{ "apiVersion": 1, "self": "https://washindex.com/api/chains/blue-penguin-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/blue-penguin-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "blue-penguin-car-wash", "chain": { "name": "Blue Penguin Car Wash", "website": "bluepenguincarwash.com", "locationCount": 4 }, "generatedAt": "2026-05-24T19:20:42.940Z", "summary": { "locationCount": 4, "totalReviews": 2301, "avgRating": 4.463016079965233, "scoredReviews": 1107, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.013550135501355014, "membershipMentionRate": 0.08401084010840108, "membershipCancellationRate": 0.21505376344086022, "membershipUnlimitedRate": 0.0967741935483871, "upsellPressureRate": 0.0027100271002710027 }, "formatRates": { "express_tunnel": 0.025293586269196026, "full_service": 0.04155374887082204, "self_serve_bay": 0.008130081300813009, "inbay_automatic": 0, "hand_wash": 0.028003613369467027, "detail_shop": 0.06052393857271906, "mobile_service": 0, "truck_rv_fleet": 0.0009033423667570009 }, "aspectScores": { "price": 0.15151515151515152, "wait_time": 0.3684210526315789, "result_quality": 0.7220902612826603, "staff": 0.8824130879345603, "equipment_working": -0.4772727272727273, "cleanliness_of_facility": 0.9310344827586207, "membership_value": 0.03333333333333333 }, "aspectVolume": { "price": 66, "wait_time": 38, "result_quality": 421, "staff": 978, "equipment_working": 44, "cleanliness_of_facility": 29, "membership_value": 60 }, "amenities": { "has_free_vacuums": 0.03071364046973803, "has_paid_vacuums": 0.006323396567299007, "has_mat_cleaner": 0.008130081300813009, "has_dog_wash": 0, "has_air_dryer": 0.008130081300813009, "has_hand_dry": 0.0018066847335140017, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0009033423667570009, "uses_tire_shine": 0.03432700993676603, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0.0027100271002710027 }, "priceTier": { "cheap": 12, "fair": 20, "expensive": 6 }, "topStrengths": [ { "aspect": "staff", "score": 0.8824130879345603, "mentions": 978, "posMentions": 920, "snippets": [ "Detail guy Antonio was very helpful and quick.", "Nick was the great professional today in my car. It left the headlights shining!!" ] }, { "aspect": "result_quality", "score": 0.7220902612826603, "mentions": 421, "posMentions": 358, "snippets": [ "Keeps my car looking good great service 🫶🏾💪🏾💙", "Nick was the great professional today in my car. It left the headlights shining!!" ] }, { "aspect": "price", "score": 0.15151515151515152, "mentions": 66, "posMentions": 38, "snippets": [ "They do a good job for a good price for what they do. If you buy a Boy Scout discount card you get $5 off the top 2 washes.", "I love Blue Penguin. My daughter and I used to go as a prize when she does something good. Lol win/win. Washes great, vacuums included. Decent price. If we didn't move I'd still be a member. :)" ] } ], "topComplaints": [ { "aspect": "membership_value", "score": 0.03333333333333333, "mentions": 60, "negMentions": 28, "snippets": [ "They have been charging me a monthly fee without my approval.", "This is ridiculous. I asked to cancel 2 days ago. No confirmation." ] }, { "aspect": "price", "score": 0.15151515151515152, "mentions": 66, "negMentions": 28, "snippets": [ "For $15 I expected windex and more rags to dry the car.", "Didn’t clean the car as it was suppose to be done. Went to the vacuum station , & we ran into having dirty rags , no spray for the inside of the car , tires not clean , & I believe I went through mud . Still didn’t get it off . Waste of 25 dollars" ] }, { "aspect": "result_quality", "score": 0.7220902612826603, "mentions": 421, "negMentions": 54, "snippets": [ "Didn't even get the bird poop off my windshield", "For $15 I expected windex and more rags to dry the car." ] }, { "aspect": "staff", "score": 0.8824130879345603, "mentions": 978, "negMentions": 57, "snippets": [ "Jennifer need more staff only had one guy washing the car.", "The staff here is very rude and customer service is very poor Take your business elsewhere" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 4.59375, "windowValue": 4.105263157894737, "extremeValue": 3.75, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.16666666666666666 }, { "key": "wait", "label": "wait time / slow throughput", "count": 1, "rate": 0.16666666666666666 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Douglasville", "state": "GA", "ym": "2024-02", "stars": 2, "text": "First time trying this Douglasville Carwash and disappointed! Spent $55 for exterior and interior service only to wait over an hour and another car exterior and interior serviced and left before my car. There was one only car in interior being processed when I arrived with 1 guy working.. My car was in the bay for interior about 10-15mins waiting before the next car arrived.. That car was serviced & interior completed ahead of mine. Then they began working on the 3rd car in the interim. I spoke to Matthew about it to have them complete my car. Needless to mention there are still spots, smears," }, { "city": "Griffin", "state": "GA", "ym": "2024-02", "stars": 2, "text": "Loved this car wash. But the past 2 times my car has gotten stuck in the same spot. The first time we were thankfully able to get out without any damage. Unfortunately, today we got stuck in the same spot and the equipment pushed the car behind us into our car. I now have a softball sized dent on the back of the 2024 car that I’ve had for a month." } ] }, { "metric": "rating", "direction": "drop", "startMonth": "2025-06", "endMonth": "2025-09", "extremeMonth": "2025-07", "baselineValue": 4.59375, "windowValue": 4.2375, "extremeValue": 4.068322981366459, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 4, "rate": 0.3333333333333333 }, { "key": "refund", "label": "refund / billing dispute", "count": 3, "rate": 0.25 }, { "key": "damage", "label": "vehicle damage", "count": 2, "rate": 0.16666666666666666 }, { "key": "ownership_change", "label": "ownership transition", "count": 1, "rate": 0.08333333333333333 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.08333333333333333 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Marietta", "state": "GA", "ym": "2025-08", "stars": 1, "text": "Went for a wash on 7/20 and paid 10.99 for a single wash and to use the vacuums. Yesterday my card was charged 19.99 for the monthly plan. I didn't enroll in a plan. They apparently enrolled me without my knowledge and enrolled me in a plan that is MORE than what I paid for the original wash. I tried to setup an account online to see if I could cancel without calling them, but there isn't an easy way to setup an account unless you purchase a wash. Customer care refuses to refund me even though I haven't used the service. They are deceptive on the screens to auto enroll you in monthly wash prog" }, { "city": "Marietta", "state": "GA", "ym": "2025-08", "stars": 1, "text": "Came in for one single wash in July. Was signed up for a membership without my knowledge and just got charged. They refuse to give me a refund. This place sucks." }, { "city": "Douglasville", "state": "GA", "ym": "2025-07", "stars": 1, "text": "I went to car wash on July 4, 2025.The car wash scratch up my paint on my S550 Mercedes and ripped my door handle cover off. The management (Gabby) stated that she would get with the owner and get my vehicle fixed. I’m from Alabama and I’ve been getting the run around ever since then. Take your vehicle hear at your on risk." }, { "city": "Griffin", "state": "GA", "ym": "2025-08", "stars": 1, "text": "Got the max membership here after looking at the reviews thinking itd be a great place for my black camaro. How wrong could I be scratched my paint very badly, went thru with very visible dirty spots on my trunk and hood and watched the guy scrub a corvette in front of me to perfection then went on to half ahh mine. Cancelled asap DO NOT GO HERE!" } ], "ownership": { "rate": 0.08333333333333333, "count": 1, "priorBrand": "Safety Zone Car Wash - Mullins Distributing", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 39, "windowValue": 12.666666666666666, "extremeValue": 12, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.16666666666666666 }, { "key": "wait", "label": "wait time / slow throughput", "count": 1, "rate": 0.16666666666666666 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Douglasville", "state": "GA", "ym": "2024-02", "stars": 2, "text": "First time trying this Douglasville Carwash and disappointed! Spent $55 for exterior and interior service only to wait over an hour and another car exterior and interior serviced and left before my car. There was one only car in interior being processed when I arrived with 1 guy working.. My car was in the bay for interior about 10-15mins waiting before the next car arrived.. That car was serviced & interior completed ahead of mine. Then they began working on the 3rd car in the interim. I spoke to Matthew about it to have them complete my car. Needless to mention there are still spots, smears," }, { "city": "Griffin", "state": "GA", "ym": "2024-02", "stars": 2, "text": "Loved this car wash. But the past 2 times my car has gotten stuck in the same spot. The first time we were thankfully able to get out without any damage. Unfortunately, today we got stuck in the same spot and the equipment pushed the car behind us into our car. I now have a softball sized dent on the back of the 2024 car that I’ve had for a month." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2024-05", "endMonth": "2024-09", "extremeMonth": "2024-06", "baselineValue": 39, "windowValue": 102.2, "extremeValue": 123, "durationMonths": 5, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.5, "avgCompetitorsRing3": 24.25, "avgCompetitorsRing5": 39.75, "medianRing1": 5.5, "medianRing3": 21.5, "medianRing5": 19.5 }, "timeseries": [ { "month": "2024-01", "reviews": 8, "avgRating": 3.5 }, { "month": "2024-02", "reviews": 16, "avgRating": 4 }, { "month": "2024-03", "reviews": 14, "avgRating": 4.571428571428571 }, { "month": "2024-04", "reviews": 11, "avgRating": 3.909090909090909 }, { "month": "2024-05", "reviews": 151, "avgRating": 4.814569536423841 }, { "month": "2024-06", "reviews": 123, "avgRating": 4.91869918699187 }, { "month": "2024-07", 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