{ "apiVersion": 1, "self": "https://washindex.com/api/chains/brown-bear-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/brown-bear-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "brown-bear-car-wash", "chain": { "name": "Brown Bear Car Wash", "website": "brownbear.com", "locationCount": 48 }, "generatedAt": "2026-05-24T17:24:18.873Z", "summary": { "locationCount": 48, "totalReviews": 23766, "avgRating": 4.3130101826138185, "scoredReviews": 2310, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.06926406926406926, "membershipMentionRate": 0.08311688311688312, "membershipCancellationRate": 0.08854166666666667, "membershipUnlimitedRate": 0.2916666666666667, "upsellPressureRate": 0.006926406926406926 }, "formatRates": { "express_tunnel": 0.10476190476190476, "full_service": 0.009523809523809525, "self_serve_bay": 0.10043290043290043, "inbay_automatic": 0.01774891774891775, "hand_wash": 0.02077922077922078, "detail_shop": 0.003463203463203463, "mobile_service": 0, "truck_rv_fleet": 0.006060606060606061 }, "aspectScores": { "price": -0.15, "wait_time": 0.3032258064516129, "result_quality": 0.36731107205623903, "staff": 0.5949519230769231, "equipment_working": -0.5113636363636364, "cleanliness_of_facility": 0.8095238095238095, "membership_value": 0.3787878787878788 }, "aspectVolume": { "price": 440, "wait_time": 310, "result_quality": 1138, "staff": 832, "equipment_working": 264, "cleanliness_of_facility": 147, "membership_value": 132 }, "amenities": { "has_free_vacuums": 0.06926406926406926, "has_paid_vacuums": 0.03896103896103896, "has_mat_cleaner": 0.0004329004329004329, "has_dog_wash": 0, "has_air_dryer": 0.005627705627705628, "has_hand_dry": 0.005194805194805195, "uses_ceramic_spray": 0.0017316017316017316, "uses_triple_foam": 0.0004329004329004329, "uses_spot_free_rinse": 0.0008658008658008658, "uses_underbody_wash": 0.003896103896103896, "uses_tire_shine": 0.0021645021645021645, "water_reclamation_mentioned": 0.0008658008658008658, "app_mentioned": 0.003896103896103896, "license_plate_recognition": 0.003896103896103896 }, "priceTier": { "cheap": 53, "fair": 103, "expensive": 155 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.8095238095238095, "mentions": 147, "posMentions": 133, "snippets": [ "Vaccum machines are quite powerful. Clean location.", "It's a nice place. Clean. Equipment works good. Not a bad place to wash your car" ] }, { "aspect": "staff", "score": 0.5949519230769231, "mentions": 832, "posMentions": 662, "snippets": [ "Nice new car wash with friendly staff. Prices are little high compared to other car washes.", "Staff are friendly and the wash does its job. They also provide protectors for your license plates in case the wash bends them." ] }, { "aspect": "membership_value", "score": 0.3787878787878788, "mentions": 132, "posMentions": 90, "snippets": [ "Not sure I like the washes but it gets the car clean enough for the convenience, especially with the membership.", "I have a membership here and I love the service. I've had my rear windshield wipers torn off twice, but it's still worth it." ] }, { "aspect": "result_quality", "score": 0.36731107205623903, "mentions": 1138, "posMentions": 757, "snippets": [ "It's a higher quality car wash place than most in the area.", "Good place for car washing, need only to add dry air pressure" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5113636363636364, "mentions": 264, "negMentions": 199, "snippets": [ "The machine ran me into the car in front of me multiple times. Minimal damage but ...", "NO SOAP! Used the so called High Pressure Soap... but there was no soap! After 10 mins, gave up." ] }, { "aspect": "price", "score": -0.15, "mentions": 440, "negMentions": 251, "snippets": [ "Vaccum ain't free; initial water wash is not sufficient", "Honestly its a clean great place. Had to downgrade them. Way too expensive now 1$ a minute!!!" ] }, { "aspect": "wait_time", "score": 0.3032258064516129, "mentions": 310, "negMentions": 107, "snippets": [ "Not enough vacuums, people are taking there time while others are waiting", "The line took 15 minutes and the car wash shut off for 5 minutes. Was not offered another car wash or coupon to compensate me for my time. The wash was not very good. Still had dirt on the roof." ] }, { "aspect": "result_quality", "score": 0.36731107205623903, "mentions": 1138, "negMentions": 339, "snippets": [ "Car wash is not as good as the Shoreline location", "Vaccum ain't free; initial water wash is not sufficient" ] } ], "executiveSummary": { "anomalies": [] }, "competitorAverages": { "avgCompetitorsRing1": 6.458333333333333, "avgCompetitorsRing3": 27.9375, "avgCompetitorsRing5": 51.375, "medianRing1": 5, "medianRing3": 25, "medianRing5": 54 }, "timeseries": [ { "month": "2024-01", "reviews": 114, "avgRating": 4.0964912280701755 }, { "month": "2024-02", "reviews": 165, "avgRating": 4.236363636363636 }, { "month": "2024-03", "reviews": 202, "avgRating": 4.415841584158416 }, { "month": "2024-04", "reviews": 168, "avgRating": 4.279761904761905 }, { "month": "2024-05", "reviews": 178, "avgRating": 4.426966292134831 }, { "month": "2024-06", "reviews": 147, "avgRating": 4.210884353741497 }, { "month": "2024-07", "reviews": 189, "avgRating": 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