{ "apiVersion": 1, "self": "https://washindex.com/api/chains/caliber-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/caliber-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "caliber-car-wash", "chain": { "name": "Caliber Car Wash", "website": "calibercarwash.com", "locationCount": 64 }, "generatedAt": "2026-05-24T17:09:07.596Z", "summary": { "locationCount": 64, "totalReviews": 85104, "avgRating": 4.751164457604812, "scoredReviews": 30563, "spamFlagged": 11, "statesServed": 7, "dominantFormat": "express_tunnel", "damageRate": 0.015639825933318065, "membershipMentionRate": 0.10394921964466838, "membershipCancellationRate": 0.12999685237645578, "membershipUnlimitedRate": 0.17437834435001573, "upsellPressureRate": 0.0034355266171514575 }, "formatRates": { "express_tunnel": 0.02823675686287341, "full_service": 0.009357720119098255, "self_serve_bay": 0.011746229100546412, "inbay_automatic": 0.0012433334423976705, "hand_wash": 0.006674737427608547, "detail_shop": 0.006053070706409711, "mobile_service": 0.000196315806694369, "truck_rv_fleet": 0.0010797369368190294 }, "aspectScores": { "price": 0.24687330070690594, "wait_time": 0.5905511811023622, "result_quality": 0.6693094095556019, "staff": 0.9037521815008726, "equipment_working": -0.17793964620187305, "cleanliness_of_facility": 0.8211678832116789, "membership_value": 0.19874147876245413 }, "aspectVolume": { "price": 1839, "wait_time": 1143, "result_quality": 9586, "staff": 22920, "equipment_working": 1922, "cleanliness_of_facility": 1644, "membership_value": 1907 }, "amenities": { "has_free_vacuums": 0.05398684684095148, "has_paid_vacuums": 0.008605176193436509, "has_mat_cleaner": 0.012302457219513792, "has_dog_wash": 0.00006543860223145633, "has_air_dryer": 0.013545790661911462, "has_hand_dry": 0.001145175539050486, "uses_ceramic_spray": 0.0016686843569021367, "uses_triple_foam": 0.0000981579033471845, "uses_spot_free_rinse": 0.000196315806694369, "uses_underbody_wash": 0.00045807021562019437, "uses_tire_shine": 0.0067401760298400025, "water_reclamation_mentioned": 0.00013087720446291267, "app_mentioned": 0.00026175440892582533, "license_plate_recognition": 0.0027811405948368942 }, "priceTier": { "cheap": 382, "fair": 482, "expensive": 320 }, "topStrengths": [ { "aspect": "staff", "score": 0.9037521815008726, "mentions": 22920, "posMentions": 21805, "snippets": [ "Good workers nia is very sweet bad wash to strong", "It was a car wash, the 2 staff were super nice. Some places the dirt just get smudged around. So thank you Jeremy and Skyler, I think" ] }, { "aspect": "cleanliness_of_facility", "score": 0.8211678832116789, "mentions": 1644, "posMentions": 1497, "snippets": [ "Great vacuum and post wash cleaning facilities", "Wash is just ok but the vacuums are great and the facilities are clean" ] }, { "aspect": "result_quality", "score": 0.6693094095556019, "mentions": 9586, "posMentions": 7915, "snippets": [ "Izzy was wonderful customer service Pretty good wash and vacuum are strong.", "Friendly staff and great washes. Plenty of cleaning supplies to clean your interior." ] }, { "aspect": "wait_time", "score": 0.5905511811023622, "mentions": 1143, "posMentions": 909, "snippets": [ "Good experience! The service was fast and employee JJ was very helpful. 💯", "Very organized and clean. Got in and out quick. Cleaning supplies available if need be. Car wash cleaned well." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.17793964620187305, "mentions": 1922, "negMentions": 1126, "snippets": [ "Equipment always broken, either the wash or the vacuums", "Wash is ok but vacuums are horrible. Not worth the money." ] }, { "aspect": "membership_value", "score": 0.19874147876245413, "mentions": 1907, "negMentions": 756, "snippets": [ "Pre wash station no water or cleaner. Vacuum station not working. Not happy. May need to cancel.", "Pay monthly but have to wait in our Express line while others r just paying for a single wash and they get through before we do." ] }, { "aspect": "price", "score": 0.24687330070690594, "mentions": 1839, "negMentions": 692, "snippets": [ "Wash is ok but vacuums are horrible. Not worth the money.", "The car wash didn't make our car clean with the most expensive wash." ] }, { "aspect": "wait_time", "score": 0.5905511811023622, "mentions": 1143, "negMentions": 234, "snippets": [ "Not enough towels. I sat there for 20 minutes waiting. They said they were running short.", "Vacuums and compressed air work great, but they often open 10-15 minutes late in the morning." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 4.621407333994053, "windowValue": 4.135471204188482, "extremeValue": 4.101715170844404, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 79, "rate": 0.286231884057971 }, { "key": "damage", "label": "vehicle damage", "count": 35, "rate": 0.12681159420289856 }, { "key": "equipment", "label": "broken equipment", "count": 29, "rate": 0.10507246376811594 }, { "key": "staff", "label": "staff conduct", "count": 26, "rate": 0.09420289855072464 }, { "key": "refund", "label": "refund / billing dispute", "count": 23, "rate": 0.08333333333333333 } ], "affectedLocations": 13, "topAffectedCities": [ { "city": "Grand Prairie", "state": "TX", "baselineRating": 4.7, "windowRating": 2.2857142857142856, "windowReviews": 28 }, { "city": "Marietta", "state": "GA", "baselineRating": 4.8, "windowRating": 2.3, "windowReviews": 10 }, { "city": "Kill Devil Hills", "state": "NC", "baselineRating": 4.8, "windowRating": 2.5714285714285716, "windowReviews": 14 }, { "city": "Mableton", "state": "GA", "baselineRating": 4.8, "windowRating": 2.625, "windowReviews": 8 }, { "city": "Snellville", "state": "GA", "baselineRating": 4.6, "windowRating": 2.7857142857142856, "windowReviews": 14 }, { "city": "Douglasville", "state": "GA", "baselineRating": 4.7, "windowRating": 2.8333333333333335, "windowReviews": 12 } ], "sampleQuotes": [ { "city": "Arlington", "state": "TX", "ym": "2026-01", "stars": 1, "text": "Asked to cancel subscription many times. Has not done anything about it." }, { "city": "Duncanville", "state": "TX", "ym": "2026-03", "stars": 1, "text": "BEWARE IF YOUR CAR IS DAMAGED BY CARWASH THEY REFUSE TO TAKE RESPONSIBILITY; DO NOT RESPOND TO EMAILS EVEN THO' THEY SAY THEY RESPOND WITHIN 24 HOURS; AND NO ONE ANSWERS THE MAIN NUMBER OR RESPONDS TO VOICEMAILS!!!!!!!!!!!!!!! Went thru the car wash on Jan. 17, 2026 & it ripped off the right front fiberglass fender of my 2020 Toyota Camry that has never had damage. I know they have internal cameras & caught the damage because the car wash stopped & then it restarted. I'm 67 yrs old, & wear hearing aids, but I did hear it when it happened. I've emailed Caliber the pictures & made a claim...BUT " }, { "city": "Arlington", "state": "TX", "ym": "2026-02", "stars": 1, "text": "Worst car wash I have ever been to. Spent $19 for it to still be dirty. It almost ripped off my drivers side mirror and made little scratches on my paint. Won’t ever be returning especially with a sign that says they aren’t responsible for any damage their car wash does to your vehicle. What a joke." }, { "city": "Arlington", "state": "TX", "ym": "2026-01", "stars": 1, "text": "I went through their car wash and it damaged my side mirror. I filed a claim and got told there’s nothing they can do which really sucks because I’ve been going to that car wash for over a year. Never again tho (and no it won’t just pop back together)" } ], "ownership": { "rate": 0.014492753623188406, "count": 4, "priorBrand": "Clean Express Auto Wash", "priorBrandCount": 1, "priorBrandShare": 0.25 } }, { "metric": "volume", "direction": "rise", "startMonth": "2024-01", "endMonth": "2024-11", "extremeMonth": "2024-06", "baselineValue": 952, "windowValue": 3600.4545454545455, "extremeValue": 4706, "durationMonths": 11, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "drop", "startMonth": "2025-12", "endMonth": "2026-04", "extremeMonth": "2026-01", "baselineValue": 952, "windowValue": 379.4, "extremeValue": 362.3333333333333, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 88, "rate": 0.2691131498470948 }, { "key": "damage", "label": "vehicle damage", "count": 43, "rate": 0.13149847094801223 }, { "key": "equipment", "label": "broken equipment", "count": 33, "rate": 0.10091743119266056 }, { "key": "staff", "label": "staff conduct", "count": 32, "rate": 0.09785932721712538 }, { "key": "refund", "label": "refund / billing dispute", "count": 27, "rate": 0.08256880733944955 } ], "affectedLocations": 12, "topAffectedCities": [ { "city": "Mableton", "state": "GA", "baselineRating": 4.8, "windowRating": 2.3, "windowReviews": 10 }, { "city": "Grand Prairie", "state": "TX", "baselineRating": 4.7, "windowRating": 2.3548387096774195, "windowReviews": 31 }, { "city": "Douglasville", "state": "GA", "baselineRating": 4.7, "windowRating": 2.6923076923076925, "windowReviews": 13 }, { "city": "Marietta", "state": "GA", "baselineRating": 4.8, "windowRating": 2.75, "windowReviews": 12 }, { "city": "Snellville", "state": "GA", "baselineRating": 4.6, "windowRating": 2.8125, "windowReviews": 16 }, { "city": "Columbus", "state": "GA", "baselineRating": 4.8, "windowRating": 2.8181818181818183, "windowReviews": 22 } ], "sampleQuotes": [ { "city": "Arlington", "state": "TX", "ym": "2026-01", "stars": 1, "text": "Asked to cancel subscription many times. Has not done anything about it." }, { "city": "Duncanville", "state": "TX", "ym": "2026-03", "stars": 1, "text": "BEWARE IF YOUR CAR IS DAMAGED BY CARWASH THEY REFUSE TO TAKE RESPONSIBILITY; DO NOT RESPOND TO EMAILS EVEN THO' THEY SAY THEY RESPOND WITHIN 24 HOURS; AND NO ONE ANSWERS THE MAIN NUMBER OR RESPONDS TO VOICEMAILS!!!!!!!!!!!!!!! Went thru the car wash on Jan. 17, 2026 & it ripped off the right front fiberglass fender of my 2020 Toyota Camry that has never had damage. I know they have internal cameras & caught the damage because the car wash stopped & then it restarted. I'm 67 yrs old, & wear hearing aids, but I did hear it when it happened. I've emailed Caliber the pictures & made a claim...BUT " }, { "city": "Arlington", "state": "TX", "ym": "2026-02", "stars": 1, "text": "Worst car wash I have ever been to. Spent $19 for it to still be dirty. It almost ripped off my drivers side mirror and made little scratches on my paint. Won’t ever be returning especially with a sign that says they aren’t responsible for any damage their car wash does to your vehicle. What a joke." }, { "city": "Arlington", "state": "TX", "ym": "2026-01", "stars": 1, "text": "I went through their car wash and it damaged my side mirror. I filed a claim and got told there’s nothing they can do which really sucks because I’ve been going to that car wash for over a year. Never again tho (and no it won’t just pop back together)" } ], "ownership": { "rate": 0.012232415902140673, "count": 4, "priorBrand": "Clean Express Auto Wash", "priorBrandCount": 1, "priorBrandShare": 0.25 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.375, "avgCompetitorsRing3": 29.6875, "avgCompetitorsRing5": 56.5, "medianRing1": 5, "medianRing3": 23, "medianRing5": 36.5 }, "timeseries": [ { "month": "2024-01", "reviews": 3552, "avgRating": 4.887387387387387 }, { "month": "2024-02", "reviews": 4147, "avgRating": 4.886906197251025 }, { "month": "2024-03", "reviews": 3724, "avgRating": 4.876476906552094 }, { "month": "2024-04", "reviews": 4354, "avgRating": 4.847496554892054 }, { "month": "2024-05", "reviews": 4414, "avgRating": 4.866787494336203 }, { "month": "2024-06", "reviews": 5337, "avgRating": 4.884954094060333 }, { "month": "2024-07", "reviews": 4367, "avgRating": 4.882986031600641 }, { "month": "2024-08", "reviews": 3212, "avgRating": 4.839663760896638 }, { 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