "state": "IL", "ym": "2024-03", "stars": 1, "text": "Since the new owners have taken charge, the drying system has become terribly inefficient. They do not run the main blowers (to save money?) and you cars will always leave wet (creating water spots). Also, the wheel guides as you enter MUST be replaced. They have damaged wheels on two of our vehicles now. We will never be going back." } ], "ownership": { "rate": 0.10344827586206896, "count": 3, "priorBrand": "Carriage House Express Wash - Soft Touch and Touchless / Touch Free Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.3333333333333333 } }, { "metric": "volume", "direction": "rise", "startMonth": "2024-08", "endMonth": "2024-11", "extremeMonth": "2024-09", "baselineValue": 54, "windowValue": 165.5, "extremeValue": 205.66666666666666, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-02", "endMonth": "2025-04", "extremeMonth": "2025-02", "baselineValue": 54, "windowValue": 95.66666666666667, "extremeValue": 96.33333333333333, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-07", "endMonth": "2025-09", "extremeMonth": "2025-08", "baselineValue": 54, "windowValue": 167.33333333333334, "extremeValue": 167.33333333333334, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 8.375, "avgCompetitorsRing3": 36.5, "avgCompetitorsRing5": 68.5, "medianRing1": 8.5, "medianRing3": 32.5, "medianRing5": 51.5 }, "timeseries": [ { "month": "2024-01", "reviews": 24, "avgRating": 2.375 }, { "month": "2024-02", "reviews": 21, "avgRating": 3.1904761904761907 }, { "month": "2024-03", "reviews": 31, "avgRating": 3.935483870967742 }, { "month": "2024-04", "reviews": 26, "avgRating": 4.384615384615385 }, { "month": "2024-05", "reviews": 47, "avgRating": 4.595744680851064 }, { "month": "2024-06", "reviews": 41, "avgRating": 4.195121951219512 }, { "month": "2024-07", "reviews": 15, "avgRating": 3.8 }, { "month": "2024-08", "reviews": 153, "avgRating": 4.7973856209150325 }, { "month": "2024-09", "reviews": 200, "avgRating": 4.705 }, { 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