{ "apiVersion": 1, "self": "https://washindex.com/api/chains/dash-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/dash-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "dash-car-wash", "chain": { "name": "Dash Car Wash", "website": "ultracleanexpress.com", "locationCount": 4 }, "generatedAt": "2026-05-24T17:26:50.449Z", "summary": { "locationCount": 19, "totalReviews": 22789, "avgRating": 4.580069331695117, "scoredReviews": 9680, "spamFlagged": 3, "statesServed": 2, "dominantFormat": "express_tunnel", "damageRate": 0.013223140495867768, "membershipMentionRate": 0.10743801652892562, "membershipCancellationRate": 0.1125, "membershipUnlimitedRate": 0.11442307692307692, "upsellPressureRate": 0.003925619834710744 }, "formatRates": { "express_tunnel": 0.03202479338842975, "full_service": 0.007644628099173554, "self_serve_bay": 0.007334710743801653, "inbay_automatic": 0.0010330578512396695, "hand_wash": 0.003822314049586777, "detail_shop": 0.0021694214876033058, "mobile_service": 0, "truck_rv_fleet": 0.0010330578512396695 }, "aspectScores": { "price": 0.38552437223042835, "wait_time": 0.7748917748917749, "result_quality": 0.7219424460431655, "staff": 0.9119686069326357, "equipment_working": -0.04361873990306947, "cleanliness_of_facility": 0.8922800718132855, "membership_value": 0.19433962264150945 }, "aspectVolume": { "price": 677, "wait_time": 462, "result_quality": 2780, "staff": 7645, "equipment_working": 619, "cleanliness_of_facility": 557, "membership_value": 530 }, "amenities": { "has_free_vacuums": 0.04690082644628099, "has_paid_vacuums": 0.008367768595041323, "has_mat_cleaner": 0.00041322314049586776, "has_dog_wash": 0, "has_air_dryer": 0.008574380165289256, "has_hand_dry": 0.003202479338842975, "uses_ceramic_spray": 0.0006198347107438017, "uses_triple_foam": 0, "uses_spot_free_rinse": 0.0006198347107438017, "uses_underbody_wash": 0.00020661157024793388, "uses_tire_shine": 0.006095041322314049, "water_reclamation_mentioned": 0.00010330578512396694, "app_mentioned": 0.0007231404958677686, "license_plate_recognition": 0.0023760330578512395 }, "priceTier": { "cheap": 200, "fair": 159, "expensive": 102 }, "topStrengths": [ { "aspect": "staff", "score": 0.9119686069326357, "mentions": 7645, "posMentions": 7305, "snippets": [ "Please change the towels, they scratch and leave streaks on my vehicle. The attendants are always polite and courteous, thank you šŸ˜Š", "Ramon was a good guy he always saying thank you and asking about my day and he made my day today because today it was a bad day for me and he made my day today thank you for his good customer service" ] }, { "aspect": "cleanliness_of_facility", "score": 0.8922800718132855, "mentions": 557, "posMentions": 527, "snippets": [ "Love this place always clean and employees always being professional and helpful", "Love this wash, always a clean area, friendly staff and decent prices. šŸ’Æā¤ļøšŸ¤ž 10/10 would recommend." ] }, { "aspect": "wait_time", "score": 0.7748917748917749, "mentions": 462, "posMentions": 410, "snippets": [ "Always quick, with very little problems.", "Nice renovation and quick service service" ] }, { "aspect": "result_quality", "score": 0.7219424460431655, "mentions": 2780, "posMentions": 2377, "snippets": [ "Car wash way better car came our better and assistant manager friendly and helpful", "Love this wash, always a clean area, friendly staff and decent prices. šŸ’Æā¤ļøšŸ¤ž 10/10 would recommend." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.04361873990306947, "mentions": 619, "negMentions": 320, "snippets": [ "Equipment has not been maintained and no longer works properly.", "Losing its lustre, air hose not functioning and harder to find clean drying cloths." ] }, { "aspect": "membership_value", "score": 0.19433962264150945, "mentions": 530, "negMentions": 212, "snippets": [ "When is this place opening? My membership isnā€™t doing me much good right now.", "Need family plans They currently do not offer any family plans Nope, no family plans here" ] }, { "aspect": "price", "score": 0.38552437223042835, "mentions": 677, "negMentions": 207, "snippets": [ "I didnā€™t pay top dollar for a car wash that let my car as dirty as I went in.", "Basic wash is a scam! Wheels are not washed in it, and car surface looks horrible!" ] }, { "aspect": "result_quality", "score": 0.7219424460431655, "mentions": 2780, "negMentions": 370, "snippets": [ "Not too good they didn't have clean rags.", "You have to go through the wash at least 2 times to get bird crap off the car" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-08", "extremeMonth": "2024-06", "baselineValue": 4.703601108033241, "windowValue": 4.214444444444444, "extremeValue": 3.9489193005322036, "durationMonths": 8, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 30, "rate": 0.24390243902439024 }, { "key": "equipment", "label": "broken equipment", "count": 11, "rate": 0.08943089430894309 }, { "key": "refund", "label": "refund / billing dispute", "count": 10, "rate": 0.08130081300813008 }, { "key": "staff", "label": "staff conduct", "count": 10, "rate": 0.08130081300813008 }, { "key": "wash_quality", "label": "wash result quality", "count": 9, "rate": 0.07317073170731707 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Gilbert", "state": "AZ", "baselineRating": 4.5, "windowRating": 3, "windowReviews": 21 } ], "sampleQuotes": [ { "city": "North Las Vegas", "state": "NV", "ym": "2024-06", "stars": 1, "text": "Really disappointed with the car wash. When I got out of my truck it was still covered in soap and left me with a lot of water spots that had dried up before I could even park to dry it off with a towel. They got twenty dollars out of me but I won't be back." }, { "city": "North Las Vegas", "state": "NV", "ym": "2024-04", "stars": 1, "text": "Customers, if you used your credit card or debit card at this car wash you need to check if this car wash is deducting a monthly amount. Back in October 2023 I paid $17.49 for a one time wash with my debit card on the payment machine before driving through, and 5 months later I just found out that they were taking $34.99 out of my account every month that I never signed up for or agreed on. I would never agree to pay a monthly fee for a car wash at a state I donā€™t even live in I was just there on vacation for 3 days. I tried calling them but was only able to leave a voicemail and I havenā€™t got" }, { "city": "North Las Vegas", "state": "NV", "ym": "2024-02", "stars": 1, "text": "WARNING BE CAREFUL THIS PLACE TREATS PEOPLE LIKE THEY DONT MATTER !!!This place has horrible customer service, my truck was damaged by their car wash, and they treated me very unfairly. While driving through their wash, my vehicle was stuck and I was hit by the vehicle behind me. after coming out of the car wash, they tried to accuse me of stepping on my break and causing the car wash to malfunction. Upon reviewing the video, it was very clear that I never stepped on my break. The people in the car behind me that hit my truck agreed that it was the car was his fault. After admitting that it wa" }, { "city": "North Las Vegas", "state": "NV", "ym": "2024-02", "stars": 1, "text": "Canceled my membership bc every time I come something is broken! Tired of paying $26 a month to get the same car wash I can get a gas station! No I donā€™t want to continuously go through your cash wash 3 times in a row to compensate for one wash! Fix your equipment! This location and the MLK location has poorly managed equipment!" } ], "ownership": { "rate": 0.008130081300813009, "count": 1, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-07", "extremeMonth": "2024-01", "baselineValue": 361, "windowValue": 92.85714285714286, "extremeValue": 74, "durationMonths": 7, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 26, "rate": 0.23853211009174313 }, { "key": "equipment", "label": "broken equipment", "count": 11, "rate": 0.10091743119266056 }, { "key": "staff", "label": "staff conduct", "count": 10, "rate": 0.09174311926605505 }, { "key": "wash_quality", "label": "wash result quality", "count": 9, "rate": 0.08256880733944955 }, { "key": "damage", "label": "vehicle damage", "count": 8, "rate": 0.07339449541284404 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "North Las Vegas", "state": "NV", "ym": "2024-06", "stars": 1, "text": "Really disappointed with the car wash. When I got out of my truck it was still covered in soap and left me with a lot of water spots that had dried up before I could even park to dry it off with a towel. They got twenty dollars out of me but I won't be back." }, { "city": "North Las Vegas", "state": "NV", "ym": "2024-04", "stars": 1, "text": "Unfortunately canā€™t give negative 5 stars because thatā€™s what it would be . After going there several times on last visit there brush got tangled in my overhead KC light bar torn it off - just torn and slammed it on my hood . Damage over 2k . Denied to cover it due not covering accessories. Anyway car doesnā€™t ever get washed clean way it should. Bellow I can see that Iā€™m far from being only or first customer with damage due to there machinery and being told nope we will not cover. Hold my beer ā€¦ you are in for surprise this time." }, { "city": "North Las Vegas", "state": "NV", "ym": "2024-04", "stars": 1, "text": "Customers, if you used your credit card or debit card at this car wash you need to check if this car wash is deducting a monthly amount. Back in October 2023 I paid $17.49 for a one time wash with my debit card on the payment machine before driving through, and 5 months later I just found out that they were taking $34.99 out of my account every month that I never signed up for or agreed on. I would never agree to pay a monthly fee for a car wash at a state I donā€™t even live in I was just there on vacation for 3 days. I tried calling them but was only able to leave a voicemail and I havenā€™t got" }, { "city": "North Las Vegas", "state": "NV", "ym": "2024-02", "stars": 1, "text": "WARNING BE CAREFUL THIS PLACE TREATS PEOPLE LIKE THEY DONT MATTER !!!This place has horrible customer service, my truck was damaged by their car wash, and they treated me very unfairly. While driving through their wash, my vehicle was stuck and I was hit by the vehicle behind me. after coming out of the car wash, they tried to accuse me of stepping on my break and causing the car wash to malfunction. Upon reviewing the video, it was very clear that I never stepped on my break. The people in the car behind me that hit my truck agreed that it was the car was his fault. After admitting that it wa" } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-04", "endMonth": "2025-12", "extremeMonth": "2025-07", "baselineValue": 361, "windowValue": 894.6666666666666, "extremeValue": 1257.3333333333333, "durationMonths": 9, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 8.421052631578947, "avgCompetitorsRing3": 57.10526315789474, "avgCompetitorsRing5": 137.05263157894737, "medianRing1": 7, "medianRing3": 51, "medianRing5": 107 }, "timeseries": [ { "month": "2024-01", "reviews": 74, "avgRating": 4.162162162162162 }, { "month": "2024-02", "reviews": 74, "avgRating": 3.9864864864864864 }, { "month": "2024-03", "reviews": 93, "avgRating": 4 }, { "month": "2024-04", "reviews": 116, "avgRating": 4.577586206896552 }, { "month": "2024-05", "reviews": 110, "avgRating": 4.236363636363636 }, { "month": "2024-06", "reviews": 90, "avgRating": 3.588888888888889 }, { 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