{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/car-wash-wizards-515-merrimon-ave.json",
  "humanUrl": "https://washindex.com/car-wash-chains/car-wash-wizards-515-merrimon-ave",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "car-wash-wizards-515-merrimon-ave",
  "chain": {
    "name": "Car Wash Wizards | 515 Merrimon Ave",
    "website": "carwashwizards.com",
    "locationCount": 4
  },
  "generatedAt": "2026-05-24T20:45:04.226Z",
  "summary": {
    "locationCount": 4,
    "totalReviews": 542,
    "avgRating": 3.253136531365313,
    "scoredReviews": 117,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "inbay_automatic",
    "damageRate": 0.008547008547008548,
    "membershipMentionRate": 0.15384615384615385,
    "membershipCancellationRate": 0.05555555555555555,
    "membershipUnlimitedRate": 0.3333333333333333,
    "upsellPressureRate": 0.008547008547008548
  },
  "formatRates": {
    "express_tunnel": 0.07692307692307693,
    "full_service": 0,
    "self_serve_bay": 0.20512820512820512,
    "inbay_automatic": 0.06837606837606838,
    "hand_wash": 0.008547008547008548,
    "detail_shop": 0,
    "mobile_service": 0,
    "truck_rv_fleet": 0
  },
  "aspectScores": {
    "price": -0.4583333333333333,
    "wait_time": 0.3333333333333333,
    "result_quality": 0.013888888888888888,
    "staff": 0.3333333333333333,
    "equipment_working": -0.2972972972972973,
    "cleanliness_of_facility": -0.09090909090909091,
    "membership_value": 0.2
  },
  "aspectVolume": {
    "price": 48,
    "wait_time": 3,
    "result_quality": 72,
    "staff": 15,
    "equipment_working": 37,
    "cleanliness_of_facility": 11,
    "membership_value": 15
  },
  "amenities": {
    "has_free_vacuums": 0.017094017094017096,
    "has_paid_vacuums": 0.08547008547008547,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0,
    "has_air_dryer": 0.017094017094017096,
    "has_hand_dry": 0,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.042735042735042736,
    "uses_tire_shine": 0,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0.008547008547008548,
    "license_plate_recognition": 0
  },
  "priceTier": {
    "cheap": 3,
    "fair": 5,
    "expensive": 18
  },
  "topStrengths": [],
  "topComplaints": [
    {
      "aspect": "result_quality",
      "score": 0.013888888888888888,
      "mentions": 72,
      "negMentions": 35,
      "snippets": [
        "Didn't even get the bird poop off the hood",
        "It was terrible!! My car is still dirty!!!"
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2024-01",
        "endMonth": "2024-03",
        "extremeMonth": "2024-03",
        "baselineValue": 3.375,
        "windowValue": 2.7142857142857144,
        "extremeValue": 2.766666666666667,
        "durationMonths": 3,
        "themes": [
          {
            "key": "price_hike",
            "label": "price hike / value loss",
            "count": 2,
            "rate": 0.16666666666666666
          },
          {
            "key": "refund",
            "label": "refund / billing dispute",
            "count": 2,
            "rate": 0.16666666666666666
          },
          {
            "key": "ownership_change",
            "label": "ownership transition",
            "count": 1,
            "rate": 0.08333333333333333
          },
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 1,
            "rate": 0.08333333333333333
          },
          {
            "key": "equipment",
            "label": "broken equipment",
            "count": 1,
            "rate": 0.08333333333333333
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2024-02",
            "stars": 2,
            "text": "This used to be a convenient place for me to clean out my car and get a quick and inexpensive carwash. I stopped by about 2 weeks ago and found trash overflowing, vacuum out of order, so I left. I came back a few days ago to check again, and saw that although the trash was cleaned up, the vacuum is still out of order. Prices went way up. The basic wash that used to be $8 and included the undercarriage blast now costs $10 and no longer includes the undercarriage blast (you have to get the $14 wash for that). One lane is for Members who I guess don't mind paying more for less and not being able "
          },
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2024-02",
            "stars": 1,
            "text": "I chose $10 and was charged $20 and also couldn't get it to cancel once activated. I reached out to their website with no response."
          },
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2024-01",
            "stars": 1,
            "text": "Had to try all 4 vacuums and none of the credit card swipes worked. I finally found two $1 bills to get 8 min of vacuuming after paying $14 for a very basic wash without even staff to pretend to get bugs off. No self serve window cleaner, rags, nothing. Maybe worth $3 for a drive through car wash like at a gas station. Not $16 with 8 min to vacuum."
          },
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2024-02",
            "stars": 1,
            "text": "The vacuum said it charged me 1.25 then another 1.00 to use it but charged my card 10 bucks. Scam"
          }
        ],
        "ownership": {
          "rate": 0.08333333333333333,
          "count": 1,
          "priorBrand": "Convenient Auto Spa",
          "priorBrandCount": 1,
          "priorBrandShare": 1
        }
      },
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2024-11",
        "endMonth": "2025-03",
        "extremeMonth": "2024-12",
        "baselineValue": 3.375,
        "windowValue": 1.8823529411764706,
        "extremeValue": 1.6666666666666667,
        "durationMonths": 4,
        "themes": [
          {
            "key": "wash_quality",
            "label": "wash result quality",
            "count": 3,
            "rate": 0.23076923076923078
          },
          {
            "key": "equipment",
            "label": "broken equipment",
            "count": 1,
            "rate": 0.07692307692307693
          },
          {
            "key": "price_hike",
            "label": "price hike / value loss",
            "count": 1,
            "rate": 0.07692307692307693
          },
          {
            "key": "refund",
            "label": "refund / billing dispute",
            "count": 1,
            "rate": 0.07692307692307693
          },
          {
            "key": "staff",
            "label": "staff conduct",
            "count": 1,
            "rate": 0.07692307692307693
          }
        ],
        "affectedLocations": 1,
        "topAffectedCities": [
          {
            "city": "Asheville",
            "state": "NC",
            "baselineRating": 3.6,
            "windowRating": 1.4,
            "windowReviews": 10
          }
        ],
        "sampleQuotes": [
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2025-01",
            "stars": 1,
            "text": "Huh cap was broken off vehicle and spoke to the manager sawyer after going back and forth with text messages finally a phone call and his solution was to tell me my hub cap was already broken and proceeded to give me “free car washes” instead of taking accountability and helping come to a fair resolution. Why offer me car washes if my hub cap was “already broken” according to him. Drove all the way back to collect my hubcap piece which apparently was already broken and not on my vehicle. Very unprofessional behavior. Outside dirty. Would not recommend. Update ….the offered a refund because I h"
          }
        ]
      },
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2025-05",
        "endMonth": "2025-08",
        "extremeMonth": "2025-07",
        "baselineValue": 3.375,
        "windowValue": 2.6666666666666665,
        "extremeValue": 2.111111111111111,
        "durationMonths": 4,
        "themes": [
          {
            "key": "price_hike",
            "label": "price hike / value loss",
            "count": 1,
            "rate": 0.09090909090909091
          },
          {
            "key": "refund",
            "label": "refund / billing dispute",
            "count": 1,
            "rate": 0.09090909090909091
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2025-08",
            "stars": 1,
            "text": "I swiped my car two times for the 5$ self service that machine charged me 20$ twice"
          },
          {
            "city": "Asheville",
            "state": "NC",
            "ym": "2025-08",
            "stars": 1,
            "text": "Awful wash - waste of money. I purchased a month of the highest cost wash and ran my truck through it yesterday, 2 times. First time on the right side wash bay then when I got to my destination 10 minutes down the road and saw how bad the truck looked- like it had not even been washed - I thought maybe there was a problem with the right side bay so a few hours later I went back and ran through the left side bay. Here are pictures from both washes. Can you tell a difference? No where even close to clean. I don’t know if they are skimping on chemicals or if the wash is just not effective. I supp"
          }
        ]
      },
      {
        "metric": "rating",
        "direction": "rise",
        "startMonth": "2025-12",
        "endMonth": "2026-04",
        "extremeMonth": "2026-02",
        "baselineValue": 3.375,
        "windowValue": 4.137931034482759,
        "extremeValue": 4.296296296296297,
        "durationMonths": 5,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 2.25,
    "avgCompetitorsRing3": 14.5,
    "avgCompetitorsRing5": 29.75,
    "medianRing1": 2.5,
    "medianRing3": 14.5,
    "medianRing5": 26.5
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 6,
      "avgRating": 3.6666666666666665
    },
    {
      "month": "2024-02",
      "reviews": 10,
      "avgRating": 2.1
    },
    {
      "month": "2024-03",
      "reviews": 5,
      "avgRating": 2.8
    },
    {
      "month": "2024-04",
      "reviews": 5,
      "avgRating": 3.4
    },
    {
      "month": "2024-05",
      "reviews": 6,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2024-06",
      "reviews": 5,
      "avgRating": 4.4
    },
    {
      "month": "2024-07",
      "reviews": 7,
      "avgRating": 2.4285714285714284
    },
    {
      "month": "2024-08",
      "reviews": 6,
      "avgRating": 3.3333333333333335
    },
    {
      "month": "2024-09",
      "reviews": 4,
      "avgRating": 4.25
    },
    {
      "month": "2024-10",
      "reviews": 2,
      "avgRating": 3.5
    },
    {
      "month": "2024-11",
      "reviews": 4,
      "avgRating": 3
    },
    {
      "month": "2024-12",
      "reviews": 7,
      "avgRating": 1
    },
    {
      "month": "2025-01",
      "reviews": 3,
      "avgRating": 1
    },
    {
      "month": "2025-03",
      "reviews": 3,
      "avgRating": 3.3333333333333335
    },
    {
      "month": "2025-04",
      "reviews": 3,
      "avgRating": 3.6666666666666665
    },
    {
      "month": "2025-05",
      "reviews": 4,
      "avgRating": 4
    },
    {
      "month": "2025-06",
      "reviews": 3,
      "avgRating": 1.3333333333333333
    },
    {
      "month": "2025-07",
      "reviews": 5,
      "avgRating": 2
    },
    {
      "month": "2025-08",
      "reviews": 6,
      "avgRating": 3
    },
    {
      "month": "2025-09",
      "reviews": 1,
      "avgRating": 3
    },
    {
      "month": "2025-10",
      "reviews": 8,
      "avgRating": 3.375
    },
    {
      "month": "2025-11",
      "reviews": 9,
      "avgRating": 4.555555555555555
    },
    {
      "month": "2025-12",
      "reviews": 3,
      "avgRating": 2.3333333333333335
    },
    {
      "month": "2026-01",
      "reviews": 6,
      "avgRating": 4.5
    },
    {
      "month": "2026-02",
      "reviews": 9,
      "avgRating": 4.555555555555555
    },
    {
      "month": "2026-03",
      "reviews": 6,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2026-04",
      "reviews": 5,
      "avgRating": 4.4
    }
  ],
  "states": [
    {
      "state": "North Carolina",
      "stateCode": "NC",
      "locationCount": 4,
      "reviewsTotal": 542,
      "avgRating": 3.253136531365313
    }
  ],
  "locations": [
    {
      "placeId": "ChIJi2g0qp7zWYgRAF75uY207mo",
      "title": "Car Wash Wizards | 448 Swannanoa River Road",
      "street": "448 Swannanoa River Rd",
      "city": "Asheville",
      "state": "North Carolina",
      "stateCode": "NC",
      "zip": "28805",
      "lat": 35.579097,
      "lng": -82.5134149,
      "totalScore": 3,
      "reviewsCount": 263,
      "reviewsDistribution": {
        "oneStar": 83,
        "twoStar": 23,
        "threeStar": 39,
        "fourStar": 41,
        "fiveStar": 77
      },
      "scoredReviews": 42,
      "dominantFormat": "inbay_automatic",
      "formatRates": {
        "express_tunnel": 0.07142857142857142,
        "full_service": 0,
        "self_serve_bay": 0.42857142857142855,
        "inbay_automatic": 0.023809523809523808,
        "hand_wash": 0.023809523809523808,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.6666666666666666,
        "wait_time": 0,
        "result_quality": 0.6428571428571429,
        "staff": 0,
        "equipment_working": 0.07692307692307693,
        "cleanliness_of_facility": 0.14285714285714285,
        "membership_value": 0.5
      },
      "damageRate": 0,
      "membershipCancellationRate": 0.25,
      "membershipMentionRate": 0.09523809523809523,
      "competitors": {
        "ring1Count": 2,
        "ring3Count": 19,
        "ring5Count": 22,
        "ring1AvgRating": 3.95,
        "ring3AvgRating": 4.553846153846154,
        "ring5AvgRating": 4.605882352941176
      }
    },
    {
      "placeId": "ChIJx6g4Ro3yWYgRVmvWdzorhGE",
      "title": "Car Wash Wizards | 1198 Hendersonville Rd (Previously Blue Ridge Laser Wash)",
      "street": "1198 Hendersonville Rd",
      "city": "Asheville",
      "state": "North Carolina",
      "stateCode": "NC",
      "zip": "28803",
      "lat": 35.5304354,
      "lng": -82.5283313,
      "totalScore": 3.6,
      "reviewsCount": 166,
      "reviewsDistribution": {
        "oneStar": 43,
        "twoStar": 3,
        "threeStar": 14,
        "fourStar": 27,
        "fiveStar": 79
      },
      "scoredReviews": 32,
      "dominantFormat": "inbay_automatic",
      "formatRates": {
        "express_tunnel": 0.0625,
        "full_service": 0,
        "self_serve_bay": 0.09375,
        "inbay_automatic": 0.09375,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.2857142857142857,
        "wait_time": -1,
        "result_quality": -0.15384615384615385,
        "staff": 0.14285714285714285,
        "equipment_working": -0.4,
        "cleanliness_of_facility": -0.3333333333333333,
        "membership_value": -0.14285714285714285
      },
      "damageRate": 0.03125,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.25,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 22,
        "ring5Count": 44,
        "ring1AvgRating": 5,
        "ring3AvgRating": 4.653333333333333,
        "ring5AvgRating": 4.524324324324325
      }
    },
    {
      "placeId": "ChIJXxFdFn_xWYgRCip_nKhBjik",
      "title": "Car Wash Wizards | 149 Old Charlotte Highway",
      "street": "226 Charlotte Hwy",
      "city": "Asheville",
      "state": "North Carolina",
      "stateCode": "NC",
      "zip": "28803",
      "lat": 35.551858,
      "lng": -82.4733463,
      "totalScore": 3.2,
      "reviewsCount": 83,
      "reviewsDistribution": {
        "oneStar": 21,
        "twoStar": 10,
        "threeStar": 10,
        "fourStar": 17,
        "fiveStar": 25
      },
      "scoredReviews": 16,
      "dominantFormat": "inbay_automatic",
      "formatRates": {
        "express_tunnel": 0.125,
        "full_service": 0,
        "self_serve_bay": 0.125,
        "inbay_automatic": 0.0625,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -1,
        "wait_time": 0,
        "result_quality": -0.2727272727272727,
        "staff": 1,
        "equipment_working": -0.6666666666666666,
        "cleanliness_of_facility": -1,
        "membership_value": -1
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.125,
      "competitors": {
        "ring1Count": 0,
        "ring3Count": 7,
        "ring5Count": 24,
        "ring1AvgRating": null,
        "ring3AvgRating": 4.4799999999999995,
        "ring5AvgRating": 4.427777777777778
      }
    },
    {
      "placeId": "ChIJeUg5AbL1WYgR2hBxAToSUZQ",
      "title": "Car Wash Wizards | 515 Merrimon Ave",
      "street": "515 Merrimon Ave",
      "city": "Asheville",
      "state": "North Carolina",
      "stateCode": "NC",
      "zip": "28804",
      "lat": 35.6163915,
      "lng": -82.5542364,
      "totalScore": 3.7,
      "reviewsCount": 30,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 1,
        "threeStar": 1,
        "fourStar": 3,
        "fiveStar": 17
      },
      "scoredReviews": 27,
      "dominantFormat": "inbay_automatic",
      "formatRates": {
        "express_tunnel": 0.07407407407407407,
        "full_service": 0,
        "self_serve_bay": 0.037037037037037035,
        "inbay_automatic": 0.1111111111111111,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0,
        "wait_time": 1,
        "result_quality": -0.047619047619047616,
        "staff": 1,
        "equipment_working": -0.5,
        "cleanliness_of_facility": 0,
        "membership_value": 1
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.14814814814814814,
      "competitors": {
        "ring1Count": 3,
        "ring3Count": 10,
        "ring5Count": 29,
        "ring1AvgRating": 4.2,
        "ring3AvgRating": 4.644444444444444,
        "ring5AvgRating": 4.423809523809524
      }
    }
  ]
}