{ "apiVersion": 1, "self": "https://washindex.com/api/chains/cowboy-express-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/cowboy-express-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "cowboy-express-car-wash", "chain": { "name": "Cowboy Express Car Wash", "website": "cowboycw.com", "locationCount": 7 }, "generatedAt": "2026-05-24T18:41:52.435Z", "summary": { "locationCount": 7, "totalReviews": 3730, "avgRating": 4.853378016085792, "scoredReviews": 2559, "spamFlagged": 2, "statesServed": 2, "dominantFormat": "express_tunnel", "damageRate": 0.01211410707307542, "membershipMentionRate": 0.06447831184056271, "membershipCancellationRate": 0.08484848484848485, "membershipUnlimitedRate": 0.15151515151515152, "upsellPressureRate": 0.0031262211801484957 }, "formatRates": { "express_tunnel": 0.035560765924189136, "full_service": 0.01211410707307542, "self_serve_bay": 0.007033997655334115, "inbay_automatic": 0.0019538882375928096, "hand_wash": 0.008206330597889801, "detail_shop": 0.021101992966002344, "mobile_service": 0, "truck_rv_fleet": 0.008597108245408363 }, "aspectScores": { "price": 0.567741935483871, "wait_time": 0.8198198198198198, "result_quality": 0.8614035087719298, "staff": 0.941108545034642, "equipment_working": 0.21, "cleanliness_of_facility": 0.9101123595505618, "membership_value": 0.44954128440366975 }, "aspectVolume": { "price": 155, "wait_time": 111, "result_quality": 1140, "staff": 1732, "equipment_working": 100, "cleanliness_of_facility": 89, "membership_value": 109 }, "amenities": { "has_free_vacuums": 0.038686987104337635, "has_paid_vacuums": 0.0042985541227041815, "has_mat_cleaner": 0.0015631105900742479, "has_dog_wash": 0.005470887065259867, "has_air_dryer": 0.0035169988276670576, "has_hand_dry": 0.006643220007815553, "uses_ceramic_spray": 0.0007815552950371239, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.00039077764751856197, "uses_tire_shine": 0.0031262211801484957, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0.0011723329425556857 }, "priceTier": { "cheap": 36, "fair": 59, "expensive": 17 }, "topStrengths": [ { "aspect": "staff", "score": 0.941108545034642, "mentions": 1732, "posMentions": 1681, "snippets": [ "Good prices, and the employees are always very nice.", "Folks were super nice and were very understanding when the soap didn’t wash off the first go-around so they sent me through again." ] }, { "aspect": "cleanliness_of_facility", "score": 0.9101123595505618, "mentions": 89, "posMentions": 85, "snippets": [ "Very clean, maintained and plenty of room. Employees very friendly. Gave 4 of 5 stars due to being the 2nd time I don’t get the tire shine other than that I definitely keep coming back.", "Very well maintained, very polite workers" ] }, { "aspect": "result_quality", "score": 0.8614035087719298, "mentions": 1140, "posMentions": 1054, "snippets": [ "Great service! My car always comes out great!", "First time to use the car wash. I would say overall, I was happy. The only thing I had trouble with was the suction on the vacuums was not very strong, and I was not able to vacuum the vehicle as good as I hope to." ] }, { "aspect": "wait_time", "score": 0.8198198198198198, "mentions": 111, "posMentions": 101, "snippets": [ "Great, quick, practical and fair prices.", "Very fast and friendly :) 😀looking great" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.21, "mentions": 100, "negMentions": 39, "snippets": [ "Ripped the molding off my car. Would not recommend and their vacuums are less than great.", "What ever you do, do not take your car to this car wash. It completely tore off my mirror!! They have it on camera and will not do anything about it." ] }, { "aspect": "membership_value", "score": 0.44954128440366975, "mentions": 109, "negMentions": 30, "snippets": [ "Was not told that I would be charged the first month when offered the package for 10 dollars a month. I could not cancel until I was charged 34.99 on my card.", "Don’t sign up for membership because I did and now I can’t get them to quit debiting my account. I went there once and the paint on my car was scratched" ] }, { "aspect": "price", "score": 0.567741935483871, "mentions": 155, "negMentions": 33, "snippets": [ "Car wash changed. No longer looks as good as it did. Must have changed service or chemicals. Left spots and does not get clean. Waste of time and money.", "Was not told that I would be charged the first month when offered the package for 10 dollars a month. I could not cancel until I was charged 34.99 on my card." ] }, { "aspect": "wait_time", "score": 0.8198198198198198, "mentions": 111, "negMentions": 10, "snippets": [ "Having issues, waiting in line sucks Haven't got a Corp # insane don't you think guess NO1 OWNS IT", "Never open on time, never fully up and running (always at least one machine is broken), unhelpful staff and management when problems are brought up. Waste of money." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-06", "endMonth": "2024-08", "extremeMonth": "2024-07", "baselineValue": 4.883561643835616, "windowValue": 4.350515463917525, "extremeValue": 4.339947089947089, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.26666666666666666 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.13333333333333333 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.13333333333333333 }, { "key": "ownership_change", "label": "ownership transition", "count": 1, "rate": 0.06666666666666667 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.06666666666666667 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Keller", "state": "TX", "baselineRating": 4.9, "windowRating": 2.5714285714285716, "windowReviews": 7 } ], "sampleQuotes": [ { "city": "Stephenville", "state": "TX", "ym": "2024-07", "stars": 1, "text": "Got the trial back in May. Used maybe 5 times and didn't like it. Got a call as well and told them I didn't want to proceed with the trial membership. Here we are 2 months later. And I get Charged 😑 Just cancel my membership and leave me alone!!!! Update. They said they were going refund me and apologized but never got a refund. Guess lying to customers is the normal here! Do not come here! Go somewhere else please 🙏" }, { "city": "Stephenville", "state": "TX", "ym": "2024-06", "stars": 1, "text": "Watched a large rusty steel wire get caught in the first spin roller from the vehicle in front of me. They pulled the wire out and ran a cycle before letting the next vehicle in. Unfortunately I have paint chips missing from my hood now. I brought the issue up with management and was told that the damage was not from the car wash. Finally got the owner on the phone and he also denied any possibility that rust or metal flakes in the brush could do the damage that I have on my vehicle. Plenty of other places to go get a car wash on the same street. I will say that the regional manager was very a" }, { "city": "Burleson", "state": "TX", "ym": "2024-08", "stars": 1, "text": "I normally never want to leave a business bad reviews but I would highly suggest not taking your car here until they figure out what’s going on with their equipment. I have had two vehicles damaged. The first one was a work van and I did report it but did not make a big deal on fixing it. I should not have taken a second vehicle vehicle there because it happened again. I canceled my 4 cars and my mothers car so 5 vehicles total memberships. I hate it because they are convenient and have super nice staff." }, { "city": "Burleson", "state": "TX", "ym": "2024-08", "stars": 1, "text": "Went through this car wash Monday, to help clean my mom's car. The car wash ended up ripping off the rear window wiper off the car. Owner called today and said because our car was an older car they wouldn't pay to fix it. Asked employee before entering the wash if they had been having issues with glass damage or damage to vehicles and they said yes. If you value your vehicle DO NOT ENTER this car wash." } ], "ownership": { "rate": 0.06666666666666667, "count": 1, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-03", "endMonth": "2024-08", "extremeMonth": "2024-05", "baselineValue": 75, "windowValue": 26.666666666666668, "extremeValue": 15, "durationMonths": 6, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.23529411764705882 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.11764705882352941 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.11764705882352941 }, { "key": "ownership_change", "label": "ownership transition", "count": 1, "rate": 0.058823529411764705 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.058823529411764705 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Keller", "state": "TX", "baselineRating": 4.9, "windowRating": 2.5714285714285716, "windowReviews": 7 } ], "sampleQuotes": [ { "city": "Stephenville", "state": "TX", "ym": "2024-07", "stars": 1, "text": "Got the trial back in May. Used maybe 5 times and didn't like it. Got a call as well and told them I didn't want to proceed with the trial membership. Here we are 2 months later. And I get Charged 😑 Just cancel my membership and leave me alone!!!! Update. They said they were going refund me and apologized but never got a refund. Guess lying to customers is the normal here! Do not come here! Go somewhere else please 🙏" }, { "city": "Stephenville", "state": "TX", "ym": "2024-06", "stars": 1, "text": "Watched a large rusty steel wire get caught in the first spin roller from the vehicle in front of me. They pulled the wire out and ran a cycle before letting the next vehicle in. Unfortunately I have paint chips missing from my hood now. I brought the issue up with management and was told that the damage was not from the car wash. Finally got the owner on the phone and he also denied any possibility that rust or metal flakes in the brush could do the damage that I have on my vehicle. Plenty of other places to go get a car wash on the same street. I will say that the regional manager was very a" }, { "city": "Stephenville", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Right side of the soap was out. Tire shine sprayed only one spot of the tires. Workers didn’t spray the back of the Tahoe door, still dirty. Vacuum station was too narrow to pull up enough for hoses to reach back seats. Unfortunately I wouldn’t recommend this place." }, { "city": "Burleson", "state": "TX", "ym": "2024-08", "stars": 1, "text": "I normally never want to leave a business bad reviews but I would highly suggest not taking your car here until they figure out what’s going on with their equipment. I have had two vehicles damaged. The first one was a work van and I did report it but did not make a big deal on fixing it. I should not have taken a second vehicle vehicle there because it happened again. I canceled my 4 cars and my mothers car so 5 vehicles total memberships. I hate it because they are convenient and have super nice staff." } ], "ownership": { "rate": 0.058823529411764705, "count": 1, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "rise", "startMonth": "2024-12", "endMonth": "2025-04", "extremeMonth": "2025-03", "baselineValue": 75, "windowValue": 195.8, "extremeValue": 205.66666666666666, "durationMonths": 5, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-08", "endMonth": "2026-04", "extremeMonth": "2025-12", "baselineValue": 75, "windowValue": 230.44444444444446, "extremeValue": 313.6666666666667, "durationMonths": 9, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 3.2857142857142856, "avgCompetitorsRing3": 14.428571428571429, "avgCompetitorsRing5": 14.571428571428571, "medianRing1": 2, 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