{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/carmel-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/carmel-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "carmel-car-wash",
  "chain": {
    "name": "Carmel Car Wash",
    "website": "carmelcarwash.com",
    "locationCount": 5
  },
  "generatedAt": "2026-05-24T19:11:16.661Z",
  "summary": {
    "locationCount": 5,
    "totalReviews": 2654,
    "avgRating": 3.7504144687264502,
    "scoredReviews": 287,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "full_service",
    "damageRate": 0.06968641114982578,
    "membershipMentionRate": 0.10104529616724739,
    "membershipCancellationRate": 0.06896551724137931,
    "membershipUnlimitedRate": 0.10344827586206896,
    "upsellPressureRate": 0.06968641114982578
  },
  "formatRates": {
    "express_tunnel": 0.05574912891986063,
    "full_service": 0.2264808362369338,
    "self_serve_bay": 0.0313588850174216,
    "inbay_automatic": 0.003484320557491289,
    "hand_wash": 0.024390243902439025,
    "detail_shop": 0.05226480836236934,
    "mobile_service": 0,
    "truck_rv_fleet": 0.003484320557491289
  },
  "aspectScores": {
    "price": -0.3626373626373626,
    "wait_time": 0.07142857142857142,
    "result_quality": -0.2598870056497175,
    "staff": -0.36477987421383645,
    "equipment_working": -0.8,
    "cleanliness_of_facility": 0.6666666666666666,
    "membership_value": -0.14285714285714285
  },
  "aspectVolume": {
    "price": 91,
    "wait_time": 28,
    "result_quality": 177,
    "staff": 159,
    "equipment_working": 30,
    "cleanliness_of_facility": 6,
    "membership_value": 21
  },
  "amenities": {
    "has_free_vacuums": 0.027874564459930314,
    "has_paid_vacuums": 0.041811846689895474,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0.003484320557491289,
    "has_air_dryer": 0.017421602787456445,
    "has_hand_dry": 0.04529616724738676,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.003484320557491289,
    "uses_tire_shine": 0.020905923344947737,
    "water_reclamation_mentioned": 0.003484320557491289,
    "app_mentioned": 0,
    "license_plate_recognition": 0
  },
  "priceTier": {
    "cheap": 11,
    "fair": 10,
    "expensive": 20
  },
  "topStrengths": [],
  "topComplaints": [
    {
      "aspect": "staff",
      "score": -0.36477987421383645,
      "mentions": 159,
      "negMentions": 108,
      "snippets": [
        "Should have known it was bad. Ended up here after going to 2 other full service spots that were too packed. I understand why this place was empty now. Complete lack of care and effort for the job being done at the full service area.",
        "No hand drivers available. Has gone down hill"
      ]
    },
    {
      "aspect": "price",
      "score": -0.3626373626373626,
      "mentions": 91,
      "negMentions": 62,
      "snippets": [
        "They increased their prices a lot. Single wash suv is 50 bucks now.",
        "They charge $10 if you just want to vaccum your car. This is America. Run your business how you see fit, but i have a right to dislike make others aware."
      ]
    },
    {
      "aspect": "result_quality",
      "score": -0.2598870056497175,
      "mentions": 177,
      "negMentions": 108,
      "snippets": [
        "If you want your vehicle scratched, go here.",
        "Poor job this time around and got pushed into buying a gift card."
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "rise",
        "startMonth": "2025-07",
        "endMonth": "2025-09",
        "extremeMonth": "2025-08",
        "baselineValue": 3.1666666666666665,
        "windowValue": 3.588235294117647,
        "extremeValue": 3.663888888888889,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      },
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2025-11",
        "endMonth": "2026-03",
        "extremeMonth": "2026-03",
        "baselineValue": 3.1666666666666665,
        "windowValue": 2.3484848484848486,
        "extremeValue": 2.2555555555555555,
        "durationMonths": 5,
        "themes": [
          {
            "key": "price_hike",
            "label": "price hike / value loss",
            "count": 6,
            "rate": 0.13636363636363635
          },
          {
            "key": "equipment",
            "label": "broken equipment",
            "count": 3,
            "rate": 0.06818181818181818
          },
          {
            "key": "wash_quality",
            "label": "wash result quality",
            "count": 3,
            "rate": 0.06818181818181818
          },
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 2,
            "rate": 0.045454545454545456
          },
          {
            "key": "staff",
            "label": "staff conduct",
            "count": 2,
            "rate": 0.045454545454545456
          }
        ],
        "affectedLocations": 1,
        "topAffectedCities": [
          {
            "city": "Rockwall",
            "state": "TX",
            "baselineRating": 3.6,
            "windowRating": 1.6428571428571428,
            "windowReviews": 14
          }
        ],
        "sampleQuotes": [
          {
            "city": "Arlington",
            "state": "TX",
            "ym": "2026-03",
            "stars": 1,
            "text": "$44.95 for a monthly membership???! What on earth? Went somewhere else and I pay $17 for the same EXACT thing Went from $10 to $12 for regular wash where other places are $7 They stare at you like hawks if you take too long to vaccuum and no music is crazy work"
          },
          {
            "city": "Arlington",
            "state": "TX",
            "ym": "2026-03",
            "stars": 1,
            "text": "The first person you interact with sets the tone for the whole experience. Unfortunately, the manager, who said his name was Fernando, gave a very bad first impression. His attitude was very unprofessional and it was the worst customer service I’ve experienced at a car wash. He even told me that if I didn’t like the way I was treated, I shouldn’t come back. Because of this, I definitely will not be returning to this car wash."
          },
          {
            "city": "Arlington",
            "state": "TX",
            "ym": "2026-02",
            "stars": 1,
            "text": "This place always has something broken a brush or a rollerI haven't idea don't charge full price for half a car wash ! The machine malfunctioned three times while sitting in it !"
          },
          {
            "city": "Arlington",
            "state": "TX",
            "ym": "2026-02",
            "stars": 2,
            "text": "First time here. Paid $99 for an interior and exterior hand wash and noticed multiple scuffs on my truck afterward. Not worth the price. Won’t be returning."
          }
        ],
        "ownership": {
          "rate": 0.022727272727272728,
          "count": 1,
          "priorBrand": "Clean Express Auto Wash",
          "priorBrandCount": 1,
          "priorBrandShare": 1
        }
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 6.8,
    "avgCompetitorsRing3": 82.2,
    "avgCompetitorsRing5": 101.2,
    "medianRing1": 6,
    "medianRing3": 53,
    "medianRing5": 113
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 20,
      "avgRating": 3.3
    },
    {
      "month": "2024-02",
      "reviews": 12,
      "avgRating": 3
    },
    {
      "month": "2024-03",
      "reviews": 16,
      "avgRating": 3.1875
    },
    {
      "month": "2024-04",
      "reviews": 10,
      "avgRating": 4
    },
    {
      "month": "2024-05",
      "reviews": 11,
      "avgRating": 3
    },
    {
      "month": "2024-06",
      "reviews": 19,
      "avgRating": 3.0526315789473686
    },
    {
      "month": "2024-07",
      "reviews": 22,
      "avgRating": 3.4545454545454546
    },
    {
      "month": "2024-08",
      "reviews": 14,
      "avgRating": 3.9285714285714284
    },
    {
      "month": "2024-09",
      "reviews": 10,
      "avgRating": 3.3
    },
    {
      "month": "2024-10",
      "reviews": 19,
      "avgRating": 2.736842105263158
    },
    {
      "month": "2024-11",
      "reviews": 10,
      "avgRating": 3.3
    },
    {
      "month": "2024-12",
      "reviews": 10,
      "avgRating": 3.9
    },
    {
      "month": "2025-01",
      "reviews": 6,
      "avgRating": 3.1666666666666665
    },
    {
      "month": "2025-02",
      "reviews": 15,
      "avgRating": 2.8666666666666667
    },
    {
      "month": "2025-03",
      "reviews": 26,
      "avgRating": 3.230769230769231
    },
    {
      "month": "2025-04",
      "reviews": 23,
      "avgRating": 2.869565217391304
    },
    {
      "month": "2025-05",
      "reviews": 12,
      "avgRating": 2.75
    },
    {
      "month": "2025-06",
      "reviews": 13,
      "avgRating": 3.6153846153846154
    },
    {
      "month": "2025-07",
      "reviews": 24,
      "avgRating": 3.2916666666666665
    },
    {
      "month": "2025-08",
      "reviews": 15,
      "avgRating": 3.8666666666666667
    },
    {
      "month": "2025-09",
      "reviews": 12,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2025-10",
      "reviews": 12,
      "avgRating": 2.8333333333333335
    },
    {
      "month": "2025-11",
      "reviews": 10,
      "avgRating": 2.5
    },
    {
      "month": "2025-12",
      "reviews": 19,
      "avgRating": 2
    },
    {
      "month": "2026-01",
      "reviews": 8,
      "avgRating": 3.125
    },
    {
      "month": "2026-02",
      "reviews": 9,
      "avgRating": 2.111111111111111
    },
    {
      "month": "2026-03",
      "reviews": 20,
      "avgRating": 2.4
    }
  ],
  "states": [
    {
      "state": "Texas",
      "stateCode": "TX",
      "locationCount": 5,
      "reviewsTotal": 2654,
      "avgRating": 3.7504144687264502
    }
  ],
  "locations": [
    {
      "placeId": "ChIJo8jEKZZ9ToYRcgRmVHYZGGg",
      "title": "Carmel Car Wash",
      "street": "1401 N Cooper St",
      "city": "Arlington",
      "state": "Texas",
      "stateCode": "TX",
      "zip": "76011",
      "lat": 32.7563103,
      "lng": -97.114014,
      "totalScore": 3.9,
      "reviewsCount": 973,
      "reviewsDistribution": {
        "oneStar": 147,
        "twoStar": 62,
        "threeStar": 79,
        "fourStar": 181,
        "fiveStar": 504
      },
      "scoredReviews": 55,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.03636363636363636,
        "full_service": 0.23636363636363636,
        "self_serve_bay": 0.01818181818181818,
        "inbay_automatic": 0.01818181818181818,
        "hand_wash": 0.01818181818181818,
        "detail_shop": 0.01818181818181818,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.5789473684210527,
        "wait_time": 0.3333333333333333,
        "result_quality": -0.1935483870967742,
        "staff": -0.30434782608695654,
        "equipment_working": -0.6,
        "cleanliness_of_facility": 1,
        "membership_value": 0
      },
      "damageRate": 0.09090909090909091,
      "membershipCancellationRate": 0.16666666666666666,
      "membershipMentionRate": 0.10909090909090909,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 35,
        "ring5Count": 113,
        "ring1AvgRating": 4.3,
        "ring3AvgRating": 4.433333333333333,
        "ring5AvgRating": 4.470149253731344
      }
    },
    {
      "placeId": "ChIJnS0A17I-TIYRL9g2GHsg1qM",
      "title": "Carmel Car Wash",
      "street": "5780 Eldorado Pkwy",
      "city": "Frisco",
      "state": "Texas",
      "stateCode": "TX",
      "zip": "75034",
      "lat": 33.1755783,
      "lng": -96.835992,
      "totalScore": 3.4,
      "reviewsCount": 557,
      "reviewsDistribution": {
        "oneStar": 155,
        "twoStar": 33,
        "threeStar": 38,
        "fourStar": 97,
        "fiveStar": 234
      },
      "scoredReviews": 78,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.0641025641025641,
        "full_service": 0.20512820512820512,
        "self_serve_bay": 0.05128205128205128,
        "inbay_automatic": 0,
        "hand_wash": 0.01282051282051282,
        "detail_shop": 0.038461538461538464,
        "mobile_service": 0,
        "truck_rv_fleet": 0.01282051282051282
      },
      "aspectScores": {
        "price": -0.2631578947368421,
        "wait_time": 0,
        "result_quality": -0.39622641509433965,
        "staff": -0.5952380952380952,
        "equipment_working": -1,
        "cleanliness_of_facility": -1,
        "membership_value": -1
      },
      "damageRate": 0.11538461538461539,
      "membershipCancellationRate": 0.25,
      "membershipMentionRate": 0.05128205128205128,
      "competitors": {
        "ring1Count": 6,
        "ring3Count": 53,
        "ring5Count": 65,
        "ring1AvgRating": 4.95,
        "ring3AvgRating": 4.738709677419355,
        "ring5AvgRating": 4.530769230769231
      }
    },
    {
      "placeId": "ChIJnZyut5-hToYR5AXEtFiugdM",
      "title": "Carmel Car Wash",
      "street": "9115 Garland Rd",
      "city": "Dallas",
      "state": "Texas",
      "stateCode": "TX",
      "zip": "75218",
      "lat": 32.829392,
      "lng": -96.7083676,
      "totalScore": 4,
      "reviewsCount": 522,
      "reviewsDistribution": {
        "oneStar": 63,
        "twoStar": 31,
        "threeStar": 44,
        "fourStar": 80,
        "fiveStar": 304
      },
      "scoredReviews": 35,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.08571428571428572,
        "full_service": 0.17142857142857143,
        "self_serve_bay": 0.05714285714285714,
        "inbay_automatic": 0,
        "hand_wash": 0.02857142857142857,
        "detail_shop": 0.14285714285714285,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.4,
        "wait_time": 0,
        "result_quality": -0.3181818181818182,
        "staff": 0.14285714285714285,
        "equipment_working": -1,
        "cleanliness_of_facility": 0,
        "membership_value": 0
      },
      "damageRate": 0.02857142857142857,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.2,
      "competitors": {
        "ring1Count": 10,
        "ring3Count": 241,
        "ring5Count": 135,
        "ring1AvgRating": 4.9799999999999995,
        "ring3AvgRating": 4.837599999999999,
        "ring5AvgRating": 4.3821782178217825
      }
    },
    {
      "placeId": "ChIJs4fG7n-qToYRB1Xl8nglnXc",
      "title": "Carmel Car Wash",
      "street": "2003 S Goliad St",
      "city": "Rockwall",
      "state": "Texas",
      "stateCode": "TX",
      "zip": "75087",
      "lat": 32.9115749,
      "lng": -96.4512631,
      "totalScore": 3.6,
      "reviewsCount": 503,
      "reviewsDistribution": {
        "oneStar": 116,
        "twoStar": 33,
        "threeStar": 39,
        "fourStar": 66,
        "fiveStar": 249
      },
      "scoredReviews": 67,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.04477611940298507,
        "full_service": 0.208955223880597,
        "self_serve_bay": 0.014925373134328358,
        "inbay_automatic": 0,
        "hand_wash": 0.029850746268656716,
        "detail_shop": 0.029850746268656716,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.8,
        "wait_time": -0.6666666666666666,
        "result_quality": -0.43243243243243246,
        "staff": -0.627906976744186,
        "equipment_working": -1,
        "cleanliness_of_facility": 0,
        "membership_value": 0
      },
      "damageRate": 0.04477611940298507,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.08955223880597014,
      "competitors": {
        "ring1Count": 11,
        "ring3Count": 22,
        "ring5Count": 31,
        "ring1AvgRating": 3.9,
        "ring3AvgRating": 4.814285714285714,
        "ring5AvgRating": 4.46
      }
    },
    {
      "placeId": "ChIJC1vy6lEhTIYR6-BHCKaB_Xc",
      "title": "Carmel Car Wash",
      "street": "7770 Forest Ln",
      "city": "Dallas",
      "state": "Texas",
      "stateCode": "TX",
      "zip": "75230",
      "lat": 32.908953,
      "lng": -96.7726978,
      "totalScore": 3.7,
      "reviewsCount": 99,
      "reviewsDistribution": {
        "oneStar": 24,
        "twoStar": 7,
        "threeStar": 3,
        "fourStar": 7,
        "fiveStar": 58
      },
      "scoredReviews": 52,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.057692307692307696,
        "full_service": 0.3076923076923077,
        "self_serve_bay": 0.019230769230769232,
        "inbay_automatic": 0,
        "hand_wash": 0.038461538461538464,
        "detail_shop": 0.07692307692307693,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.13043478260869565,
        "wait_time": 0.7142857142857143,
        "result_quality": 0.11764705882352941,
        "staff": -0.06666666666666667,
        "equipment_working": -0.3333333333333333,
        "cleanliness_of_facility": 1,
        "membership_value": 0.2
      },
      "damageRate": 0.038461538461538464,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.11538461538461539,
      "competitors": {
        "ring1Count": 3,
        "ring3Count": 60,
        "ring5Count": 162,
        "ring1AvgRating": 3.65,
        "ring3AvgRating": 4.388636363636364,
        "ring5AvgRating": 4.629508196721311
      }
    }
  ]
}