{ "apiVersion": 1, "self": "https://washindex.com/api/chains/autobell-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/autobell-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "autobell-car-wash", "chain": { "name": "Autobell Car Wash", "website": "autobell.com", "locationCount": 91 }, "generatedAt": "2026-05-24T17:17:57.059Z", "summary": { "locationCount": 91, "totalReviews": 43605, "avgRating": 3.9935167985322795, "scoredReviews": 9917, "spamFlagged": 0, "statesServed": 5, "dominantFormat": "full_service", "damageRate": 0.019864878491479276, "membershipMentionRate": 0.0598971463144096, "membershipCancellationRate": 0.10101010101010101, "membershipUnlimitedRate": 0.41245791245791247, "upsellPressureRate": 0.007966118785923163 }, "formatRates": { "express_tunnel": 0.042855702329333466, "full_service": 0.21175758798023595, "self_serve_bay": 0.0013108803065443179, "inbay_automatic": 0.000907532519915297, "hand_wash": 0.028940203690632247, "detail_shop": 0.027225975597458908, "mobile_service": 0.0008066955732580418, "truck_rv_fleet": 0.0022184128264596146 }, "aspectScores": { "price": -0.602125147579693, "wait_time": 0.47295208655332305, "result_quality": 0.2716104868913858, "staff": 0.574548311076198, "equipment_working": -0.8781725888324873, "cleanliness_of_facility": 0.3392857142857143, "membership_value": 0.01932367149758454 }, "aspectVolume": { "price": 1694, "wait_time": 1294, "result_quality": 6675, "staff": 6365, "equipment_working": 197, "cleanliness_of_facility": 168, "membership_value": 414 }, "amenities": { "has_free_vacuums": 0.0008066955732580418, "has_paid_vacuums": 0.005949379852778058, "has_mat_cleaner": 0.0021175758798023595, "has_dog_wash": 0, "has_air_dryer": 0.0004033477866290209, "has_hand_dry": 0.009680346879096502, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0023192497731168702, "uses_tire_shine": 0.011495411918927095, "water_reclamation_mentioned": 0.0003025108399717657, "app_mentioned": 0.022889986891196933, "license_plate_recognition": 0.0004033477866290209 }, "priceTier": { "cheap": 87, "fair": 191, "expensive": 685 }, "topStrengths": [ { "aspect": "staff", "score": 0.574548311076198, "mentions": 6365, "posMentions": 4987, "snippets": [ "Good professional service for a young staff. Still a few spots that are easy to clean in the back exterior of the car.", "Great carwash and everyone was very nice" ] }, { "aspect": "wait_time", "score": 0.47295208655332305, "mentions": 1294, "posMentions": 950, "snippets": [ "Quick service but mirrors weren't put back in place", "Good place to get your car washed . Fast and efficient." ] }, { "aspect": "cleanliness_of_facility", "score": 0.3392857142857143, "mentions": 168, "posMentions": 112, "snippets": [ "Nice clean outside, could have done better with vacuuming, but overall nice job and quick!", "Great service. Kids are really polite and thoughtful. Clean environment, good prices. My go to go car wash when my car needs TLC. 🚘🚖. The new young employees are not performing like the previous employees." ] }, { "aspect": "result_quality", "score": 0.2716104868913858, "mentions": 6675, "posMentions": 4136, "snippets": [ "The price is high but the service is good", "Great job for a quick car wash with hand dry" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.8781725888324873, "mentions": 197, "negMentions": 185, "snippets": [ "The Blower did not blow water off of car as usual", "Wash was having maintenance issues and couldn’t get my wash" ] }, { "aspect": "price", "score": -0.602125147579693, "mentions": 1694, "negMentions": 1355, "snippets": [ "The car wash at $40 is a high price but they did a great job so I paid it on occasion $54. I’m out.", "Great car Wash but too expensive. Getting a car wash is not a necessity and therefore pricing needs to come down" ] }, { "aspect": "membership_value", "score": 0.01932367149758454, "mentions": 414, "negMentions": 200, "snippets": [ "the attendant ran out of pre-wash spray and sent me through without it. right front tire still had dirt on it. not sure this is worth the monthly fee", "My expectations were high and I was disappointed. The tires looked great and the staff was friendly but for getting the super unlimited plan I was hoping I wouldn’t see dirt left." ] }, { "aspect": "result_quality", "score": 0.2716104868913858, "mentions": 6675, "negMentions": 2323, "snippets": [ "Windows inside smeared missed a few spots inside 2 doors.", "The full service washes in Easton do a better job in my opinion." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-07", "extremeMonth": "2024-06", "baselineValue": 4.04, "windowValue": 3.708080808080808, "extremeValue": 3.6691881013814975, "durationMonths": 7, "themes": [ { "key": "wash_quality", "label": "wash result quality", "count": 87, "rate": 0.16795366795366795 }, { "key": "price_hike", "label": "price hike / value loss", "count": 48, "rate": 0.09266409266409266 }, { "key": "staff", "label": "staff conduct", "count": 29, "rate": 0.055984555984555984 }, { "key": "damage", "label": "vehicle damage", "count": 20, "rate": 0.03861003861003861 }, { "key": "ownership_change", "label": "ownership transition", "count": 8, "rate": 0.015444015444015444 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Jamestown", "state": "NC", "baselineRating": 4, "windowRating": 2.3636363636363638, "windowReviews": 11 } ], "sampleQuotes": [ { "city": "Clover", "state": "SC", "ym": "2024-07", "stars": 1, "text": "I really wish I had more positive things to say but my last couple of visits have not been pleasant. It’s been many months since I went there hoping for better results. I knew due to teenagers my car needed professional help when it came to cleaning. I purchased the top tier interior/exterior cleaning. I also added a 20% tip. All of my windows are streaky and that’s the spots that aren’t still dirty. There are still places on my car where it didn’t get cleaned that I ran my finger across and it came off. So the machines didn’t get it thoroughly cleaned and that means there is no way they towel" }, { "city": "Summerville", "state": "SC", "ym": "2024-05", "stars": 2, "text": "Man. I couldn't understand the guy explaining the \"special\" they had. Thats on me. But what's not on me was the service provided. They didn't clean all of my windows (outlander). And the vacuum job was weak. I went back the next day with my truck because I purchased the special by accident. My truck didn't need much so that was easy for them. I am knew to the area and live close by. I am considering a monthly membership at a car wash and it will NOT be autobell." }, { "city": "Summerville", "state": "SC", "ym": "2024-01", "stars": 1, "text": "What a disappointment!! They can’t clean cars to save their life. I shouldn’t have to tell them to clean inside of my car again. The inside of my car was still dirty. After paying 39.99 They deserve no stars really." }, { "city": "Summerville", "state": "SC", "ym": "2024-05", "stars": 1, "text": "If I could leave 0 stars, I would. I only came here because my stepfather gave me a coupon for a free wash. Let me just say this, I will NEVER spend a dime of my hard earned money at this place. My car is still dirty after they “detailed” it. I personally feel like my car wasn’t cleaned properly because I had the coupon. Don’t waste your time or your money." } ], "ownership": { "rate": 0.015444015444015444, "count": 8, "priorBrand": "Terrible Herbst Exterior Car Wash", "priorBrandCount": 3, "priorBrandShare": 0.375 } }, { "metric": "rating", "direction": "rise", "startMonth": "2026-02", "endMonth": "2026-04", "extremeMonth": "2026-04", "baselineValue": 4.04, "windowValue": 4.630820630611819, "extremeValue": 4.703783629334492, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2026-02", "endMonth": "2026-04", "extremeMonth": "2026-04", "baselineValue": 467, "windowValue": 1596.3333333333333, "extremeValue": 1866, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 9.472527472527473, "avgCompetitorsRing3": 35.54945054945055, "avgCompetitorsRing5": 55.13186813186813, "medianRing1": 5, 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