{
  "apiVersion": 1,
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  "humanUrl": "https://washindex.com/car-wash-chains/big-tuna-express-car-wash",
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  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
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        "Big tuna is one the best car washes in the city I enjoyed multiple experiences they all have great customer service including one of my favorite Daren",
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            "text": "Not a fan of doing things like this…… I’ve literally had my vehicle for two weeks. I took it through the Big Tuna car wash three times—twice on Schillinger and once at Springhill—and noticed scratches all over my brand new vehicle. Granted, it’s a black car, so imperfections are more noticeable, but there were micro-scratches all over it, even on the tail lights. I understood that there’s always some risk when going through a car wash, but then I found a six-inch scratch on the deck lid that you can actually feel with your fingernail. I didn’t notice it until after I left because I didn’t vacu"
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            "text": "Went to the car wash at the beginning of the month in September maybe around the 10th. Brand new 2024 Ford super duty XLT scratched up by the wash on the beds back panel. Thin scratches all the way across from left to right. Put in an incident report but have never heard back from the manager. After 3 or 4 weeks I finally got tired of waiting and got my truck buffed. Canceled my veteran car wash memberships. Don't think I'll be coming back here. If it was me I'd make the lead the manager. He seems to do more."
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            "text": "The kid ‘waving me in’ was incredibly rude and impatient!!! Even his co-worker cut him side-eyes over his behavior. He definitely needs some more hands on training…I definitely won’t be back, there are other locations that offer better customer service for the same price and quality of service."
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          {
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            "text": "Apparently, when the business closes at a certain time (today being noon), you will still be allowed to purchase a wash, but no one tells you that the vacuums automatically close down at that time. I was only met with, “Sorry. We closed at noon.” I would never have spent $15 on a wash had I been told by the employee helping me that I couldn’t utilize other things as well. Will not return."
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            "text": "Pathetic we went to New location on snow to use our free wash to see if it was worth getting there membership but it isn't even made yet so we go to Saraland location just to be told that snow Rd location was indeed open lies again so we won't be bothering even trying this carwash"
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