{ "apiVersion": 1, "self": "https://washindex.com/api/chains/clean-express-auto-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/clean-express-auto-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "clean-express-auto-wash", "chain": { "name": "Clean Express Auto Wash", "website": "cleanexpresswash.com", "locationCount": 53 }, "generatedAt": "2026-05-24T17:39:00.177Z", "summary": { "locationCount": 53, "totalReviews": 13706, "avgRating": 4.332328907048009, "scoredReviews": 3701, "spamFlagged": 2, "statesServed": 3, "dominantFormat": "express_tunnel", "damageRate": 0.055660632261550935, "membershipMentionRate": 0.25965955147257497, "membershipCancellationRate": 0.1425598335067638, "membershipUnlimitedRate": 0.24037460978147762, "upsellPressureRate": 0.05052688462577682 }, "formatRates": { "express_tunnel": 0.11051067279113753, "full_service": 0.008376114563631451, "self_serve_bay": 0.005944339367738449, "inbay_automatic": 0.0027019724398811133, "hand_wash": 0.005133747635774115, "detail_shop": 0.002431775195893002, "mobile_service": 0.0002701972439881113, "truck_rv_fleet": 0.0027019724398811133 }, "aspectScores": { "price": -0.033277870216306155, "wait_time": -0.03787878787878788, "result_quality": 0.34300421151146465, "staff": 0.4602446483180428, "equipment_working": -0.5328282828282829, "cleanliness_of_facility": 0.776824034334764, "membership_value": -0.08059701492537313 }, "aspectVolume": { "price": 601, "wait_time": 396, "result_quality": 2137, "staff": 1962, "equipment_working": 396, "cleanliness_of_facility": 233, "membership_value": 670 }, "amenities": { "has_free_vacuums": 0.1099702783031613, "has_paid_vacuums": 0.011348284247500676, "has_mat_cleaner": 0.0010807889759524452, "has_dog_wash": 0.0005403944879762226, "has_air_dryer": 0.02053499054309646, "has_hand_dry": 0.0029721696838692245, "uses_ceramic_spray": 0.015401242907322345, "uses_triple_foam": 0.0002701972439881113, "uses_spot_free_rinse": 0.0008105917319643339, "uses_underbody_wash": 0.006754931099702783, "uses_tire_shine": 0.013780059443393677, "water_reclamation_mentioned": 0.0008105917319643339, "app_mentioned": 0.0021615779519048904, "license_plate_recognition": 0.006484733855714671 }, "priceTier": { "cheap": 85, "fair": 127, "expensive": 140 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.776824034334764, "mentions": 233, "posMentions": 207, "snippets": [ "Knocked my mirrors inward, but it was very clean!", "Great car wash very clean. Very nice, easy to use and quick" ] }, { "aspect": "staff", "score": 0.4602446483180428, "mentions": 1962, "posMentions": 1425, "snippets": [ "The salesman did an excellent job. I’m coming back for sure", "The premises are kept clean and the staff is friendly and helpful. My only complaint is the vacuums are completely overpowered. I have not seen a way to manage them." ] }, { "aspect": "result_quality", "score": 0.34300421151146465, "mentions": 2137, "posMentions": 1403, "snippets": [ "Got unlimited with ceramic and pleased so far.", "Knocked my mirrors inward, but it was very clean!" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5328282828282829, "mentions": 396, "negMentions": 301, "snippets": [ "1st visit and the dryer leaves water stains.", "It was ok dryer never touched my rear windows or side mirrors" ] }, { "aspect": "membership_value", "score": -0.08059701492537313, "mentions": 670, "negMentions": 358, "snippets": [ "Overpriced, push you way too hard to get membership, wash does poor job on compact car w hatchback.", "Fix the cameras for the people with memberships this is ridiculous it’s time wasting. If this issue isn’t fixed soon I’ll just cancel" ] }, { "aspect": "wait_time", "score": -0.03787878787878788, "mentions": 396, "negMentions": 205, "snippets": [ "What’s the point of having 2 lanes when you always have one lane closed!", "Better get there when it's 1st thing in the morning or plan on at least a hour wait." ] }, { "aspect": "price", "score": -0.033277870216306155, "mentions": 601, "negMentions": 310, "snippets": [ "$12 wash becomes $16. What a ripe off! Happy 2026!", "My car was wasn't too clean for the $17 I paid for my car wash." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 4.280373831775701, "windowValue": 3.7940320232896654, "extremeValue": 3.794240285267208, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 123, "rate": 0.36826347305389223 }, { "key": "price_hike", "label": "price hike / value loss", "count": 27, "rate": 0.08083832335329341 }, { "key": "damage", "label": "vehicle damage", "count": 26, "rate": 0.07784431137724551 }, { "key": "staff", "label": "staff conduct", "count": 24, "rate": 0.0718562874251497 }, { "key": "refund", "label": "refund / billing dispute", "count": 21, "rate": 0.06287425149700598 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Pleasant Hills", "state": "PA", "ym": "2026-03", "stars": 1, "text": "Do NOT use this company. They lie and scam. There was a sign offering 9.95 per month for the first three months at the Pleasant hills location. I signed up figuring that was a good deal for removing salt all winter. I have been charged 44.95 per month for three months. I tried to create an online account so I could cancel, the RFID tag number said invalid account. So i had to rely on customer service to get the account closed. I spent over an hour on hold several times over the past 3 months. I could not get through to talk to someone until today. I don't have over an hour to wait on hold. Tri" }, { "city": "Pleasant Hills", "state": "PA", "ym": "2026-02", "stars": 1, "text": "These guys were pushy as hell, we just wanted to drive through for a quick wash and were essentially berated for not buying their membership. We had to tell them no over 10 times and then they sat there staring at us waiting for us to change our mind. Dude just take our money and let us drive through the wash." }, { "city": "New Kensington", "state": "PA", "ym": "2026-03", "stars": 2, "text": "I wash charged $40 from here. I have never had a membership. I have not gone here in months. I cannot get to any customer service reps after hours of trying. This seems like a scam. UPDATE: Got a call back and they said the attendant pressed the wrong button. they will give me my money back." }, { "city": "Washington", "state": "PA", "ym": "2026-02", "stars": 1, "text": "Keep an eye on your credit card purchases with the unlimited plan. First month they charged me twice. Several days before the end of the “promotional” period, they charge my my credit card for the next month. Customer service to reverse this transaction, haha, don’t even ask…VERY SHADY BUSINESS PRACTICES!!! ***Updated 2/8/2026" } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2026-01", "endMonth": "2026-03", "extremeMonth": "2026-02", "baselineValue": 210, "windowValue": 390.6666666666667, "extremeValue": 390.6666666666667, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.981132075471698, "avgCompetitorsRing3": 31.962264150943398, "avgCompetitorsRing5": 55.679245283018865, "medianRing1": 4, "medianRing3": 26, "medianRing5": 47 }, "timeseries": [ { "month": "2024-01", "reviews": 119, "avgRating": 4.579831932773109 }, { "month": "2024-02", "reviews": 128, "avgRating": 4.171875 }, { "month": "2024-03", "reviews": 163, "avgRating": 4.441717791411043 }, { "month": "2024-04", "reviews": 128, "avgRating": 4.296875 }, { "month": "2024-05", "reviews": 123, "avgRating": 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