{ "apiVersion": 1, "self": "https://washindex.com/api/chains/clearwater-express-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/clearwater-express-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "clearwater-express-wash", "chain": { "name": "ClearWater Express Wash", "website": "clearwaterexpresswash.com", "locationCount": 24 }, "generatedAt": "2026-05-24T17:22:00.488Z", "summary": { "locationCount": 24, "totalReviews": 31267, "avgRating": 4.9113186426583955, "scoredReviews": 22769, "spamFlagged": 3, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.00685142079142694, "membershipMentionRate": 0.08401774342307523, "membershipCancellationRate": 0.05697856769472034, "membershipUnlimitedRate": 0.11970726607422896, "upsellPressureRate": 0.0018006939259519522 }, "formatRates": { "express_tunnel": 0.03377399095261101, "full_service": 0.1134876366990206, "self_serve_bay": 0.0054020817778558565, "inbay_automatic": 0.0006148710966665203, "hand_wash": 0.04229434757784707, "detail_shop": 0.010057534366902368, "mobile_service": 0.0004391936404760859, "truck_rv_fleet": 0.0013175809214282577 }, "aspectScores": { "price": 0.721030042918455, "wait_time": 0.8607198748043818, "result_quality": 0.9290187891440501, "staff": 0.9764284006693761, "equipment_working": 0.3431578947368421, "cleanliness_of_facility": 0.9704918032786886, "membership_value": 0.6580310880829016 }, "aspectVolume": { "price": 699, "wait_time": 639, "result_quality": 7664, "staff": 20915, "equipment_working": 475, "cleanliness_of_facility": 610, "membership_value": 965 }, "amenities": { "has_free_vacuums": 0.026878650797136458, "has_paid_vacuums": 0.0020642101102376037, "has_mat_cleaner": 0.002679081206904124, "has_dog_wash": 0.00008783872809521718, "has_air_dryer": 0.0072466950678554175, "has_hand_dry": 0.054328253326891826, "uses_ceramic_spray": 0.0016689358338091264, "uses_triple_foam": 0.00004391936404760859, "uses_spot_free_rinse": 0.00013175809214282578, "uses_underbody_wash": 0.00008783872809521718, "uses_tire_shine": 0.010979841011902148, "water_reclamation_mentioned": 0.00013175809214282578, "app_mentioned": 0.0004391936404760859, "license_plate_recognition": 0.0008783872809521718 }, "priceTier": { "cheap": 173, "fair": 277, "expensive": 29 }, "topStrengths": [ { "aspect": "staff", "score": 0.9764284006693761, "mentions": 20915, "posMentions": 20665, "snippets": [ "Page did an amazing job on my car today.", "Jonathan was very friendly and hopefull." ] }, { "aspect": "cleanliness_of_facility", "score": 0.9704918032786886, "mentions": 610, "posMentions": 601, "snippets": [ "Helpful staff!! Thank you for your help Xio clean facilities great wash !! Will be coming back!", "Clean and safe feeling environment, they had dog treats for my dog and brought him water. Overall it was a pleasant place" ] }, { "aspect": "result_quality", "score": 0.9290187891440501, "mentions": 7664, "posMentions": 7368, "snippets": [ "Page did an amazing job on my car today.", "Logan was amazing. Vacuumed my van for me!!!" ] }, { "aspect": "wait_time", "score": 0.8607198748043818, "mentions": 639, "posMentions": 594, "snippets": [ "It was quick and decent. My wheels weren’t as clean as I would like.", "They were quick and helpful and polite Washed car good vacuum was great until it got crowded and then suction and air was reduced significantly" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.3431578947368421, "mentions": 475, "negMentions": 154, "snippets": [ "Staff is rude. Vacuums consistently broken.", "Bird poop left on my car. Prewash sprayer STILL BROKEN!" ] }, { "aspect": "membership_value", "score": 0.6580310880829016, "mentions": 965, "negMentions": 163, "snippets": [ "Vacuums used to be good and it was my favorite car wash but I finally cancelled. Not worth it. Vacuums suck. The air blowers suck too. Never have windex.", "We went to cancel our membership and was told that they don’t need our service anyway?? STRANGE. I don’t know but when we are ready, going to find some place else." ] }, { "aspect": "price", "score": 0.721030042918455, "mentions": 699, "negMentions": 97, "snippets": [ "Good experience Edit, nevermind, charge too much for the quality of wash", "Nice facilities and all, but didn’t wash the back side of my truck. For $10 it should do that." ] }, { "aspect": "wait_time", "score": 0.8607198748043818, "mentions": 639, "negMentions": 44, "snippets": [ "The car wash does a good job. But they are always trying to sell monthly memberships at the checkin line. No express line. Be prepared for unexpected delays. Will probably go back to my original place because its so frustrating.", "Was closed with blue cones and it’s stopped at least three times while I’ve been inside. The vacuums worked" ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-08", "extremeMonth": "2024-03", "baselineValue": 957, "windowValue": 281, "extremeValue": 191.66666666666666, "durationMonths": 8, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 19, "rate": 0.25333333333333335 }, { "key": "damage", "label": "vehicle damage", "count": 15, "rate": 0.2 }, { "key": "refund", "label": "refund / billing dispute", "count": 4, "rate": 0.05333333333333334 }, { "key": "staff", "label": "staff conduct", "count": 3, "rate": 0.04 }, { "key": "closed", "label": "closed or non-operational", "count": 3, "rate": 0.04 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Conroe", "state": "TX", "ym": "2024-03", "stars": 1, "text": "This location damaged my vehicle (broke/tore my tail light off of my vehicle and broke all the clamps) and the claims department refused to take any blame. Stated it wasn’t their fault. 👎 BEWARE if they damage your vehicle they won’t take fault!" }, { "city": "Conroe", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Waited 30 minutes to get a car wash because the guy in the glasses was smoking the entire time. Only had one lane open and was making others wait in the closed lane not saying anything to customers and then complains about how busy they are. This place should get some new employees or pay them less." }, { "city": "Montgomery", "state": "TX", "ym": "2024-02", "stars": 1, "text": "Bad experience ever machine scratch my truck am very disappointed" }, { "city": "Willis", "state": "TX", "ym": "2024-07", "stars": 1, "text": "This is my second time coming to this car wash here in Willis Texas. Every time I come here either I get the wax or I get all sheen and this time I get the tire on my tire and it's not on there the tall Caucasian boy with the long hair look like he's from California Was very rude. Asked me did I have a membership the guy Chris came up to me and wanted to try to cool things down, but the guy that I was talking to I don't know his name the long blonde hair guy. He was totally rude and it really made me upset because I always come here before I go home to Dallas and make this my stop by getting m" } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-07", "endMonth": "2025-09", "extremeMonth": "2025-08", "baselineValue": 957, "windowValue": 1527.6666666666667, "extremeValue": 1527.6666666666667, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-11", "endMonth": "2026-02", "extremeMonth": "2026-02", "baselineValue": 957, "windowValue": 1750.75, "extremeValue": 2005.6666666666667, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.958333333333333, "avgCompetitorsRing3": 39.375, "avgCompetitorsRing5": 86.375, "medianRing1": 4, "medianRing3": 19.5, "medianRing5": 56 }, "timeseries": [ { "month": "2024-01", 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