{ "apiVersion": 1, "self": "https://washindex.com/api/chains/cobblestone-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/cobblestone-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "cobblestone-car-wash", "chain": { "name": "Cobblestone Car Wash", "website": "cobblestone.com", "locationCount": 114 }, "generatedAt": "2026-05-24T17:14:39.881Z", "summary": { "locationCount": 114, "totalReviews": 50560, "avgRating": 4.087946993670883, "scoredReviews": 13510, "spamFlagged": 6, "statesServed": 4, "dominantFormat": "express_tunnel", "damageRate": 0.05521835677276092, "membershipMentionRate": 0.18667653589933383, "membershipCancellationRate": 0.21927042030134813, "membershipUnlimitedRate": 0.21808088818398097, "upsellPressureRate": 0.031162102146558106 }, "formatRates": { "express_tunnel": 0.07216876387860843, "full_service": 0.049518874907475946, "self_serve_bay": 0.015618060695780903, "inbay_automatic": 0.001850481125092524, "hand_wash": 0.009252405625462621, "detail_shop": 0.025758697261287936, "mobile_service": 0.0007401924500370096, "truck_rv_fleet": 0.003700962250185048 }, "aspectScores": { "price": -0.39466666666666667, "wait_time": 0.1159274193548387, "result_quality": 0.1402654123971107, "staff": 0.5140641158221303, "equipment_working": -0.5448328267477204, "cleanliness_of_facility": 0.5757121439280359, "membership_value": -0.3054567022538553 }, "aspectVolume": { "price": 1875, "wait_time": 992, "result_quality": 5953, "staff": 9670, "equipment_working": 1316, "cleanliness_of_facility": 667, "membership_value": 1686 }, "amenities": { "has_free_vacuums": 0.06358253145817913, "has_paid_vacuums": 0.012435233160621761, "has_mat_cleaner": 0.01310140636565507, "has_dog_wash": 0.00044411547002220575, "has_air_dryer": 0.013693560325684678, "has_hand_dry": 0.005255366395262769, "uses_ceramic_spray": 0.0007401924500370096, "uses_triple_foam": 0.00022205773501110288, "uses_spot_free_rinse": 0.0009622501850481125, "uses_underbody_wash": 0.001776461880088823, "uses_tire_shine": 0.002442635085122132, "water_reclamation_mentioned": 0.00022205773501110288, "app_mentioned": 0.001850481125092524, "license_plate_recognition": 0.005255366395262769 }, "priceTier": { "cheap": 193, "fair": 259, "expensive": 562 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.5757121439280359, "mentions": 667, "posMentions": 525, "snippets": [ "Used the free vacuums. Was pleasantly surprised of the upkeep of this place.", "Its clean and close by just wished they would include the air freshener like other car washes" ] }, { "aspect": "staff", "score": 0.5140641158221303, "mentions": 9670, "posMentions": 7296, "snippets": [ "Had to go back today and have something re-done but they were happy to accommodate me as they saw what wasn’t done to satisfaction the day before.", "I had good experience and the staff was friendly. I had a complaint about the car not being clean after the wash and Enrique helped me out to get that addressed with another free wash." ] }, { "aspect": "result_quality", "score": 0.1402654123971107, "mentions": 5953, "posMentions": 3318, "snippets": [ "Affordable. Everyone is very helpful. Great wash for what I needed.", "Car is always spotless when they are done" ] }, { "aspect": "wait_time", "score": 0.1159274193548387, "mentions": 992, "posMentions": 553, "snippets": [ "Fast service and have free vaccu.e clean", "Very friendly staff. Attentive and gets the job done quickly and cleanly." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5448328267477204, "mentions": 1316, "negMentions": 1011, "snippets": [ "They run out of rags, and have the time the air hoses don't work This is literally the only carwash in the area.", "Vacuums suck, I had to move multiple times to find one that actually will vacuum and nope. No good suction. Fix that." ] }, { "aspect": "price", "score": -0.39466666666666667, "mentions": 1875, "negMentions": 1304, "snippets": [ "Since new ownership, went downhill quick and their prices absurd now.", "Rude workers, overpriced, they change your monthly price without letting you know." ] }, { "aspect": "membership_value", "score": -0.3054567022538553, "mentions": 1686, "negMentions": 1095, "snippets": [ "Rude workers, overpriced, they change your monthly price without letting you know.", "What happened to the family plan? At least give me a discount for other family members. Come on!" ] }, { "aspect": "wait_time", "score": 0.1159274193548387, "mentions": 992, "negMentions": 438, "snippets": [ "I have never not waited at LEAST 30 minutes.", "Too many people, then nowhere to park and dry/vacuum" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 4.03801652892562, "windowValue": 3.654536135315223, "extremeValue": 3.5911705120642208, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 110, "rate": 0.1896551724137931 }, { "key": "damage", "label": "vehicle damage", "count": 78, "rate": 0.13448275862068965 }, { "key": "staff", "label": "staff conduct", "count": 55, "rate": 0.09482758620689655 }, { "key": "wash_quality", "label": "wash result quality", "count": 44, "rate": 0.07586206896551724 }, { "key": "price_hike", "label": "price hike / value loss", "count": 33, "rate": 0.056896551724137934 } ], "affectedLocations": 6, "topAffectedCities": [ { "city": "Meridian", "state": "ID", "baselineRating": 4.3, "windowRating": 2.0714285714285716, "windowReviews": 14 }, { "city": "Henderson", "state": "CO", "baselineRating": 4, "windowRating": 2.2, "windowReviews": 5 }, { "city": "Phoenix", "state": "AZ", "baselineRating": 4.3, "windowRating": 2.2857142857142856, "windowReviews": 14 }, { "city": "Nampa", "state": "ID", "baselineRating": 4.4, "windowRating": 2.380952380952381, "windowReviews": 21 }, { "city": "Eagle", "state": "ID", "baselineRating": 4.5, "windowRating": 2.5294117647058822, "windowReviews": 17 }, { "city": "Phoenix", "state": "AZ", "baselineRating": 4.2, "windowRating": 2.5714285714285716, "windowReviews": 7 } ], "sampleQuotes": [ { "city": "Castle Rock", "state": "CO", "ym": "2026-04", "stars": 2, "text": "Their sales tactics for memberships are overly aggressive and annoying. You pull up and even after saying “no” to a membership you get yet another pitch for a membership. It’s enough that I’m done coming here." }, { "city": "Castle Rock", "state": "CO", "ym": "2026-03", "stars": 1, "text": "Been going here for a while. It used to be the best automatic wash in CR but new ownership has adjusted wash settings to maximize profits. $15 and my car was still dirty. Went back through and got a rewash. The other cars I saw coming out of the wash still had soap all over. Vacuums seem weaker as well. Probably won’t be going back." }, { "city": "Castle Rock", "state": "CO", "ym": "2026-02", "stars": 1, "text": "Went to this car wash today. Been here several times and I really liked it until today. The kid came out and said that a $10 car wash would not wash your tires or the side of the truck…only if I bought a membership then it would clean it. Funny I thought a car wash washed the car…haaaa Asked to leave and will not return terrible 😞" }, { "city": "Castle Pines", "state": "CO", "ym": "2026-03", "stars": 1, "text": "Came out with a nice deep scratch on the driver side door. Fresh grease also all over the driver side. Wash stopped mid car wash. This 100% happened in the wash. I use to work at a similar style of car wash so definitely try to give the benefit of the doubt, but this for sure happened in the wash." } ], "ownership": { "rate": 0.041379310344827586, "count": 24, "priorBrand": "Future Wash", "priorBrandCount": 5, "priorBrandShare": 0.20833333333333334 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 9.157894736842104, "avgCompetitorsRing3": 53.74561403508772, "avgCompetitorsRing5": 94.83333333333333, "medianRing1": 6, "medianRing3": 48.5, "medianRing5": 86.5 }, "timeseries": [ { "month": "2024-01", "reviews": 583, "avgRating": 4.003430531732419 }, { "month": "2024-02", "reviews": 722, "avgRating": 4.256232686980609 }, { "month": "2024-03", "reviews": 1041, "avgRating": 4.4293948126801155 }, { "month": "2024-04", "reviews": 681, "avgRating": 4.101321585903084 }, { "month": "2024-05", "reviews": 713, "avgRating": 4.110799438990182 }, { "month": "2024-06", "reviews": 696, "avgRating": 3.935344827586207 }, { "month": "2024-07", "reviews": 736, 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