{ "apiVersion": 1, "self": "https://washindex.com/api/chains/coastal-express-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/coastal-express-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "coastal-express-car-wash", "chain": { "name": "Coastal Express Car Wash", "website": "coastalexpresscarwash.com", "locationCount": 6 }, "generatedAt": "2026-05-24T18:24:00.091Z", "summary": { "locationCount": 6, "totalReviews": 5529, "avgRating": 4.706203653463556, "scoredReviews": 2755, "spamFlagged": 1, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.007259528130671506, "membershipMentionRate": 0.11833030852994555, "membershipCancellationRate": 0.10736196319018405, "membershipUnlimitedRate": 0.20552147239263804, "upsellPressureRate": 0.003266787658802178 }, "formatRates": { "express_tunnel": 0.037386569872958256, "full_service": 0.019963702359346643, "self_serve_bay": 0.013067150635208712, "inbay_automatic": 0.001088929219600726, "hand_wash": 0.019600725952813067, "detail_shop": 0.006533575317604356, "mobile_service": 0, "truck_rv_fleet": 0.002177858439201452 }, "aspectScores": { "price": 0.5481171548117155, "wait_time": 0.7582417582417582, "result_quality": 0.8232235701906413, "staff": 0.9153488372093024, "equipment_working": -0.07692307692307693, "cleanliness_of_facility": 0.7522123893805309, "membership_value": 0.40654205607476634 }, "aspectVolume": { "price": 239, "wait_time": 91, "result_quality": 1154, "staff": 2150, "equipment_working": 130, "cleanliness_of_facility": 113, "membership_value": 214 }, "amenities": { "has_free_vacuums": 0.06606170598911071, "has_paid_vacuums": 0.0018148820326678765, "has_mat_cleaner": 0.023956442831215972, "has_dog_wash": 0.0003629764065335753, "has_air_dryer": 0.009800362976406534, "has_hand_dry": 0.003266787658802178, "uses_ceramic_spray": 0.0014519056261343012, "uses_triple_foam": 0.0003629764065335753, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0003629764065335753, "uses_tire_shine": 0.006533575317604356, "water_reclamation_mentioned": 0, "app_mentioned": 0.001088929219600726, "license_plate_recognition": 0.001088929219600726 }, "priceTier": { "cheap": 72, "fair": 72, "expensive": 22 }, "topStrengths": [ { "aspect": "staff", "score": 0.9153488372093024, "mentions": 2150, "posMentions": 2058, "snippets": [ "brandon was so amazing ! he was the best", "shoutout jeremy for being super helpful!" ] }, { "aspect": "result_quality", "score": 0.8232235701906413, "mentions": 1154, "posMentions": 1048, "snippets": [ "Fast service and cleaned the exterior of my car well", "Never seem to have towels? Staff not overly friendly but good wash" ] }, { "aspect": "wait_time", "score": 0.7582417582417582, "mentions": 91, "posMentions": 80, "snippets": [ "Fast service and cleaned the exterior of my car well", "Awesome place, best and quickest in town" ] }, { "aspect": "cleanliness_of_facility", "score": 0.7522123893805309, "mentions": 113, "posMentions": 99, "snippets": [ "Great place friendly clean . Employees are helpful.", "Great wash always clean and good service" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.07692307692307693, "mentions": 130, "negMentions": 70, "snippets": [ "10/26/2025 Hit or miss. Today I believe my car is dirtier than before its was washed. Obvious issues with the wash rinse system. The people that work here are awesome but the system is frustrating.", "Very disappointed— I go to this location for the floor mat cleaners — both out of order- really. Then I go to use air blaster's and they are barely working. 34 dollars for a very disappointing car wash." ] }, { "aspect": "membership_value", "score": 0.40654205607476634, "mentions": 214, "negMentions": 62, "snippets": [ "Coastal Car Wash eliminated services on monthly program without notification. BTW- kept the price the same. Scam artists. Bar codes for entry seldom work without intervention of attendant. I’m done with this place.", "This wash is frequently down. One of the brushes was out of order for a year. In the last month, the wash has been down at least three days. When it works, it’s a good wash. But it’s not a good value for subscribers because one never knows when the wash will be running." ] }, { "aspect": "price", "score": 0.5481171548117155, "mentions": 239, "negMentions": 54, "snippets": [ "10.00 for a basic wash and didn't even clean the whole car.", "Pricey sheesh, and my car wasnt even that clean. Next time ill do it myself." ] }, { "aspect": "cleanliness_of_facility", "score": 0.7522123893805309, "mentions": 113, "negMentions": 14, "snippets": [ "No clean rags. Edit. STILL NO CLEAN RAGS.", "Poorly ran facility, broke car wash equipment, empty windex bottles, never any clean rags to use. Just visited 10/02/2025" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-06", "extremeMonth": "2024-03", "baselineValue": 4.761904761904762, "windowValue": 4.2105263157894735, "extremeValue": 3.859999000349877, "durationMonths": 6, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 3, "rate": 0.13636363636363635 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.09090909090909091 }, { "key": "service_cut", "label": "service amenities cut", "count": 2, "rate": 0.09090909090909091 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.045454545454545456 }, { "key": "price_hike", "label": "price hike / value loss", "count": 1, "rate": 0.045454545454545456 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Port Charlotte", "state": "FL", "ym": "2024-05", "stars": 1, "text": "They siriusly discriminate me and lied about my monthly membership never again for this car wash" }, { "city": "Port Charlotte", "state": "FL", "ym": "2024-04", "stars": 1, "text": "$20 for a car wash that leaves your vehicle covered in spots is not worth it." }, { "city": "Bradenton", "state": "FL", "ym": "2024-06", "stars": 1, "text": "I have used this carwash for a couple years and paid for my girlfriend's car for their service. I bought a Tahoe for myself and have used them for the last two months myself. I went this morning to wash the Tahoe and they ripped the paint off the roof. I tried to call with no answer so I went in person the same day to talk to a manager and was told good luck that they weren't responsible.. I have spent quite a bit of money the last couple of years and will not ever go back.They will not take any responsibility for any damage. Pics have been posted..Horrible !" }, { "city": "Bradenton", "state": "FL", "ym": "2024-03", "stars": 1, "text": "I go here all the time and have had no problem but today (Sat) I went there and got up to the payment kiosk, made my selection and was then told that they no longer accept cash! I told the attendant that I was NOT using a credit card that I wanted to pay with cash like I have always done. He said I would have to wait in the line and go through the car wash to get out since there were cars behind me! Not only were there cars behind me but there were a line of cars in front of me to go through the wash. If they had clearly put a sign up at the very entrance that they no longer accept cash I woul" } ] }, { "metric": "rating", "direction": "drop", "startMonth": "2024-11", "endMonth": "2025-01", "extremeMonth": "2024-12", "baselineValue": 4.761904761904762, "windowValue": 4.333333333333333, "extremeValue": 4.317727674624226, "durationMonths": 3, "themes": [ { "key": "price_hike", "label": "price hike / value loss", "count": 3, "rate": 0.21428571428571427 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.14285714285714285 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.07142857142857142 }, { "key": "equipment", "label": "broken equipment", "count": 1, "rate": 0.07142857142857142 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.07142857142857142 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Punta Gorda", "state": "FL", "ym": "2024-12", "stars": 1, "text": "Terrible experience, chips in my paint all over my car, black substance sprayed near the tires. I called to cancel and only mentioned that I moved and they start asking me details about my move and where I am now, absolutely disrespectful. Don’t let these people have your credit or debit card info." }, { "city": "Port Charlotte", "state": "FL", "ym": "2025-01", "stars": 1, "text": "This place has become totally bullshit and scamsters, has overpriced wash and automatically started charging monthly without even letting you know, I have been getting charged since last 3 months." }, { "city": "Port Charlotte", "state": "FL", "ym": "2025-01", "stars": 1, "text": "My card that my monthly payment, which I have had for years with them got compromised and when I went in to give them my new card number, they said there was no way they could honor my grandfathered in rate for the level of wash I was paying for. They said I would have to start paying more. So much for customer loyalty programs. I chose to stop doing business with them." }, { "city": "Sarasota", "state": "FL", "ym": "2024-11", "stars": 1, "text": "The manager was rude. There was a scratch on my car after I went through the wash and I filed a report with them. It didn’t have to be a one star situation, stuff happens, but I won’t go back because of the way I was treated. I have a hose. I’ll wash my own car" } ] }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-05", "extremeMonth": "2024-01", "baselineValue": 75, "windowValue": 24.4, "extremeValue": 14, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.1 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.1 }, { "key": "price_hike", "label": "price hike / value loss", "count": 1, "rate": 0.05 }, { "key": "closed", "label": "closed or non-operational", "count": 1, "rate": 0.05 }, { "key": "service_cut", "label": "service amenities cut", "count": 1, "rate": 0.05 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Port Charlotte", "state": "FL", "ym": "2024-05", "stars": 1, "text": "They siriusly discriminate me and lied about my monthly membership never again for this car wash" }, { "city": "Port Charlotte", "state": "FL", "ym": "2024-04", "stars": 1, "text": "$20 for a car wash that leaves your vehicle covered in spots is not worth it." }, { "city": "Bradenton", "state": "FL", "ym": "2024-05", "stars": 2, "text": "I’ve been to this car wash a couple of times with pretty decent service. The facility itself is really good, the vacuums and everything they give you to clean your interior is great. The biggest problem is the car wash is constantly closed for maintenance! Four out of the last five times I have gone there. They have been closed. An individual came out a couple of times and said that they were undergoing renovations inside the car wash… That was two days in a row. Another time someone came out and said they were performing maintenance and it should be done in about an hour. I did not go back to" }, { "city": "Bradenton", "state": "FL", "ym": "2024-03", "stars": 1, "text": "I go here all the time and have had no problem but today (Sat) I went there and got up to the payment kiosk, made my selection and was then told that they no longer accept cash! I told the attendant that I was NOT using a credit card that I wanted to pay with cash like I have always done. He said I would have to wait in the line and go through the car wash to get out since there were cars behind me! Not only were there cars behind me but there were a line of cars in front of me to go through the wash. If they had clearly put a sign up at the very entrance that they no longer accept cash I woul" } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-03", "endMonth": "2026-04", "extremeMonth": "2026-01", "baselineValue": 75, "windowValue": 230.78571428571428, "extremeValue": 374, "durationMonths": 14, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 7.833333333333333, "avgCompetitorsRing3": 26.5, "avgCompetitorsRing5": 59.666666666666664, "medianRing1": 3, "medianRing3": 24.5, "medianRing5": 66 }, "timeseries": [ { "month": "2024-01", "reviews": 15, "avgRating": 4.666666666666667 }, { "month": "2024-02", "reviews": 13, "avgRating": 3.923076923076923 }, { "month": "2024-03", "reviews": 19, "avgRating": 3.8421052631578947 }, { "month": "2024-04", "reviews": 27, "avgRating": 3.814814814814815 }, { "month": "2024-05", "reviews": 48, "avgRating": 4.354166666666667 }, { "month": "2024-06", "reviews": 30, "avgRating": 4.466666666666667 }, { "month": "2024-07", "reviews": 49, "avgRating": 4.36734693877551 }, { "month": "2024-08", "reviews": 64, "avgRating": 4.9375 }, { "month": "2024-09", "reviews": 75, "avgRating": 4.706666666666667 }, { "month": "2024-10", "reviews": 39, "avgRating": 4.410256410256411 }, { "month": "2024-11", "reviews": 40, "avgRating": 4.55 }, { "month": "2024-12", "reviews": 29, "avgRating": 4.172413793103448 }, { "month": "2025-01", "reviews": 39, "avgRating": 4.230769230769231 }, { "month": "2025-02", "reviews": 70, "avgRating": 4.728571428571429 }, { "month": "2025-03", "reviews": 224, "avgRating": 4.794642857142857 }, { "month": "2025-04", "reviews": 63, "avgRating": 4.9523809523809526 }, { "month": "2025-05", "reviews": 160, "avgRating": 4.88125 }, { "month": "2025-06", "reviews": 177, "avgRating": 4.864406779661017 }, { "month": "2025-07", "reviews": 187, "avgRating": 4.866310160427807 }, { "month": "2025-08", "reviews": 184, "avgRating": 4.820652173913044 }, { "month": "2025-09", "reviews": 218, "avgRating": 4.844036697247707 }, { "month": "2025-10", "reviews": 191, "avgRating": 4.712041884816754 }, { "month": "2025-11", "reviews": 301, "avgRating": 4.837209302325581 }, { "month": "2025-12", "reviews": 326, "avgRating": 4.929447852760736 }, { "month": "2026-01", "reviews": 358, "avgRating": 4.921787709497207 }, { "month": "2026-02", "reviews": 438, "avgRating": 4.8881278538812785 }, { "month": "2026-03", "reviews": 231, "avgRating": 4.761904761904762 }, { "month": "2026-04", "reviews": 173, "avgRating": 4.867052023121388 } ], "states": [ { "state": "Florida", "stateCode": "FL", "locationCount": 6, "reviewsTotal": 5529, "avgRating": 4.706203653463556 } ], "locations": [ { "placeId": "ChIJr04b-7up3IgRQW9eNjjE93k", "title": "Coastal Express Car Wash", "street": "3291 S Tamiami Trl", "city": "Port Charlotte", "state": "Florida", "stateCode": "FL", "zip": "33952", "lat": 26.9819638, "lng": -82.1001774, "totalScore": 4.5, "reviewsCount": 1281, "reviewsDistribution": { "oneStar": 66, "twoStar": 23, "threeStar": 52, "fourStar": 160, "fiveStar": 980 }, "scoredReviews": 272, "dominantFormat": "express_tunnel", "formatRates": { "express_tunnel": 0.05514705882352941, "full_service": 0.01838235294117647, "self_serve_bay": 0.007352941176470588, "inbay_automatic": 0.003676470588235294, "hand_wash": 0.01838235294117647, "detail_shop": 0.003676470588235294, "mobile_service": 0, "truck_rv_fleet": 0.003676470588235294 }, "aspectScores": { "price": -0.21428571428571427, "wait_time": 0.7777777777777778, "result_quality": 0.6138613861386139, "staff": 0.7864077669902912, "equipment_working": -0.75, "cleanliness_of_facility": 0.14285714285714285, "membership_value": 0.10714285714285714 }, "damageRate": 0.007352941176470588, "membershipCancellationRate": 0.14583333333333334, "membershipMentionRate": 0.17647058823529413, "competitors": { "ring1Count": 2, "ring3Count": 26, "ring5Count": 36, "ring1AvgRating": 4, "ring3AvgRating": 4.545454545454546, "ring5AvgRating": 4.525 } }, { "placeId": "ChIJ86AUyiY8w4gREiCYEs07dFA", "title": "Coastal Express Car Wash", "street": "4630 53rd Ave E", "city": "Bradenton", "state": "Florida", "stateCode": "FL", "zip": "34203", "lat": 27.4456263, "lng": -82.5029254, "totalScore": 4.7, "reviewsCount": 1269, "reviewsDistribution": { "oneStar": 44, "twoStar": 16, "threeStar": 32, "fourStar": 81, "fiveStar": 1096 }, "scoredReviews": 437, "dominantFormat": "express_tunnel", "formatRates": { "express_tunnel": 0.038901601830663615, "full_service": 0.013729977116704805, "self_serve_bay": 0.016018306636155607, "inbay_automatic": 0, "hand_wash": 0.011441647597254004, "detail_shop": 0.002288329519450801, "mobile_service": 0, "truck_rv_fleet": 0 }, "aspectScores": { "price": 0.47619047619047616, "wait_time": 0.5555555555555556, "result_quality": 0.7364864864864865, "staff": 0.8389261744966443, "equipment_working": -0.6521739130434783, "cleanliness_of_facility": 0.6842105263157895, "membership_value": 0.10526315789473684 }, "damageRate": 0.011441647597254004, "membershipCancellationRate": 0.17647058823529413, "membershipMentionRate": 0.11670480549199085, "competitors": { "ring1Count": 2, "ring3Count": 42, "ring5Count": 84, "ring1AvgRating": 4.9, "ring3AvgRating": 4.806896551724138, "ring5AvgRating": 4.439130434782607 } }, { "placeId": "ChIJa58Hcler3IgRdyzpIfwY9uo", "title": "Coastal Express Car Wash", "street": "4420 Aidan Ln", "city": "North Port", "state": "Florida", "stateCode": "FL", "zip": "34287", "lat": 27.0347622, "lng": -82.2116962, "totalScore": 4.8, "reviewsCount": 1268, "reviewsDistribution": { "oneStar": 36, "twoStar": 15, "threeStar": 18, "fourStar": 50, "fiveStar": 1149 }, "scoredReviews": 860, "dominantFormat": "express_tunnel", "formatRates": { "express_tunnel": 0.02441860465116279, "full_service": 0.02558139534883721, "self_serve_bay": 0.009302325581395349, "inbay_automatic": 0, "hand_wash": 0.04186046511627907, "detail_shop": 0.00813953488372093, "mobile_service": 0, "truck_rv_fleet": 0.002325581395348837 }, "aspectScores": { "price": 0.48936170212765956, "wait_time": 0.7, "result_quality": 0.8910411622276029, "staff": 0.9585006693440429, "equipment_working": 0.08333333333333333, "cleanliness_of_facility": 0.8571428571428571, "membership_value": 0.5737704918032787 }, "damageRate": 0.0034883720930232558, "membershipCancellationRate": 0.0625, "membershipMentionRate": 0.11162790697674418, "competitors": { "ring1Count": 7, "ring3Count": 22, "ring5Count": 51, "ring1AvgRating": 5, "ring3AvgRating": 4.4, "ring5AvgRating": 4.536842105263159 } }, { "placeId": "ChIJg-ZDYABBw4gRb9XE2jsj2w0", "title": "Coastal Express Car Wash", "street": "2290 Fruitville Rd", "city": "Sarasota", "state": "Florida", "stateCode": "FL", "zip": "34237", "lat": 27.3371417, "lng": -82.5245934, "totalScore": 4.9, "reviewsCount": 966, "reviewsDistribution": { "oneStar": 10, "twoStar": 4, "threeStar": 4, "fourStar": 10, "fiveStar": 938 }, "scoredReviews": 641, "dominantFormat": "express_tunnel", "formatRates": { "express_tunnel": 0.0327613104524181, "full_service": 0.0078003120124804995, "self_serve_bay": 0.0124804992199688, "inbay_automatic": 0.0031201248049922, "hand_wash": 0.0046801872074883, "detail_shop": 0.0109204368174727, "mobile_service": 0, "truck_rv_fleet": 0.0031201248049922 }, "aspectScores": { "price": 0.8823529411764706, "wait_time": 1, "result_quality": 0.9431818181818182, "staff": 0.9782608695652174, "equipment_working": 0.4375, "cleanliness_of_facility": 0.9473684210526315, "membership_value": 0.75 }, "damageRate": 0.0046801872074883, "membershipCancellationRate": 0.046875, "membershipMentionRate": 0.0998439937597504, "competitors": { "ring1Count": 31, "ring3Count": 35, "ring5Count": 93, "ring1AvgRating": 4.7875000000000005, "ring3AvgRating": 4.572, "ring5AvgRating": 4.698648648648648 } }, { "placeId": "ChIJYeTPsbAXw4gRJkjcJMYalLs", "title": "Coastal Express Car Wash", "street": "4217 FL-64", "city": "Bradenton", "state": "Florida", "stateCode": "FL", "zip": "34208", "lat": 27.4992616, "lng": -82.5100299, "totalScore": 4.7, "reviewsCount": 450, "reviewsDistribution": { "oneStar": 25, "twoStar": 5, "threeStar": 2, "fourStar": 13, "fiveStar": 405 }, "scoredReviews": 314, "dominantFormat": "express_tunnel", "formatRates": { "express_tunnel": 0.03503184713375796, "full_service": 0.050955414012738856, "self_serve_bay": 0.025477707006369428, "inbay_automatic": 0, "hand_wash": 0.01592356687898089, "detail_shop": 0.0031847133757961785, "mobile_service": 0, "truck_rv_fleet": 0 }, "aspectScores": { "price": 0.8709677419354839, "wait_time": 0.6923076923076923, "result_quality": 0.849624060150376, "staff": 0.9163498098859315, "equipment_working": 0.16666666666666666, "cleanliness_of_facility": 0.7272727272727273, "membership_value": 0.34615384615384615 }, "damageRate": 0.01592356687898089, "membershipCancellationRate": 0.1891891891891892, "membershipMentionRate": 0.1178343949044586, "competitors": { "ring1Count": 1, "ring3Count": 23, "ring5Count": 81, "ring1AvgRating": null, "ring3AvgRating": 4.335294117647059, "ring5AvgRating": 4.465573770491803 } }, { "placeId": "ChIJt-CXTQBX24gRZafZD3tP2XQ", "title": "Coastal Express Car Wash", "street": "2735 S Tamiami Trl", "city": "Punta Gorda", "state": "Florida", "stateCode": "FL", "zip": "33950", "lat": 26.913051, "lng": -82.045456, "totalScore": 4.6, "reviewsCount": 295, "reviewsDistribution": { "oneStar": 17, "twoStar": 4, "threeStar": 7, "fourStar": 15, "fiveStar": 252 }, "scoredReviews": 231, "dominantFormat": "express_tunnel", "formatRates": { "express_tunnel": 0.07792207792207792, "full_service": 0.004329004329004329, "self_serve_bay": 0.012987012987012988, "inbay_automatic": 0, "hand_wash": 0, "detail_shop": 0.004329004329004329, "mobile_service": 0, "truck_rv_fleet": 0.004329004329004329 }, "aspectScores": { "price": 0.30434782608695654, "wait_time": 0.45454545454545453, "result_quality": 0.5157894736842106, "staff": 0.8465909090909091, "equipment_working": -0.2727272727272727, "cleanliness_of_facility": 1, "membership_value": 0.17647058823529413 }, "damageRate": 0.008658008658008658, "membershipCancellationRate": 0.1, "membershipMentionRate": 0.12987012987012986, "competitors": { "ring1Count": 4, "ring3Count": 11, "ring5Count": 13, "ring1AvgRating": 3.9749999999999996, "ring3AvgRating": 4.875, "ring5AvgRating": 4.7250000000000005 } } ] }