{ "apiVersion": 1, "self": "https://washindex.com/api/chains/bridge-auto-spa.json", "humanUrl": "https://washindex.com/car-wash-chains/bridge-auto-spa", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "bridge-auto-spa", "chain": { "name": "Bridge Auto Spa", "website": "slue.io", "locationCount": 4 }, "generatedAt": "2026-05-24T20:25:17.966Z", "summary": { "locationCount": 4, "totalReviews": 864, "avgRating": 3.9608796296296296, "scoredReviews": 63, "spamFlagged": 0, "statesServed": 3, "dominantFormat": "detail_shop", "damageRate": 0.15873015873015872, "membershipMentionRate": 0.047619047619047616, "membershipCancellationRate": 0, "membershipUnlimitedRate": 0, "upsellPressureRate": 0.015873015873015872 }, "formatRates": { "express_tunnel": 0.1111111111111111, "full_service": 0.07936507936507936, "self_serve_bay": 0.1111111111111111, "inbay_automatic": 0.047619047619047616, "hand_wash": 0.015873015873015872, "detail_shop": 0, "mobile_service": 0, "truck_rv_fleet": 0 }, "aspectScores": { "price": 0.5652173913043478, "wait_time": 0.4, "result_quality": 0.10256410256410256, "staff": -0.21739130434782608, "equipment_working": -0.2727272727272727, "cleanliness_of_facility": 0.25, "membership_value": 0.3333333333333333 }, "aspectVolume": { "price": 23, "wait_time": 10, "result_quality": 39, "staff": 23, "equipment_working": 11, "cleanliness_of_facility": 8, "membership_value": 3 }, "amenities": { "has_free_vacuums": 0.015873015873015872, "has_paid_vacuums": 0, "has_mat_cleaner": 0, "has_dog_wash": 0, "has_air_dryer": 0.015873015873015872, "has_hand_dry": 0, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0, "uses_tire_shine": 0.015873015873015872, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0 }, "priceTier": { "cheap": 5, "fair": 13, "expensive": 4 }, "topStrengths": [], "topComplaints": [], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-03", "extremeMonth": "2026-02", "baselineValue": 4, "windowValue": 3.3529411764705883, "extremeValue": 3.25, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.14285714285714285 }, { "key": "equipment", "label": "broken equipment", "count": 1, "rate": 0.14285714285714285 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.14285714285714285 }, { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.14285714285714285 }, { "key": "closed", "label": "closed or non-operational", "count": 1, "rate": 0.14285714285714285 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Houston", "state": "TX", "ym": "2026-03", "stars": 1, "text": "The drive thru car wash is broken!!!😭😭😭. I'm so disappointed 😞. I wonder how long it will take to get fixed. I drove up today at 1:56pm to wash my car and the entry was blocked by cones. And the wash is visibly damaged. Some vehicle too big for the wash, the big vehicle must have went in and broke everything🫠" }, { "city": "Clifton Heights", "state": "PA", "ym": "2026-01", "stars": 1, "text": "Extremely bad experience. This is the second time in a row I come here and find the place closed or completely blocked with traffic, with ZERO notice or respect for customers’ time. There is no sign, no warning, no communication at all. You just waste your time and fuel for nothing. What makes this even worse is that I am paying for a MONTHLY MEMBERSHIP, yet I get treated like this. Totally unacceptable. On top of that, when they are open, the car wash quality is poor and does NOT clean the car properly. Bad management, terrible organization, no respect for customers. I absolutely do NOT recom" } ] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.5, "avgCompetitorsRing3": 49.25, "avgCompetitorsRing5": 110.25, "medianRing1": 5.5, "medianRing3": 54.5, "medianRing5": 72 }, "timeseries": [ { "month": "2024-01", "reviews": 5, "avgRating": 3.2 }, { "month": "2024-02", "reviews": 6, "avgRating": 3.8333333333333335 }, { "month": "2024-03", "reviews": 6, "avgRating": 4 }, { "month": "2024-04", "reviews": 5, "avgRating": 4.6 }, { "month": "2024-05", "reviews": 8, "avgRating": 4.25 }, { "month": "2024-06", "reviews": 7, "avgRating": 4 }, { "month": "2024-07", "reviews": 2, "avgRating": 5 }, { "month": "2024-08", "reviews": 4, "avgRating": 4.25 }, { "month": "2024-09", "reviews": 4, "avgRating": 2 }, { "month": "2024-10", "reviews": 8, "avgRating": 3.5 }, { "month": "2024-11", "reviews": 2, "avgRating": 3 }, { "month": "2024-12", "reviews": 3, "avgRating": 5 }, { "month": "2025-01", "reviews": 4, "avgRating": 4 }, { "month": "2025-02", "reviews": 3, 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